Global Process Optimization Manager, Gbs Cs, Core

hace 7 meses

San José, Costa Rica Pfizer A tiempo completo

Job Description

Core HR Services is a part of Pfizer’s Global Business Services (GBS) and Transformation group. It is responsible for the design and execution of core HR global processes administration for the full employee lifecycle, excluding recruitment and onboarding. Additionally, Core HR Services is responsible for the delivery of the full employee lifecycle service support from a Business Process Outsourcer (BPO). Core HR Services will operate out of Regional Service Centers for excellence (quality, efficiency, effectiveness and impact).

ROLE SUMMARY

The Global Core HR Process Optimization Manager will enable a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for global core HR administration processes design and implementation. In this role you will partner with a team of diverse and qualified regional process experts, who will enable the delivery of high-quality and proactive services to our colleagues out of our GBS Regional Service Center or implemented by the Business Process Outsourcer. This role will work closely with the site leads along with the Global IBM Lead and Regional Core HR Process Leads to drive consistency across Regional Service Centers and provide a seamless experience for all Pfizer colleagues.

ROLE RESPONSIBILITIES
- Identify, Prioritize and Drive Global CHRS Processes optimization and standardization initiatives.
- Own, update and provide guidance on the Core HR Services Service Catalog, as well as update the GBS Playbook for CHRS.
- Track and audit global process operations for excellence (quality, efficiency, effectiveness and impact); including reviewing process standards, volumes of operation and staffing.
- Define and agree on processes SLAs, OLAs and operating metrics with support of HR strategy.
- Serve as the lead point of contact with critical stakeholders for Global cyclical activities (global COEs, Senior Leaders) ensuring global readiness for upcoming cycles; process improvements and third party vendor readiness.
- Partner with the regional Core HR Services organization that works in the overall context of Pfizer’s Global HR Service Delivery model
- Maintain existing global standardization and govern future standardization; while incorporating input from other Colleague Services teams to prioritize and deliver enhancements, which optimize benefits for and across multiple functions.
- Partner with regional leadership and regional process stewards to work collaboratively within an integrated global framework to lead and govern regional process changes and issues while maintaining global standardization.
- Implement all process re-engineering of functional requirements to achieve the process improvements needed to satisfy evolving customer needs.
- Own and oversee the Change request impact assessment process for the CHRS teams.
- Ensure the Global Process team is focused on priorities through activity-based metrics which demonstrate continuous improvement and provide a competitive advantage to the various businesses.
- Measure the effectiveness of global processes using Key Performance Indicators and other performance measures.
- Form and engage in deep partnerships across the GBS and Colleague Services leaders, to understand colleague future needs and develop an integrated service delivery strategy.

BASIC QUALIFICATIONS
- Minimum of 5 years of HR functions, employee experience, process design, project management and/or operations experience, a minimum of 2 years of HR service delivery
- Bachelor’s degree in Human Resources, Business Management, Organization Development, Management Information Systems, Information Technology or a related field.
- Detailed understanding of HR business processes, data access stewardship, HR programs & policies and service delivery
- Ability to provide guidance to ensure the regional process leads effectively, accurately, and consistently applies process standards
- Proven background and hand-on experience in customer experience; process and continuous improvement methodologies
- Strong coaching and consulting skills and ability to influence decisions to a positive business outcome
- Ability to work across business units and geographies and service colleagues across the region.
- Demonstrated strategic and analytical thinking skills; ability to translate strategy to a tactical, executable level
- Experience leading multiple projects concurrently, demonstrating a pragmatic approach and results orientation.
- Ability to resolve escalated issues and problems quickly, efficiently, and independently.
- Excellent verbal and written communication skills, proficient in English.

PREFERRED QUALIFICATIONS
- Experience working with global HR service centers, transitioning work from HR to a centralized shared services team.
- Experience working with HR enabling technologies including call center and case management tools. Workday and ServiceNow / SalesForce experienc

  • Global HR Process Optimization Specialist

    hace 2 meses

    San José, San José, Costa Rica Pfizer A tiempo completo

    Job DescriptionPfizer's Global Business Services (GBS) is seeking a highly skilled Global Process Optimization Manager to join our team. As a key member of our Core HR Services organization, you will be responsible for enabling a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for...

  • Associate Core HR Services, Global Process

    hace 2 días

    San José, Costa Rica Pfizer A tiempo completo

    What You Will Achieve Core HR Services (CHRS), Global Process & Operations Associate, supports the Core HR Services FUSE team to implement the changes to the processes in the different FUSE products to ensure the best Colleague experience. How You Will Achieve It - Back-up CHRS on Fuse Agile Squads - Support the gathering requirements and submitting...

  • Business Process Optimization Manager

    hace 3 semanas

    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job SummaryWe are seeking an experienced Business Process Optimization Manager to join our team. This is a challenging role that requires strong leadership and analytical skills.ResponsibilitiesLead multiple client groups, setting objectives, analyzing metrics, and ensuring the company meets its goals.Work with senior management to integrate the company...

  • Associate, Gbs HR, Core Service

    hace 2 días

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Pfizer’s Colleague/ HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. In this position, reporting to the Site Lead, GBS HR, Core Services, Tampa, you are responsible for executing flawlessly HR operational tasks while...

  • R2r Global Close Accountant

    hace 2 días

    San José, Costa Rica Pfizer A tiempo completo

    Role Summary Pfizer's GBS Financial Services (GBS FS) organization delivers best-in-class accounting, finance and compliance operations globally for the Pfizer enterprise. The GBS FS organization is a high performing team comprised of more than 1300 colleagues located in 8 sites around the world, in addition to an outsourced workforce of 200 people. The...

  • Core HR Services, Global Process

    hace 1 semana

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Our Core HR Services team is comprised of dedicated, solution oriented and agile colleagues who think big, challenge the status quo to create room for meaningful work. What You Will Achieve The Core HR Services, Global Process & Operations Sr Associate, will be responsible for managing the administrative aspects that enable the best...

  • Analyst, Gbs Colleague Services, T&e Coe

    hace 7 meses

    San José, Costa Rica Pfizer A tiempo completo

    Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues. The GBS San Jose Financial...

  • Business Continuity and Process Optimization Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **About the Role**We are seeking a highly skilled Business Continuity and Process Optimization Specialist to join our team at Infotree Global Solutions.This is a full-time position offering a competitive salary of $112,500 per month.As a Business Continuity and Process Optimization Specialist, you will be responsible for ensuring the smooth operation of our...

  • Celonis Process Mining Value Architect

    hace 7 meses

    San José, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **ROLE PROFILE** **JOB TITLE: Celonis Process Mining Value Architect** **FUNCTION: Global Business Solutions (GBS)** **SUB...

  • Service Delivery Associate, Gbs Cs, Core HR Services

    hace 7 meses

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You As part of the Colleague Services organization, Core HR Services is dedicated to the administrative support of day-to-day Human Resources activities by partnering with People Experience, Compensation & Benefits, Payroll, key benefit vendors and Service to Pay (S2P) to ensure a great colleague experience. Our organization has people at...

  • Business Process Manager

    hace 2 meses

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About the Role**WNS Global Services is seeking a highly skilled Business Process Manager to join our team. As a Business Process Manager, you will be responsible for delivering business process management solutions to our clients. This role requires a strong understanding of business process management principles and the ability to design and implement...

  • Production Manager for Process Optimization

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    About Boston Scientific CorporationAt Boston Scientific, we strive to be a leader in the healthcare industry by providing innovative solutions. Our company values diversity, innovation, and collaboration, creating an environment where employees can grow professionally and personally.Job DescriptionWe are seeking a Production Manager for Process Optimization...

  • Business Process Optimization Lead

    hace 3 semanas

    San José, San José, Costa Rica Adaptive Teams A tiempo completo

    **Job Summary**We're seeking a highly skilled Business Process Optimization Lead to join our team at Adaptive Teams. This is an exciting opportunity for a tech-savvy professional with expertise in process optimization and leadership skills to drive efficiency and growth in our organization.About the Role:Lead the development and implementation of process...

  • Temporary Global Facilities Operations

    hace 7 meses

    San José, Costa Rica INTEL A tiempo completo

    **The contract is initially for 12 months and may be extended upon mutual agreement.** Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So, join us and help us create the next generation of technologies that will shape the future for decades...

  • Gbs Fuse Functional Business Analyst, Manager

    hace 2 días

    San José, Costa Rica Pfizer A tiempo completo

    As the GBS Fuse Functional Business Analyst, Manager (J070) you will help plan and deliver solutions in Pfizer’s Global Business Service’s deployment of ServiceNow, known as Fuse, which is the central hub where all Colleagues go to get their Pfizer services. In this role, we are looking for a dynamic colleague that is collaborative and has a passion for...

  • Cs Business Operations Analyst

    hace 6 meses

    San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Senior Process Optimization Lead

    hace 2 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    At Amazon Support Services Costa Rica Srl - B20, we are seeking a highly skilled Senior Process Optimization Lead to drive process improvement and lead a team of driven associates analyzing systemic issues and implementing solutions.**Job Overview**This is a full-time position that offers a competitive salary of $85,000 per year, plus benefits.**Key...

  • Global R2r Compliance Senior Accountant

    hace 1 semana

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Your in-depth knowledge and financial skills will keep our products in production and our innovators innovating. Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more...

  • Gbs Fit2work® Fulfillment Analyst

    hace 1 semana

    San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Fit2Work® from Equifax is one of Australia's leading providers of pre-employment and ongoing post-employment background screening services. Our...

  • Gbs Fit2work® Fulfillment Analyst

    hace 1 semana

    San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Fit2Work® from Equifax is one of Australia's leading providers of pre-employment and ongoing post-employment background screening services. Our...