Managed Monitoring Services

hace 5 meses


Heredia, Costa Rica Hewlett Packard A tiempo completo

To support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.

The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and proactively solve employee experience issues for customers. The role is expected to work collaboratively with TDMs, Professional Services & Customer Success teams.

The primary responsibilities of the role are as follows:

- Analyze, baseline, and benchmark customers’ digital experience scores to drive actionable insights for ongoing operations.
- Influence customer IT business decisions using proven data analytics and business insights.
- Lead data analysis projects from end to end, including business and data requirements gathering, data modeling, data validation, and visualization
- Collaborate with customers to integrate data analysis into IT operations and streamline their incident and problem management processes.
- Stay current on new product features and technologies to the level required for the above activities.

**Qualifications**
- BA/BS preferred in computer science, computer engineering, or mathematics.
- Minimum of 3-5 years of experience in technical consulting, data analytics, and IT operations roles
- Ability to perform data analysis on large datasets to drive actionable insights and automation
- Proven use of business intelligence and data visualization tools (Power BI, Tableau, AWS Quicksight, SQL, Python, etc) to deliver insights and analysis
- Excellent communication skills. Ability to present to senior IT leaders and defend analytical results and recommendations
- Experience in workplace management, network management, software productivity, and collaboration tool management
- Experience with enterprise transformation projects (e.g., Win10, Win11, O365 migration)
- Good knowledge of IT operations and ITIL methodology
- Working knowledge of Windows PowerShell, Bash scripting
- Ability to quickly learn new technologies in an unsupervised environment
- Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
- Preferred: Experience with digital employee experience management platforms such as HP Proactive Insights, Nexthink, 1E Tachyon, and VMware Workspace One Intelligence. Experience working in a Scrum Agile development environment
- Fluency in English, with excellent written, digital, and verbal communication skills; knowledge of other languages would be a plus



  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job scope/summary**: This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Technical Delivery Manager** **Responsibilities** - Act as a single point of contact for the customer for all managed service elements in scope - Participate in the customer’s steering group meetings. - Advise on and be part of the customer’s governance for HP. - Gather customers’ requirements, analyze them, and provide feedback. - Effectively...

  • Managed Services

    hace 5 meses


    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for effectively resolving moderate technical issues involving hardware and software through interactions with internal and external businesses and end users. The role engages in coordinating innovative solutions while supporting businesses to minimize issue occurrences and addressing complex challenges. The role...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services, with now a dedicated business unit. Our organization (Managed Delivery Services) is the powerhouse behind these services. Our team (PC Services Delivery Capability team) plays a key role in the design of these services with the Business Unit, and we are responsible of developing and optimizing how they...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - The IT (General) job family provides the means, methods and solutions needed to support the efficient collection, storage, transfer, manipulation, analysis and reporting of data as well as the need to deliver information for use by decision makers. **Responsibilities** - Supports and may take lead on smaller initiatives or work items such...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services to creating outcome-based solutions for all our customer categories. Our organization (Customer Support / CSSD-WDS) delivers these services. Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and...

  • HR Services Specialist

    hace 6 meses


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees. **Job...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Healthcare Schedule: Full Time **Company Description**: - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is...

  • Appeals Analyst

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Healthcare Schedule: Full Time Shift: Day Shift **Company Description**: - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian...

  • Appeals Analyst

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by...


  • Heredia, Costa Rica Experian A tiempo completo

    Job Description The Healthcare Appeals Analyst is responsible for monitoring contractual allowances, analyzing and pursuing appeal opportunities with payers and networks, and reporting appeals performance.  Essential Functions: Implements process for identifying under-allowed claims using software and other available tools. Reviews and analyzes...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Help coordinate governance and the facilitation of the execution of the Manager Control Assessment (MCA); responsible for various aspects of risk and control including, MCA controls, tracking, monitoring and escalation - Conduct tracking, monitoring and analysis of risk and associated controls to identify root cause and collaborate...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...