Order to Cash Sr Analyst

hace 2 semanas

San José, Costa Rica Pfizer A tiempo completo

Why Patients Need You

Your in-depth knowledge and financial skills will keep our products in production and our innovators innovating. Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently than ever before.

What You Will Achieve

**Responsibilities**:
- These responsibilities include but are not limited to the following:

- Acts as first point of escalation for the team and coach junior colleagues as required
- Provides guidance and support to colleagues in the team, including regular reviews and 1:1 interaction
- Coordinates and lead regular team group gatherings to build cohesion and partnership
- Assist the management team and other colleagues as needed
- Works closely with the team lead and/or Manager to prioritize team workload and proactively follows up on

outstanding items
- Owns issue resolution from start to finish, ensuring the best possible outcome
- Takes initiative in identifying processes and initiatives that fits into our Digital Finance strategy
- Thinks strategically with strong analytical and process management skills
- Actively supports our GBS value proposition by keeping processes aligned with our delivery model and

global standard, enhancing our internal controls structures and optimizing our processes
- Leads, in-house and global continuous improvement initiatives, and stakeholder collaborations

Customer interactions
- Assertively negotiates with stakeholders and colleagues of diverse backgrounds, including different departments,

cultures, business units and countries
- Ensure the timely and proper execution of adequate internal controls, understanding our SOP and

proposing updates when the documentations does not align with our day-to-day processes
- Acts as the first point of contact for audit request within the team
- Liaise and collaborate with key internal and external stakeholders as well as Senior Leaders across
- Responsible for keeping accurate and up-to-date Work Instructions, Job Aids and Desktop Procedures documentation
- Provide guidance and leadership regarding complex global O2C processes and procedures
- Support the management team on any ad-hoc requests, including meeting attendance and projects coordination.
- Actively leads Make it Possible initiatives across the site
- Takes primarily responsibility on market´s engagement initiatives
- Conducts regular review of the process’s performance alongside with other colleagues and managers, providing expert guidance and coaching to other colleagues
- Acts decisively to optimize practices, address risks and give guidance to colleagues within the teams
- Proactively manage a collection portfolio to ensure timely collection, dunning activities and issue resolution with respective stakeholders.
- Ensures month end metrics and SLA are met
- Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.

**Qualifications**:
Education and Experience
- Degree in Finance or Economics or Accounting
- Business English language skills (written and verbal) required
- Minimum 2 years experience in Accounts receivable and/or broader Order to Cash function required
- Ability to work in a high-performing team environment
- Strong interpersonal skills and ability to communicate with diverse groups and individuals
- Demonstrated ability to work on own initiative
- Strong verbal and written communication skills
- English and Local Language requirements to support effective engagement with Customers and colleagues/business partners as needed.
- Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
- Experience of working in cross-functional and multi-cultural team an advantage.
- Experience with financial shared services preferred.

Technical Skills Requirements
- Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required- SAP ERP system experience preferred including FSCM Collections and Dispute Mgt.

Work Location Assignment: Flexible

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

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