Training Specialist, Global Ops Artificial

hace 2 semanas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions.
- 3+ years of experience in Training and/or Learning management roles in corporate environments.
- 2+ years of experience in stakeholder management.
- B2/C1 English proficiency.

Job summary

This is a position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Global Operations Artificial Intelligence (GO-AI) is a team that remotely handles stowing activities in the Fulfillment Centers globally. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

The selected Training Specialist will play a key role, as they are responsible for introducing new hires to Amazon’s culture, and work hand in hand with training associates, support functions and Managers along with our peer sites across the globe.

Responsibilities are but not limited to:

- Coordinate and facilitate Training for new hires in Costa Rica.
- Work along with the Training Assistants designated for the class.
- Coach and escalate accordingly behavioral issues with trainees.
- Ensure the availability of the necessary tools for the trainees to perform their job efficiently.
- Proactively detect and resolve system issues among the trainees.
- Collaborate with the rest of the team to identify training best practices.
- Creating training plan for various training programs.
- Preparing and scheduling special training (Process change updates, Peak refreshers, etc.).
- Comprehending the changes in the process and creating effective training plan.
- Communicates effectively both verbal and written form on all interactions within and outside of the Training team.
- Train the Trainer: Facilitate train the trainer sessions. They should be the first point of contact that receives the information/update on program/process updates and train the trainers to ensure that knowledge dissemination happens in a structured way and goes through review.
- Conduct SOP cadence meets: They will be responsible for ensuring training SOP is up to date by conducting SOP cadence meets, this helps in proactively finding out opportunities in SOP and simplifying it for users.
- Conduct trainer evaluation audits: They will be responsible for conducting trainer evaluation audits that helps us in measuring trainer quality (facilitation and process knowledge).
- Share feedback to training assistants: They will analyze the findings from trainer evaluation audit and perform dive deep and provide targeted feedback/coaching to trainers that will help improve TEA scores.
- Train the trainers on basic skills: They will be training the trainers on basics such as presentation skills, Excel basics, communication techniques.
- Conduct timely checks on New associates: Conduct Audits for new associates that have cleared training and are currently in nesting phase. This helps team identify learning opportunities and loop back learnings to classroom training.
- Invigilate classroom tests: They will be responsible to invigilate classroom assessments to ensure that we have a neutral panel conducting assessments and capture learning opportunities.
- Review training Content and Assessments: Review training content and assessments to ensure that all content is up to date and in line with learning requirements.
- Conduct monthly assessments for trainer’s: They will create and conduct knowledge assessments for trainers that will be a proactive check on trainer knowledge and provide a sanity check.
- Learning Experience Improvement: Conduct learners survey at the end of training post which they will analyze the results and provide a plan of action if scores are not as per agreed threshold.
- Take jobs to maintain knowledge proficiency and comply with success indicators accordingly.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the team

This is NOT a virtual position. If selected for this role, you will be required to continue working on daily basis from our SJO19 building, located in the America Free Zone (AFZ), Cariari, Heredia.
- University bachelor's degree in process or concluded
- Six Sigma Green/Black belt certified.
- PMP certified.



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 3+ years of experience in Training and/or Learning management roles in corporate environments. - 1+ years of experience as Team Lead/Supervisor/Manager. - 1+ years...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English a our recruitment team works in several jurisdictions.- 3+ years of experience in Training and/or Learning management roles in corporate environments.- 1+ years of experience as Team Lead/Supervisor/Manager.- 1+ years of...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree completed - 3+ years of experience in Training roles in corporate environments. - 2+ years of experience as...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed- 3+ years of experience in Training roles in corporate environments.- 2+ years of experience as Lead/Supervisor/Manager.- 2+...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications: According to Amazon Temporary Role Policy: Acting roles are restricted to applicants from the same organization (GO AI). Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    12+ months of consecutive corporate training facilitation experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems’ training; - Excellent Classroom Management and Blended Learning facilitation skills; -...

  • Training Specialist

    hace 3 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    **Training Specialist - **Santa Ana, Costa Rica**Do you get excited at the prospect of collaborating across borders with sector and technical experts to develop and deliver training?Do you have the ambition to work for an organization that uses cutting edge technology and systems?Join Western Union as a Training Specialist.**Motivated by our values: purpose...

  • Training & Qa Analyst

    hace 3 semanas


    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Position Summary**The Training & Quality Coordinator is responsible for scheduling and conducting training sessions for both new and experienced COA/OPS members, managing and updating training materials, and supporting employees to keep productivity up.Also, this position is responsible for assessing the quality of the performance of COA/OPS members who...

  • Training Specialist

    hace 2 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years delivering and evaluating the outcome of instructor-led curricula in corporate training and development or related field. - Professional experience presenting to an audience, able to convey complex information in an engaging manner - Experience working with industry standard Learning Management Systems (LMS) to track and measuring training results...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Company Overview:Citi is the leading global bank, with approximately 200 million customer accounts and operations in over 160 countries and jurisdictions. As a global leader in the financial industry, Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and...

  • Training Specialist

    hace 3 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years delivering and evaluating the outcome of instructor-led curricula in corporate training and development or related field.- Professional experience presenting to an audience, able to convey complex information in an engaging manner- Experience working with industry standard Learning Management Systems (LMS) to track and measuring training results and...

  • Global Payroll Specialist

    hace 2 semanas


    San José, Costa Rica ELEMENTS Global Services A tiempo completo

    **Company Summary** Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND...


  • San José, Costa Rica Smartsheet A tiempo completo

    **Knowledge & Training Management Specialist** at Smartsheet San Jose, Costa Rica - Remote Residing in Costa Rica The K&TM Specialist is responsible for the overall coordination, execution, monitoring, and completion of the shared service center onboarding and training activities related to both migrations and day-to-day operations, ensuring consistency...

  • Global Payroll Specialist

    hace 3 semanas


    San José, San José, Costa Rica Elements Global Services A tiempo completo

    **Company Summary**Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally.Our mission is simple.To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND...

  • Sr. Ops

    hace 2 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - Completed University bachelor's degree. - 8+ years of people management experience in corporate environments, leading, developing and coaching large teams of at...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - 2+ years of work experience as Business Analyst, Business Intelligence Engineer, or similar tech roles. - 1+ year(s) of experience with statistical analysis,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of work experience as Business Analyst, Business Intelligence Engineer, or similar tech roles.- 1+ year(s) of experience with statistical analysis,...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    Job Purpose:At TD SYNNEX - Shyft, the Sales Training Specialist role recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.May specialize in one vendor or support multiple technologies.Responds to inquiries and performs technical research (i.e.reference manuals and vendor...


  • San José, Costa Rica Screenovate A tiempo completo

    The Training Specialist helps plan and execute delivery of learning and development programs for regional and enterprise employees. This person also provides support for transactional and logístical aspects of delivering these programs to ensure a successful experience for Intel facilitators, learners and stakeholders. **You will help Intel with the...


  • San José, Costa Rica DSV A tiempo completo

    Position_145197 Customer Service Specialist - OPS Deseable: - Estudiante de Administracion Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Caracteristicas y Habilidades: - Habilidades en comunicacion - Servicio al cliente - Trabajo en equipo - Trabajo bajo presion - Flexibilidad de horario ( atención de urgencias y necesidades...