Business Training and Support Specialist Ii

hace 5 meses


Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
**Role and Responsibilities**:
The Learning and Development Specialist is responsible for the creation, development, implementation, and conducting of training and development programs for new and existing team members. The Learning and Development Specialist is accountable for identifying skills, knowledge, and abilities necessary for team members to perform their duties successfully.

**Duties/Responsibilities**:

- Develop and deliver training curriculum that addresses policy, procedures, and the skills needed for Customer Care Professionals using various adult learning methodologies including group discussion, lecture, brainstorming, and videos.
- Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
- Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs.
- Work closely with business partners to evaluate needs and requirements for training program development.
- Evaluate the effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
- Lead and collaborate on Learning and Development process improvement projects with the guidance of L&D leadership.
- Provide input to training policies and programs; determine training classes based on knowledge of identified training needs, department processes, business systems, or changes in programs or services.
- Deliver effective training sessions, including new hire, follow up, reinforcement, reoccurring, and additional training.
- Handle administrative tasks pre and post training sessions.
- Generate weekly reports to track progress.
- Perform other job-related duties as required.

**Qualifications**:

- Training Call Center experience
- Minimum 2 years’ experience in a corporate or business setting, preferably in Training or Human Resources
- Strong presentation skills
- Ability to communicate clearly at all levels of the organization
- Ability to be flexible and adjust course as business needs change
- Bachelor’s degree or equivalent (2+ years of experience in facilitation and/or developing training programs)
- Knowledge of Adult Learning Principles
- Strong knowledge of written English with excellent verbal communication skills
- Experience producing training, utilizing one or more specialized delivery modes such as Web or audio
- Strong time management and organization skills
- The ability to work well independently as well as part of a team

Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected



  • Heredia, Costa Rica VMware A tiempo completo

    **Technical Support Engineer - II** **Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes...


  • Heredia, Costa Rica AbbVie A tiempo completo

    **Company Description** **Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. -...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Legal & Compliance Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...


  • Heredia, Costa Rica DHL A tiempo completo

    Experienced Business Support ITDS At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of building financial and operational reports/data sets that inform business decision-making experience - 4+ years of creating process improvements with automation and analysis experience - 4+ years of directly managing and leading a team of 3+ members experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA...


  • Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Heredia, H, CR**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health....

  • Training Specialist

    hace 5 meses


    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...


  • Heredia, Costa Rica Experian A tiempo completo

    Job Description The Data Management Specialist II will be responsible for managing key Data Development client relationships to help Experian’s data furnishers enhance and maintain the quality of their reported data. The Data Consultant will collaborate and consult with key stakeholders to identify needs and opportunities for improved data...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The HR Support Coordinator acts as the first point of contact for employees and HR staff for inquires including, but not limited to HR Policies & Procedures, HR Systems, Benefits, Payroll and Compensation. This role is also responsible for performing back-end transaction/data processing, ensuring that data is accurately loaded in the appropriate systems and...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Help coordinate governance and the facilitation of the execution of the Manager Control Assessment (MCA); responsible for various aspects of risk and control including, MCA controls, tracking, monitoring and escalation - Conduct tracking, monitoring and analysis of risk and associated controls to identify root cause and collaborate...


  • Heredia, Costa Rica Databricks A tiempo completo

    Global Travel Specialist Remote - San Jose, Costa Rica **The impact you will have**: - You will contribute to strategy, day-to-day operations, and policies for business travel arrangements - You will Manage relationships with travel suppliers, including airlines, hotels, car rental agencies, and travel management companies, negotiating contracts and...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...


  • Heredia, Costa Rica Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of team management experience - 2+ years of experience as Group Manager leading and developing front-line managers. - Working experience with internal/external stakeholders, individual/team performance and escalation management. - C1 English proficiency (advanced). This is a full time, permanent, non - remote position based in Costa Rica and does...


  • Heredia, Costa Rica Equifax A tiempo completo

    The Costa Rica Shared Services organization is looking for a Training Technical Writer. This person will be responsible for effectively developing training material from ground zero that will be later utilized to deliver adult classroom training in support of Business Units and its programs to ensure superior workforce preparation. **What you’ll do** -...