Software Licensing Customer Support Specialist

hace 3 semanas


San José, Costa Rica Micro Focus A tiempo completo

**Who We Are**

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama.

The primary responsibility of the Software Licensing Customer Support Specialist is to assist customers with their license fulfillment - from the initial license activation and delivery, continuing through expansions, migrations and resolving issues with the licenses used, and maintaining the entitlement database in the Software Licenses and Downloads portal. The Software Licensing Engineer works on assignments that require problem resolution and independent judgment.

**_ Responsibilities: _**
- Main point of contact for customers and internals (e.g. sales reps, account managers or partners, etc.) for resolving issues related to delivery of license keys and software
- Responsible to provide the correct license keys in a timely manner with mínimal repeated communication
- Educate customers and facilitate the process of license key delivery and access requests to fulfilment system

**_ Knowledge and Skills: _**
- Basic knowledge in the field of Customer Relations. Demonstrated verbal communication, confident telephone manner and customer service skills.
- Mastery in English
- Knowledge of microcomputer hardware, basic
- level knowledge of operating systems software.
- Customer-oriented ability
- Quality and details oriented. Good analytical skills
- Ability to work independently
- An excellent team player
- Ability to work a flexible work hour

**#LI-GM1**

**Job**:
Services

**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status



  • San José, Costa Rica Micro Focus A tiempo completo

    **About Micro Focus** Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. **About the Role** The primary responsibility of the Software...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **About Micro Focus**Micro Focus is one of the world's largest enterprise software providers.We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.**About the Role**The primary responsibility of the Software Licensing...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Who We Are**Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace.That's high...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Who We Are**Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace.That's high...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **About Micro Focus**We are a leading enterprise software provider, delivering mission-critical technology and supporting services to thousands of customers worldwide.The primary goal of the Software Licensing Customer Support Specialist is to provide exceptional customer service and support for license fulfillment. This includes initial activation and...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **About Us**Micro Focus is a leading enterprise software provider, delivering mission-critical solutions that power the digital world.We combine pragmatism and customer-centric innovation to deliver trusted, proven solutions that help our customers succeed in today's rapidly evolving marketplace.The primary responsibility of the Software Licensing Support...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Job Summary**Micro Focus seeks a highly skilled Software Licensing Support Specialist to join our team. As a key member of our customer support organization, you will be responsible for ensuring seamless license fulfillment experiences for our customers.You will serve as the primary point of contact for customers and internal stakeholders, resolving issues...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    About UsMicro Focus is proud to be an Equal Opportunity Employer.We are committed to creating an inclusive environment where all employees feel valued, respected and supported.The Software Licensing Customer Support Specialist plays a critical role in ensuring the success of our customers by providing exceptional support and services.Key...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    About Sgf GlobalSgf Global is a leading provider of software deployment reports. Our team is dedicated to delivering high-quality reviews and analyses that meet our customers' needs.Job DescriptionWe are seeking an Enterprise Licensing Specialist to join our ELA team. As an Enterprise Licensing Specialist, you will be responsible for reviewing and analyzing...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    Company OverviewMicro Focus is one of the world's largest enterprise software providers, delivering mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace.The primary...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About UsExperian is the world's leading global information services company, empowering consumers and clients to manage data with confidence. With 20,000 people operating across 44 countries, we invest in new technologies, talented people, and innovation to help clients maximize every opportunity.Job OverviewWe are seeking a Licensing Compliance Specialist...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica, we're seeking a highly skilled Software Asset Optimization Specialist to join our team. In this role, you will be responsible for managing the software asset lifecycle, ensuring compliance with contractual and licensing models, and identifying opportunities for cost savings.This is an exciting opportunity for a program...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a skilled Software Asset Optimization Specialist to join our team at Amazon Support Services Costa Rica Srl. This role plays a critical part in ensuring software compliance, rationalization, and cost management for the company.About the RoleIn this position, you will be responsible for overseeing day-to-day operations of the...

  • Qa Software Support

    hace 4 semanas


    San José, San José, Costa Rica Officespace Software A tiempo completo

    **Create A Better Place For Everyone**:OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team.Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a more...

  • QA Software Support

    hace 4 semanas


    San José, Costa Rica OfficeSpace Software A tiempo completo

    **Create A Better Place For Everyone**: OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role:Citrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers. We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist at Cloud Software Group, you will be the primary point of contact for customers experiencing technical issues with...


  • San José, San José, Costa Rica Netskope A tiempo completo

    **About Netskope**Netskope is a cloud-native security company that protects data in the cloud. With more data and users outside the enterprise, the traditional network perimeter no longer exists. Netskope was founded to redefine Cloud, Network, and Data Security.**Job Overview**We are seeking an experienced licensing and entitlements professional to join our...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Selling Partner Support team, you will be the primary interface between Amazon and our global partners.We obsess over providing world-class support, technical assistance, and account management services to our customers. Our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the TeamIn Amazon Support Services Costa Rica Srl, we empower businesses selling through our platform to reach global consumers. Our goal is to resolve issues efficiently, ensuring seamless operations.Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key resolution point, you will diagnose technical,...


  • San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    About OTSIFounded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions.We enable our customers to thrive in a global economy by offering various delivery models to...