Group Manager
hace 3 semanas
**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
The Regional Delivery Lead will lead a team of procurement professionals for all client workstreams including but not limited to strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations and is accountable for the delivery and people management of the team supporting the region.
He or she will manage day-to-day operational issues, act as the liaison and point of escalation with the client, and work closely with the Global Delivery Lead to drive the success of the program.
The Regional Delivery Lead manages a team of senior associates, associates and analysts and is responsible for all aspects of effective people and performance management.
He or she is also responsible for creating a positive work environment, fostering cross-functional and cross-regional collaboration, and helping to resolve human resources issues.
Additionally, the Regional Delivery Lead is responsible for developing relationships across WNS-Denali account leadership to share best practices and identify continuous improvement opportunities.
**Key Responsibilities / Job Duties**
Serve as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationships
Meet or exceed SLAs and KPIs and oversee the related tracking and reporting
Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed
Manage the team’s objective setting and achievement, performance, career growth, training, and competency development
Prepare and lead operational review meetings with the client’s senior leadership
Manage resource capacity to ensure adequate support for client requirements and balance the team’s workload
Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management
Ensure operational excellence with a focus on continuous improvement Provide the Global Delivery Lead with insights into project work and operational and/or project issues
**Qualifications**
Required Education and Experience
Bachelor’s Degree
MBA or master’s degree in supply chain, operations, or business preferred
Minimum 8 years of work experience in the procurement space
Prior management experience leading 10 or more people
Strong people management skills Consulting or client service delivery experience preferred
Deep understanding of procurement fundamentals]
**Knowledge, Skills, and Abilities**
**Procurement Functional/Technical Skills**:
Strong knowledge of Procure-to-Pay processes
Strong Sourcing skills, including sourcing methodology and process, eSourcing technology, RFX development, and management
Familiarity with various best practice sourcing approaches and techniques
Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present data
Ability to synthesize data, draw conclusions, and make recommendations based on an understanding of client objectives and requirements
Proficiency in using Microsoft Office tools such as Excel, Word and PowerPoint, eProcurement tools, project management to
-
Group Manager, Operations
hace 2 semanas
San José, Costa Rica Microsoft A tiempo completoIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global...
-
Group Manager
hace 2 semanas
San José, San José, Costa Rica WNS Denali A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Group Manager, Operations
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global...
-
Kyc Operations Group Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Description:The KYC Operations Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of...
-
Client Service Manager
hace 4 semanas
San José, Costa Rica TMF Group A tiempo completo**Job no**: 563968 **Work type**: Full time **Location**: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa Rica **Categories**: Client Relationship Management **Office Location**: Costa Rica **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We...
-
Bid Manager
hace 2 semanas
San José, San José, Costa Rica TMF Group A tiempo completoJob no: 564236Work type: Full timeLocation: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa RicaCategories: SalesOffice Location: Mexico CityAbout TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF...
-
Ops Sup Group Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citigroup A tiempo completoThe Latam Staffing Office Manager is accountable for management of the Non-Employee Staffing Office relationship across our LATAM countries as well as leading our recruitment efforts for Staff Augmentation hiring across LATAM and our Global Issues Management team. Requires a strong problem solver with a keen appreciation and skill in stakeholder relationship...
-
Director, Custom Group Travel
hace 2 semanas
San José, Costa Rica Europe Express A tiempo completo**Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours. YMT is an industry-leading guided tour specialist for North...
-
Director, Custom Group Travel
hace 2 semanas
San José, Costa Rica Europe Express A tiempo completoEstablished in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours. YMT is an industry-leading guided tour specialist for North American...
-
Project Manager
hace 1 semana
San José, Costa Rica Hultec Group A tiempo completo**Position Title: Gerente de Proyectos (Project Manager)** **Report to**:Chief Technology Officer **Classification**: Salario **Status**: Regular Full-Time **Location**: San Jose, Costa Rica This job is located at Terramix, S.A, a Hultec Company in San Jose, Costa Rica. **Job Summary** El Gerente de Proyectos sera parte de nuestro grupo de...
-
Finance Acctg Group Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Finance Acctg Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business...
-
Graphic Design Manager
hace 2 semanas
San José, San José, Costa Rica BMA Group A tiempo completoThe Graphic Design manager will be responsible for leading a team of Graphic Designers within the Delivery function of the organization. The role will require the incumbent to provide guidance, creative direction, training, and conduct performance reviews of their team members. The focus is to ensure that the team members are consistently meeting the design...
-
Associated Account Manager
hace 4 semanas
San José, Costa Rica Expedia Group A tiempo completoAssociated Account Manager The Associated Account Manager’s primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotels and property products (i.e., relevant, attractive, and competitive) for Expedia’s fast-growing global customer base, within their assigned territory. In doing so, this team member also coaches and...
-
Fp & a Group Manager (C14) - Hybrid
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCosta Rica Financial Planning and Analysis (FP&A) is a strategic business advisor, ensuring optimization of resource allocation, driving performance assessment and informed decision making and leveraging best in class forward looking processes and toolsJob Purpose:If you are a person that has a desire to learn, have intellectual curiosity and good knowledge...
-
Product Development Manager
hace 2 semanas
San Antonio, Belén, Costa Rica Prysmian Group A tiempo completoTeam Overview and Job responsibilitiesAs Product Development Manager, you will be based on Heredia, Costa Rica, serving Central America and Caribbean Region. The mission of the position is supporting the implementation of a product category management approach; supports the development of operative pricing guidelines and oversee the product category...
-
Project Manager
hace 2 semanas
San José, San José, Costa Rica Hultec Group A tiempo completoPosition Title: Gerente de Proyectos (Project Manager)Report to:Chief Technology OfficerClassification: SalarioStatus: Regular Full-TimeLocation: San Jose, Costa RicaThis job is located at Terramix, S.A, a Hultec Company in San Jose, Costa Rica.Job SummaryEl Gerente de Proyectos sera parte de nuestro grupo de Investigacion y desarrollo trabajando bajo la...
-
Senior Operations Manager
hace 4 semanas
San José, Costa Rica Straumann Group A tiempo completoAbout Straumann Group Headquartered in Basel, Switzerland, the Straumann Group is a global leader in tooth replacement and orthodontic solutions that creates smiles and restores confidence. For more than six decades, we have been stretching the limits, entering new fields, and creating opportunities to make patients’ lives better. We are the leading...
-
Project Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupHeadquartered in Basel, Switzerland, the Straumann Group is a global leader in tooth replacement and orthodontic solutions that creates smiles and restores confidence. For more than six decades, we have been stretching the limits, entering new fields, and creating opportunities to make patients' lives better. We are the leading...
-
Logistics Manager
hace 3 semanas
San Antonio, Costa Rica Prysmian Group A tiempo completoTeam Overview and Job responsibilities The person in this position will be responsible for overseeing the warehouse operation with primary focus on Heredia, Costa Rica, serving Central America and Caribbean Region, ensuring a safe, efficient, and reliable operation. The warehouse leader, will be responsible for keeping established goals, objectives, and...
-
Manager- Analytic Data Financial Institutions Group
hace 2 semanas
San Francisco, Heredia, Costa Rica Moody's A tiempo completoPeople management responsibilities include the following:Participate in recruitment, selection and onboarding activities for "class" and ad hoc hiring Lead performance evaluation process of FDAs supporting FIG teams; provide ongoing coaching and feedback as appropriate Identify and supervise hardworking FDAs and provide input into the promotion process Drive...