Group Manager
hace 4 días
**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
The Regional Delivery Lead will lead a team of procurement professionals for all client workstreams including but not limited to strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations and is accountable for the delivery and people management of the team supporting the region.
He or she will manage day-to-day operational issues, act as the liaison and point of escalation with the client, and work closely with the Global Delivery Lead to drive the success of the program.
The Regional Delivery Lead manages a team of senior associates, associates and analysts and is responsible for all aspects of effective people and performance management.
He or she is also responsible for creating a positive work environment, fostering cross-functional and cross-regional collaboration, and helping to resolve human resources issues.
Additionally, the Regional Delivery Lead is responsible for developing relationships across WNS-Denali account leadership to share best practices and identify continuous improvement opportunities.
**Key Responsibilities / Job Duties**
Serve as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationships
Meet or exceed SLAs and KPIs and oversee the related tracking and reporting
Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed
Manage the team’s objective setting and achievement, performance, career growth, training, and competency development
Prepare and lead operational review meetings with the client’s senior leadership
Manage resource capacity to ensure adequate support for client requirements and balance the team’s workload
Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management
Ensure operational excellence with a focus on continuous improvement Provide the Global Delivery Lead with insights into project work and operational and/or project issues
**Qualifications**
Required Education and Experience
Bachelor’s Degree
MBA or master’s degree in supply chain, operations, or business preferred
Minimum 8 years of work experience in the procurement space
Prior management experience leading 10 or more people
Strong people management skills Consulting or client service delivery experience preferred
Deep understanding of procurement fundamentals]
**Knowledge, Skills, and Abilities**
**Procurement Functional/Technical Skills**:
Strong knowledge of Procure-to-Pay processes
Strong Sourcing skills, including sourcing methodology and process, eSourcing technology, RFX development, and management
Familiarity with various best practice sourcing approaches and techniques
Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present data
Ability to synthesize data, draw conclusions, and make recommendations based on an understanding of client objectives and requirements
Proficiency in using Microsoft Office tools such as Excel, Word and PowerPoint, eProcurement tools, project management to
-
Group Manager
hace 5 días
San José, San José, Costa Rica Wns Global Services A tiempo completoJob Description To manage a group of 120 FTEs with sound knowledge of Insurance Operations and demonstrate strong people skills and operations governance to deliver business objectives.Lead the execution of programs and strategies by coordinating efforts through all concerned operations and support groups.Manage all assigned accounts with a focus on...
-
Amazon Vision Operations Center Group Manager
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree related to Business Administration, Engineering industries. - 5+ years of experience as Front-line Manager/Lead in corporate environments [and/or] 2+ years of experience as Group Manager leading and developing front-line managers - 2+ years of experience in internal and external stakeholder, performance and escalation management. - Advanced...
-
Operations Manager
hace 5 días
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewAt Wns Global Services, we strive to deliver exceptional results and drive business growth. Our team is committed to excellence in insurance operations.Job DescriptionWe are seeking an experienced Group Manager to lead our insurance operations team. As a key member of our leadership team, you will be responsible for managing a team of 120...
-
Artificial Intelligence Group Manager, Global Ops
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree related to Business Administration, Engineering industries.- 5+ years of experience as Front-line Manager/Lead in corporate environments (and/or) 2+ years of experience as Group Manager leading and developing front-line managers- 2+ years of experience in internal and external stakeholder, performance and escalation management.- Advanced MS...
-
Ops Sup Group Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Latam Staffing Office Manager is accountable for management of the Non-Employee Staffing Office relationship across our LATAM countries as well as leading our recruitment efforts for Staff Augmentation hiring across LATAM and our Global Issues Management team.Requires a strong problem solver with a keen appreciation and skill in stakeholder relationship...
-
Kyc Operations Group Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Job Description**:The KYC Operations Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team.The overall objective of...
-
Group Manager- Digital Devices And Alexa Support
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years people management experience preferably in an operations environment- 2+ years managing managers.- A Bachelor's Degree from a reputed university- Be willing and able to work flexible schedules and shifts (including night shifts)- Fluent English verbal and written skills are required for this role.- Ability to manage reporting and analysis and...
-
Group Manager, Operations
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers.We offer unique opportunities to work on interesting global...
-
Compl Aml Kyc Group Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe KYC Operations Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team.The overall objective of this role is to...
-
Data Governance Foundation Group Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoTheData Governance Foundation Group Manager is accountable for management of complex and critical disciplinary areas. Requires a comprehensive understanding of multiple areas of Operational and Compliance Risk Management, specifically Data Domain Owners (and related roles), as well as HR Data Office Governance roles such as Data Governance, Data Risk, Data...
-
Engineering Group Leader
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoQuality and Reliability is all about, putting a happy face on our customers every single time because they get exactly what they thought they would get.Do you want to be part of enhancing the life of every person on earth?If you are into developing, applying, and maintaining quality and reliability standards for electronic components, keep reading.At Intel,...
-
Project Manager Lead
hace 6 días
San Francisco, Heredia, Costa Rica Cm Group A tiempo completoCm Group Job DescriptionJob Title: Senior Project ManagerThe role of a Senior Project Manager at Cm Group is to ensure the successful delivery of client projects. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in project management.Your Responsibilities:Lead end-to-end project deliveryAct...
-
Artificial Intelligence Group Manager, Global Ops
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications:According to Amazon Temporary Role Policy: Acting roles are restricted to applicants from the same organization (GO AI).Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's...
-
Reporting and Analysis Manager
hace 3 días
San José, San José, Costa Rica Stt Group A tiempo completoJob DescriptionAs a Reporting and Analysis Manager at the Stt Group, you will be responsible for executing GAMA operational activities in Costa Rica. This role requires advanced accounting functions, including analysis of complex accounting transactions, processes, and interrelationships.Key responsibilities include:Preparing reports and financial...
-
Social Media Campaign Manager
hace 4 días
San José, San José, Costa Rica Stt Group A tiempo completo**Role Summary**:We're seeking a highly experienced Social Media Campaign Manager to join our team at Stt Group. As a Social Media Campaign Manager, you will be responsible for developing and executing social media campaigns that drive engagement, conversions, and revenue growth.You'll work closely with our sales team to identify key campaign objectives,...
-
Client Service Manager
hace 2 semanas
San José, Costa Rica TMF Group A tiempo completo**Job no**: 563968 **Work type**: Full time **Location**: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa Rica **Categories**: Client Relationship Management **Office Location**: Costa Rica **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We...
-
Finance Acctg Group Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Finance Acctg Group Manager is accountable for management of complex/critical/large professional disciplinary areas.Leads and directs a team of professionals.Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.Applies in-depth understanding of the business...
-
Director, Custom Group Travel
hace 4 semanas
San José, San José, Costa Rica Europe Express A tiempo completo**Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients.The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.YMT is an industry-leading guided tour specialist for North American...
-
Director, Custom Group Travel
hace 3 semanas
San José, Costa Rica Europe Express A tiempo completoEstablished in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients.The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.YMT is an industry-leading guided tour specialist for North American...
-
Country Manager
hace 3 semanas
San José, San José, Costa Rica Netser Group A tiempo completoEn Netser Group nos encontramos en la búsqueda de un profesional del área de tecnología para desempeñarse como Country Manager de la oficna Costa Rica el cual de encargará de gestionar y consolidar la operación en todo el país, velar por el alcance de los resultados exigidos a nível regional en todo el portafolio de servicios y líneas de negocio que...