Director, Custom Group Travel

hace 4 semanas

San José, Costa Rica Europe Express A tiempo completo

Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients.
The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.
YMT is an industry-leading guided tour specialist for North American travelers.
Since 1967, the company has offered affordable land, cruise, and river cruise tours to the most popular destinations around the world.
**Summary**:
This is a fantastic opportunity to join a growing B2B travel brand.
This role is responsible for both sales and execution of our fully customized group travel itineraries to Europe.
The role reports to the COO of Europe Express and is responsible for sales planning to deliver revenue and margin targets as well as execution of booked trips.
**What You Will Be Doing**:

- Devise and deliver the sales plan to achieve divisional revenue targets.
- Own and refine the Europe Express Groups sales plan to deliver the revenue and margin targets and ensure that the business remains competitive and oriented towards growth
- Create annual, quarterly, and monthly sales plans that deliver lead to booking conversion targets
- Motivate and lead the sales team, including direct line of Group Sales Manager
- Build a high-performance team with strong performance management and high-quality hiring, celebrating success and sharing good practice

**Execute booked trips to achieve divisional margin & NPS targets**
- Ensure alignment between sales and execution teams to deliver trips that exceed clients' expectations and stay within budgeted cost
- Motivate and lead the operations (execution) team, including direct line of Group Operations Manager
- Lead process improvement within the sales and execution teams to increase efficiency

**Build strong relationships**:

- Collaborate well with other functions: marketing, product, finance and people to drive effectiveness and improvement at the organizational level
- Work very closely with Finance and Commercial to agree selling prices and thereafter analyse margins

**Key measurables for the role**:

- Budgeted Revenue and margin targets
- Lead to Booking conversion target
- Sales efficiency (delivering sales targets within budgets)
- Operational efficiency (executing trips within budgets)
- Post booking NPS
- Team engagement

**What We Are Looking For**:

- Ability to inspire and motivate people to achieve great results: track record of successfully managing sales teams and delivering excellent results, with a strong commercial & operational focus
- Ability to think and operate both strategically and tactically
- Strong collaboration and skilled relationship builder, both internally and externally, with high emotional intelligence - inspiring trust, loyalty, and respect
- Effective communication (verbal and written) with strong influencing skills and the ability to establish trust and respect at all levels

**Benefits**
- Base salary
- Health benefits
- Paid time off
- Travel benefits
- Employee assistance program

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.
We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals.
If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us.
Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner.
Information received will be handled with the utmost discretion.
LI-WF1 #LI-HYBRID

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