Dynamics Technical Support Engineer

hace 6 meses


Orotina, Costa Rica Tek Experts A tiempo completo

Overview:
We’re seeking a customer-oriented Dynamics Tech Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

**Responsibilities**:
**This role will**:

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.

Qualifications:
**In this role**:

- Level of English: 85%
- At least 6 months of experience in Customer and/or tech support within a fast-paced environment.
- Understanding of: Data bases query/SQL,
- Basic Cloud Knowledge (Virtual Machines)
- Network basic connectivity.
- Active Directory Knowledge (Highly desired)



  • Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...


  • Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...


  • Orotina, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • Orotina, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Sme for Technical Area

    hace 5 meses


    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role. You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement. In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with...

  • Sme for Technical Area

    hace 5 meses


    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role. You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement. In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with...


  • Orotina, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • Orotina, Costa Rica CSS Corp A tiempo completo

    **Work Location**: TerraCampus, Tres Rios **Qualification**: High School Diploma **Experience**: Minimum 1 years of relevant experience **No of openings**: 2 **Roles and Responsibilities**: Resolve technical issues related to the project platform and different products. Complete detailed tickets and reports of the technical assistance provided, steps...

  • Team Manager

    hace 6 meses


    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **Driving exceptional outcomes with...

  • Team Manager

    hace 5 meses


    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **Driving exceptional outcomes with...

  • Team Manager

    hace 6 meses


    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **Driving exceptional outcomes with...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Bilingual Data Analytics Technical Support Representative (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the...


  • Orotina, Costa Rica DHL A tiempo completo

    **Senior System Support Specialist** With a global team of 6000+ IT professionals, DHL IT Services **connects people** and keeps the global economy running **by continuously innovating and creating sustainable digital solutions**. We work **beyond global borders** and push boundaries across **all dimensions of logistics**. You can **leave your mark**...


  • Orotina, Costa Rica DHL A tiempo completo

    **SUMMARY** Begin your career with DHL IT Services! DHL is looking to add a Senior Network Security Engineer to its Operations team. **ABOUT THE ROLE**: - We are looking for a new team member who will influence and contribute to the availability of the DPDHL network security team and solutions hosted in the - DPDHL ITS data centers. The position has work...


  • Orotina, Costa Rica Hashmap A tiempo completo

    **Req ID**:273294 We are currently seeking a Senior Quality Engineer to join our team in Belen, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Mentor as a technical lead for the project. - Good Requirement analysis, Team coordination capabilities, Proficient in Test case creation, Test Execution, Defect...


  • Orotina, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 273294 We are currently seeking a Senior Quality Engineer to join our team in Belen, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Mentor as a technical lead for the project. - Good Requirement analysis, Team coordination capabilities, Proficient in Test case creation, Test Execution, Defect...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the...


  • Orotina, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • Orotina, Costa Rica ITC WORLDWIDE A tiempo completo

    **Power Platform Developer / RPA | Power Pages | Power Apps |** **Day-to-Day, You Will**: - Lead projects, create collateral, coach, mentor and encourage on - and off-shore team members - Be accountable for the overall quality of the engagements you lead - Identify, validate, and grow opportunities in strategic accounts by driving solutions aligned to ITCs...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...