Bilingual Data Analytics Technical Support

hace 1 semana

Orotina, Costa Rica Solventum A tiempo completo

**Job Description**:
Bilingual Data Analytics Technical Support Representative (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

As a Data Analytics Technical Support Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact:

- _ Provide second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 3 team_
- _ Assist inexperienced or nontechnical end users in resolving issues_
- _ Diagnoses data security, data load, Business Intelligence report and dashboard issues_
- _ Records and/or maintains accurate information within ticketing system_
- _ Interfaces directly with internal customers to ensure their issue(s) are resolved and a superior customer experience is provided_
- _ Work in a team environment_
- _ Coordinating, working with and following up on work performed by other teams and departments across the organization as needed._

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

- Bachelor’s Degree AND 2 years of technical support experience in a data analytics environment
- Proficiency in English C1
- High School Diploma/GED from AND 3 years of Information systems / Analytics technical support in a data analytics environment
- Excellent customer service/servant leader mindset
- Experience using and/or supporting ERP (Oracle / SAP), Salesforce, Pega.
- Experience working with business and technical teams to support analytics solutions across a Business Intelligence Stack (Azure, Snowflake, SQL, Alteryx, Tableau, Power BI)

Additional qualifications that could help you succeed even further in this role include:

- Excellent Oral and written communication skills
- Ability to actively work through possible problems and solutions with non-technical end users
- Commitment to serve internal customers, meet service level agreements, and properly close out interactions and ensure end user satisfaction
- Experience with JIRA and Service Now

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Solventum Global Terms of Use and Privacy Statement

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