Senior System Support Specialist

hace 2 semanas


Orotina, Costa Rica DHL A tiempo completo

**Senior System Support Specialist**

With a global team of 6000+ IT professionals, DHL IT Services
**connects people** and keeps the global economy running
**by continuously innovating and creating sustainable digital solutions**. We work
**beyond global borders** and push boundaries across
**all dimensions of logistics**. You can
**leave your mark** shaping the
**technology backbone** of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned
**#GreatPlaceToWork** certification, reflecting our commitment to exceptional employee experiences.

**Digitalization. Simply delivered.**
At IT Services, we are passionate about Middleware. Our Global Middleware Infrastructure Services team is continuously expanding. No matter your level of Senior System Support Specialist proficiency, you can always grow within our diverse environment.
- #DHL #DHLITServices #GreatPlace _
- #Middleware #Kafka #Web #Messaging_

**Grow together**
[Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second level day-to-day operations support for all Middleware technologies (AMQ Streams, Confluent Kafka, Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS, SFTP, Jboss, Apache) virtualization platform and infrastructure operations that underpin the delivery of business solutions. You will help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. You will also work with product vendors for incident escalation, bug and security fixes. Tasks would also involve implementation of changes via Change Management system.

**Ready to embark on the journey? Here’s what we are looking for**:
As a Senior System Support Specialist, having profiency in Kafka (AMQ Streams, Confluent Kafka) is a requirement. Very good knowledge of Web and Messaging products will also be an integral part of this role.

You are a Infrastructure aficionado, therefore you have a good understanding of different OS platforms such as RedHat Linux, Windows and Openshift. Having scripting skills is also a good addition. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. The team works on a Follow-The-Sun structure. You will also need to participate on a rotated oncall shift plan on weekends.

**An array of benefits for you**:

- An extra week of holiday (25 days/year) and 6 Self-sickness days/year
- On-going professional & technical training and certifications
- Flexible working hours with home office possibilities
- Edenred Cafeteria program including fully covered lunch vouchers

**Great Team**
Hi, my name is Andreses Roque-Lontok and I’m a team manager. I started my career at DHL IT Services back in 2009, when I took a role as Systems Engineer in the Middleware team. Gaining more hands-on experience with Middleware has always fascinated me, so I stayed, was given excellent technical opportunities and upskilling of skills and eventually worked through the company ladder and soon landed a Manager of Messaging role. Together with the strong support of a multinational & diverse team, we are working on our common ambition - technology. Looking forward to having you onboard



  • Orotina, Costa Rica DHL A tiempo completo

    Senior System Support SpecialistWith a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone...


  • Orotina, Costa Rica DHL A tiempo completo

    Would you like work in a global multicultural organization? Our team is looking for an experienced System Support Specialist.You will be responsible for the 2nd level support of the virtualization platform and infrastructure operations that underpin the delivery of business solutions.Your work: Drive continuous infrastructure optimization/automation from the...


  • Orotina, Costa Rica GSK A tiempo completo

    Site Name: Costa Rica - Cartago - Tres RiosPosted Date: Mar 7 2023The Senior Engagement Specialist is responsible for supporting the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCPs and External Experts (EE) for cross border and within country activities (e.g. Speaker programmes,...


  • Orotina, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    High School diploma. 2+ year(s) of working experience in corporate customer service, backoffice or contact center corporate environments. B2 English proficiency.This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in...


  • Orotina, Costa Rica People Working Corp A tiempo completo

    Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.** **Requirements**: - Bachelors degree in Management or IT related fields is preferred. - ** Advanced English Language C1**: - Work from Office 100% - San Jose - 1 to 3 years...


  • Orotina, Costa Rica NTT DATA A tiempo completo

    Req ID:231341We are currently seeking a System Administration Senior Analyst to join our team in Belen, Heredia (CR-H), Costa Rica (CR).Position overviewPosition's General Duties and Tasks: Check infrastructure alerts (CPU, logs, services, etc.) of the automation tools and troubleshoot them. Linux infrastructure troubleshooting focus on the installed...


  • Orotina, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - B2 English proficiency. This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material...

  • Engagement Specialist

    hace 6 días


    Orotina, Costa Rica GSK A tiempo completo

    **Site Name**: Costa Rica - Cartago - Tres Rios **Posted Date**: Mar 6 2024 **About the External Expert Engagement Organization**:The External Expert Engagement Organization is GSK’s central strategic capability to drive smooth, seamless and compliant engagement of Health Care Providers (HCP), External Experts (EE) and Health Care Organisations (HCO)...


  • Orotina, Costa Rica Solventum A tiempo completo

    Job Description:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data...

  • Engagement Specialist

    hace 4 semanas


    Orotina, Costa Rica GSK A tiempo completo

    **Site Name**: Costa Rica - Cartago - Tres Rios **Posted Date**: Apr 12 2023 **_ Your Responsibilities_**: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are **Support specific core HCP Engagement processes for aligned Business unit, Region, or Local Operating Company.** - Maintain specific core...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material...

  • Engagement Specialist

    hace 2 semanas


    Orotina, Costa Rica GSK A tiempo completo

    Site Name: Costa Rica - Cartago - Tres RiosPosted Date: Mar 6 2024About the External Expert Engagement Organization:The External Expert Engagement Organization is GSK's central strategic capability to drive smooth, seamless and compliant engagement of Health Care Providers (HCP), External Experts (EE) and Health Care Organisations (HCO) across the globe.The...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: We are Hiring a Customer Support Specialist I- New Health Care Company) 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end...

  • Engagement Specialist

    hace 2 semanas


    Orotina, Costa Rica GSK A tiempo completo

    Site Name: Costa Rica - Cartago - Tres RiosPosted Date: Apr _ Your Responsibilities_: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these areSupport specific core HCP Engagement processes for aligned Business unit, Region, or Local Operating Company. Maintain specific core HCP/EE engagement processes specific...


  • Orotina, Costa Rica DHL A tiempo completo

    **JOB PURPOSE** The role will be part of a new IT Services DevOps team within the Identity & Access Management area serving the “Start DPDHL” service introduction. After an initial implementation phase the “Start DPDHL” project will turn into a global service, providing identity management to all DPDHL divisions. **WHAT DO WE EXPECT** - A...

  • Site Safety Specialist

    hace 4 semanas


    Orotina, Costa Rica GSK A tiempo completo

    **Site Name**: Costa Rica - Cartago - Tres Rios **Posted Date**: Feb 14 2023 GSK is one of the world’s foremost pharmaceutical and healthcare companies, and we are proud to be part of an industry that improves the lives of others. We are embarking on a significant transformation journey that will support new GSK in becoming a top-quartile data-enabled...


  • Orotina, Costa Rica TD SYNNEX A tiempo completo

    Job Summary:Stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions.Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding...


  • Orotina, Costa Rica H.B. Fuller A tiempo completo

    As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • Site Safety Specialist

    hace 2 semanas


    Orotina, Costa Rica GSK A tiempo completo

    Site Name: Costa Rica - Cartago - Tres RiosPosted Date: Feb GSK is one of the world's foremost pharmaceutical and healthcare companies, and we are proud to be part of an industry that improves the lives of others. We are embarking on a significant transformation journey that will support new GSK in becoming a top-quartile data-enabled organization.Are you...