Engagement Specialist

hace 2 semanas

Orotina, Costa Rica GSK A tiempo completo

Site Name:
Costa Rica - Cartago - Tres Rios

Posted Date:
Apr

_ Your Responsibilities_:
This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

Support specific core HCP Engagement processes for aligned Business unit, Region, or Local Operating Company.

  • Maintain specific core HCP/EE engagement processes specific to enterprise HCP/EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards.
  • Delivery of operational activities to support specific therapy aligned HCP/EE engagements.
  • Ensuring customer queries are dealt with in a timely manner
  • Ensure HCP/EE travel is booked compliantly in line with GSK policy.
  • Maintain documentation compliance and retention to required standards
  • Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 23).
  • Supporting a culture of continuous process improvements through regular end to end process reviews,
  • Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. elearning modules, ways of working Navigator pages, process microsites, process flows, checklists).

Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/EE Engagement (in conjunction with Senior Engagement Specialist / Strategic Lead or Hub Manager):

  • Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment

_ Why you? _

_Basic Qualifications:
_ We are looking for professionals with these characteristics to achieve our goals:

  • Higher education qualifications
  • Ability to understand complex IT solutions
  • Attention to detail
  • Fluent language capabilities relevant to the Region or LOC aligned to
  • Excellent communication skills (both oral and written)
  • Track record of success working and managing large teams
  • Proven experience of leading and coaching direct reports
  • Excellent stakeholder management skills
  • Experience working in a diverse matrix environment
Fluent Portuguese

_ Preferred Qualifications:
_

  • Pharma Industry experience
  • Knowledge of R&D clinical development and/or medical affairs
  • Technical support specialists experience
  • Project Coordination/management experience.
  • Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
  • Selfmotivated; works as part of a highly matrixed global team.


GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy.

We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

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