Quality Assurance Specialist

hace 7 meses

Orotina, Costa Rica JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

What this job involves
Coordination within multidisciplinary teams and client activities
Maintain up to date organizational ongoing and project/program related tasks
Composing and delivering regular and ad hoc reporting
Ownership and administration of various key leadership meeting series’
Delivery of other administrative tasks aimed at driving consistent service delivery
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Effective, appropriate and timely communications to key stakeholders

**Responsibilities**:
Key member of the Global Operational Excellence team, helping to continuously improve and execute our Quality Program.
Support management and leadership for the design, development and implementation of programs to create a risk awareness culture on the account and minimize compliance gaps and risk.
Support the Quality Lead in developing and executing quality assurance programs and requirements by ensuring that services and documentation (Policies, Playbooks, SOP, etc.) in full accordance and compliance with JLL, client policies and procedures.
Responsible to work with delivery teams to provide Quality requirements and review SOP’s, change control documentation, investigations, discrepancies, Corrective and Preventative Actions where defects are found within SOPs, and training materials used by the team in the performance of their work and also is accountable to keep updated applicable quality management system in place.
Interface with the account SME to ensure that applicable SOPs are followed, and that the work performed by the team is documented and recorded for accuracy and compliance with all applicable regulations, international standards, and internal procedures
Works with integrated service lines to ensure that quality assurance strategy and controls are developed and implemented
Support development and implementation of account Quality training, as needed
Seeks to continuously improve quality processes, systems and overall client satisfaction.
Interpret and implement quality assurance standards
Performance Dashboard, Sampling Tracker, etc.) with focus on streamlining and automating reporting where necessary and applicable
Contribute to Quality account communications, ensuring Quality engagement and understanding across the account

**Requirements**:
Policy, Standards and Controls knowledge is a must.
Minimum three years of experience with an organization's quality control procedures, ensuring efficiency and smooth workflow.
Experience of dealing with highly sensitive and confidential information
Able to work efficiently and accurately to meet tight deadlines
Excellent organizational, planning, prioritization skills and attention to detail
Excellent spoken and written communication and interpersonal skills to deal with a wide variety of clients and colleagues at various seniority levels, including executives
Ability to work independently with mínimal supervision, making decisions where necessary and solve problems efficiently
Demonstrates personal accountability, ownership and an ability to work effectively under pressure
Team player who works effectively with colleagues and clients and who has the ability to establish good relationships with both
Ability to prioritize workload and willingness to complete projects in a timely and efficient manner, with high level of assertiveness
A thoughtful, cheerful and positive attitude is essential as is a genuine enthusiasm for the work that will be undertaken

Desired Skills and Experience
Post-secondary / Bachelor’s degree
5+ years general business experience, preferably in audit, legal, risk and compliance, or related field
Certifications in Six Sigma, Risk Management, and/or Audit preferred
Commercial real estate / facilities management experience preferred
Self-motivated team player, with the ability to work independently without direct instruction and in a highly matrixed team, influencing multi-cultural and highly geographically dispersed teams remotely
Strong analytical and compliance skills with disciplined approach to details and ability to see the big picture
Problem Solving, including the ability to use strong logic and linkage of related data points to solve problems and create effective new solutions
Strong proficiency with Microsoft tools (e. Strong proficiency with Microsoft tools (e.g., Excel, PowerPoint, etc.)

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers

  • Quality Assurance Engineer

    hace 1 semana

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    https://kimberlyclark.wd1.myworkdayjobs.com/GLOBAL/job/Argentina-Buenos-Aires/SMOM--Quality-Assurance-Engineer_838133-1

  • Quality Assurance Engineer

    hace 2 semanas

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    Quality Assurance Engineer This QA Engineer will be responsible for the testing and evaluating the design, integration and delivery of the technology architecture for digital manufacturing across all its domains. The role collaborates with Business Stakeholders and Product Owners, Business Analysts and Enterprise Architects to understand the implications on...

  • Professional, Quality Assurance Engineering

    hace 6 días

    Orotina, Costa Rica Fiserv, Inc. A tiempo completo

    JOB POSTING/DESCRIPTION We are looking for a Quality Assurance Engineer who will be taking care of making sure our mobile products are delivered with the highest standards of quality to our customers. You will be taking care of the quality process through all its phases in a Scrum based development cycle. From working together with the team to understand our...

  • IT Customer Service Specialist

    hace 7 meses

    Orotina, Costa Rica People Working Corp A tiempo completo

    Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.** **Requirements**: - Bachelors degree in Management or IT related fields is preferred. - ** Advanced English Language C1**: - Work from Office 100% - San Jose - 1 to 3 years...

  • Stp/ico Pex Sr Analyst

    hace 7 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: STP ICO Process Excellence Specialist Job Description Overview: This position will be responsible to provide support for the STP/ICO team in GSC CR in terms of quality, process improvement, insights, and analytics. Person for this position will evaluate, design, execute, measure, monitor and control the business process for several...

  • Internal Control Specialist

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The person hired as Internal Control Specialist will be part of the 3M Global Service Center (GSC) record-to-report team and will be responsible for ensuring Global Financial Standards (GFS) and SOX compliance, standardization of best practices and risk culture development on RTR. The Internal Control Specialist responsibilities will...

  • Application Support Specialist

    hace 6 días

    Orotina, Costa Rica DHL A tiempo completo

    **Application Support Specialist** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the...

  • Tebg Material Create Specialist

    hace 7 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The Material Create Specialist requires an individual that is excited about meeting the ever-changing needs of our customers. This includes working with a wide range of divisions, processes, and stakeholders to help improve efficiency and data quality. This individual needs to be a process expert and be well-versed in each stage of the...

  • Software Test Automation Engineer

    hace 6 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job description Primary Responsibilities: - Design comprehensive test cases to cover user stories, thoroughly validating functionalities, and user requirements. - Perform manual testing on user stories, demonstrating flexibility and a commitment to quality assurance across all testing methodologies. - Design and develop robust...

  • Senior Application Support Specialist

    hace 6 días

    Orotina, Costa Rica DHL A tiempo completo

    **Senior Application Support Specialist** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of...

  • IT Specialist

    hace 1 día

    Orotina, Costa Rica TUI A tiempo completo

    Join our global TUI Musement IT Team based in **San Jose, Costa Rica** as an IT Specialist and provide a high level of service to internal and external customers. **ABOUT THE JOB** - Work closely with stakeholders supporting America IT team, who support primarily all TUI MM sites in Americas and Caribe region and secondly worldwide - As an IT Specialist,...

  • Senior System Support Specialist

    hace 7 días

    Orotina, Costa Rica DHL A tiempo completo

    Would you like work in a global multicultural organization? Our team is looking for an experienced System Support Specialist. You will be responsible for the 2nd level support of the virtualization platform and infrastructure operations that underpin the delivery of business solutions. **Your work**: - Drive continuous infrastructure...

  • Solutions Support Specialist

    hace 1 semana

    Orotina, Costa Rica TD Synnex A tiempo completo

    **Job Summary**: The Sales Support Specialist will perform contract set-up and is the primary interface for all new maintenance contracts related to order management. Initiates and/or maintains effective communications with internal and external customers regarding contract status, as appropriate. **Primary Duties and Responsibilities**: - Facilitates the...

  • Solutions Support Specialist

    hace 2 días

    Orotina, Costa Rica TD Synnex A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Summary**: The Sales Support...

  • Software Licensing Customer Support Specialist

    hace 6 días

    Orotina, Costa Rica Micro Focus A tiempo completo

    **Who We Are** Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace....

  • Credit & Collections Specialist

    hace 12 minutos

    Orotina, Costa Rica H.B. Fuller A tiempo completo

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...

  • Groups & Tours Quotations Executive

    hace 1 día

    Orotina, Costa Rica TUI A tiempo completo

    Join our global TUI Musement Team in Costa Rica as an Groups & Tours Quotations Executive.Your mission will be to work and lead. You will be managing the business of our Specialist Business clients (round trips, groups & fly & drive), guaranteeing the highest levels of quality and generating loyalty by supporting their growth in destination. **This role is...

  • Escalation Specialist

    hace 7 meses

    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re looking for a customer-oriented Escalation Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between end-user...

  • Escalation Specialist

    hace 7 meses

    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re looking for a customer-oriented Escalation Specialist (Portuguese & English) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as...

  • Global ERP Sap/4 Hana Process Integration

    hace 2 semanas

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    Global ERP SAP/4 HANA Process Integration Specialist (complex environment) **The Aurora DTS/ITS/ITS Template Assurance role is part of the newly created DTS/ITS Aurora Central Organization. As a Central Team, we focus on technology related activities across different process scrum teams, including template design assurance, data assurance and technical...