Senior Engagement Specialist

hace 2 semanas

Orotina, Costa Rica GSK A tiempo completo

Site Name:
Costa Rica - Cartago - Tres Rios

Posted Date:
Mar 7 2023


The Senior Engagement Specialist is responsible for supporting the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCPs and External Experts (EE) for cross border and within country activities (e.g.

Speaker programmes, Advisory boards, consultancies) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.

_ Your Responsibilities_:
This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

  • Operational point of contact for Stakeholders, supporting assigned Business Units, working closely with Business Leads to ensure Engagement Plans are developed and maintained, and provide input for forward planning and overall HCP/EE Stewardship.
  • Maintain specific core HCP/EE engagement processes specific to enterprise HCP/EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards.
  • Delivery of operational support services to activities to support specific therapy aligned HCP/EE engagements
  • Manages and supports the operational alignment and management of business issues and risks including Internal Control Framework, Management Monitoring and Metrics relating to HCP/EE Engagement.
  • Supports the Hub Manager with cross functional operational processes with Finance, Legal and Compliance to align ways of working across GSK
  • Provide audit support and management input for all Therapy Areas and Business Units as required across the GSK BioPharma organization and ViiV.
  • Supports oversight of end to end system processes and coordination of system upgrades and process simplification and UAT.
  • Development and ongoing delivery of KPIs to demonstrate Hubs performance across their aligned business unit(s).
  • Governance and Compliance management, ensuring the process and business owners using the process are aligned with GSK Global Code of Practice and SOPs.
  • Management of quality monitoring frameworks to assure senior Leadership of the delivery of HCP/EE Engagement activities in accordance with required standards
  • Management of HCP/EE Hub's payment systems and processes to support TOV capture including BTA cards, EMA spend, AMEX spend

Team Management

  • Ensure Global HCP/EE Hub services continue to successfully support External Expert Engagement, reporting to and liaising with the aligned Regional Manager
  • Delivering operational management of the HCP/EE Engagement Hub
  • Manage team development and training including performance reviews and target setting

_ Why you? _

_Basic Qualifications:
_ We are looking for professionals with these characteristics to achieve our goals:

  • 1+ years of people management experience
  • Min. Bachelor Business or Science Degree.
  • Pharma industry experience. (preferred)
  • Ability to understand complex IT solutions.
  • Intermediate MS Office skills, computerliterate (data entry).
  • Very good English, both written and spoken.
  • Excellent communication skills (both oral and written).
  • Excellent stakeholder management skills.
  • Experience working in a diverse matrix environment.
  • Attention to details.

_ Preferred Requierements:
_

  • Knowledge of Finance
  • Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach
  • Project management qualification, for example Prince 2, Lean Sigma (will be an advantage).

_ Why GSK? _
Uniting science, technology and talent to get ahead of disease together


GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be.

A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.


GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive.

Getting ahead means

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