Senior System Support Specialist
hace 2 semanas
You will be responsible for the 2nd level support of the virtualization platform and infrastructure operations that underpin the delivery of business solutions.
Your work:
- Drive continuous infrastructure optimization/automation from the technical side
- Provide proactive and reactive support for Production services, supporting production and nonproduction systems running in ITS within the specified area of responsibility
- Documenting best practices and adhering to formal standards and processes as currently laid down
- Assessing, developing and implementing the infrastructure and server builds
- Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of teams
- Obtaining timely information from a variety of stakeholders
- Maintaining and helping further development of appropriate cost models to reflect changes in technology and provide key input to the overall Charging Model
- Assist with execution of Release to Production activities, acting as Internal Quality Gate
- Manages internal projects focused on hardware infrastructure and process improvement with related activities such as project planning, resource planning and reporting
- Participate in a recovery manager role, including weekends
You should have:
- Degree in Computer Science, Information Systems or equivalent experience
- 35 years of working experience in administration and support of Microsoft Teams, O365 components or Voice services
- PowerShell skills
- Basic Network knowledge
Behavioral Skills:
- Ability to work in a multifunctional and multicultural environment where consensus is paramount
- Strongly demonstrated leadership within team, in service and customer orientation with excellent customer relationship skills
- Good time management and project management skills
- Excellent oral and written communications skills.
- Able to work under pressure
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