Team Manager
hace 5 meses
Overview:
We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.
**Driving exceptional outcomes with purpose-built solutions.**
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
**Responsibilities**:
**This role will**:
- Manage your team to ensure exceptional customer service across technical service lines.
- Support the personal development of your team through training and coaching.
- Act as primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
- Attend regular operational and business review meetings.
- Monitor KPIs to ensure proper business delivery.
- Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
- Share updates and reports with management.
- Own, monitor, coordinate and manage all escalated cases.
Qualifications:
**Dynamics is a good fit for you if**:
- You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You’re creative, adaptable and have strong problem-solving skills.
- You’re customer-obsessed, take the initiative and exceed expectations.
- You’re a fast learner interested in understanding our products.
- You’re proficient in both written and oral English.
**In this role**:
- 3 - 5 years in technical support, software support, IT operations, and/or infrastructure support are required, with 1 - 2 years of experience managing teams.
- Higher-level education in a technical discipline or related certification is preferred.
- Experience in supporting cloud-based technologies is preferred.
- Excellent knowledge of technology-based environments and solutions is required.
- Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.
-
Team Manager
hace 6 meses
Orotina, Costa Rica Tek Experts A tiempo completoOverview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **Driving exceptional outcomes with...
-
Team Manager
hace 6 meses
Orotina, Costa Rica Tek Experts A tiempo completoOverview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **Driving exceptional outcomes with...
-
Strategic Sourcing Team Leader
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. What This Job Involves Lead a team of Procurement Analysts with the below responsibilities: Renewals - Negotiation of commercial deals for renewals. Negotiations for new requirements - Negotiation of improved pricing, commercial principles and payment terms to achieve optimal pricing. Running RFP...
-
Facilities Team Lead
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **What this job involves**: Responsible for handling a team size of 10-12 members Ensure prioritization & urgent payment requests are attended to promptly Ensure team's adherence to turnaround time and accuracy of activities undertaken including any transition in / Out or ad-hoc projects Effective...
-
Business Services Team Leader
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **What this job involves**: Responsible for handling a team size of 10-12 members. Ensure prioritization & urgent item requests are attended to promptly. Ensure team's adherence to turnaround time and accuracy of activities undertaken including any transition in/out or ad-hoc projects. Effective...
-
Development Manager
hace 5 meses
Orotina, Costa Rica MedBill A tiempo completo**Medbill **is a Durable Medical Equipment billing company based in the US. We are seeking a full-time remote contractor for our **Development Manager** position to join our team. The contract will be for 3 months and then reevaluated for extension. **Responsibilities for the Development Manager** - Analyze business requirements, and architect scalable...
-
Commissioning Manager
hace 5 meses
Orotina, Costa Rica Amentum A tiempo completo**Commissioning Manager**: - R0098653 - Belen, Costa Rica - Full time - Add to favorites Favorited View favorites **Amentum** is seeking a **Commissioning Manager** to join our Operations and Maintenance Team The **Commissioning Manager** is responsible for the organization, direction, supervision and coordination of commissioning activities on a project...
-
Assistant General Manager
hace 6 meses
Orotina, Costa Rica Recluta talent hunter A tiempo completoOne of the best hotels in our country is looking for its Assistant General Manager - Requirements Minimum of 3 years of experience in similar roles At least a degree in tourism, management, or marketing, among others. Advanced English. Experience required in hospitality management, food, and beverage, customer service/guest services, collaboration with...
-
Commissioning Manager
hace 5 meses
Orotina, Costa Rica Amentum A tiempo completo**Amentum** is seeking a **Commissioning Manager** to join our Operations and Maintenance Team The **Commissioning Manager** is responsible for the organization, direction, supervision and coordination of commissioning activities on a project site as delineated in the applicable procedures and Site-Specific Safety Plan. **Essential Responsibilities**: -...
-
Global Onboards Manager
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The GREF Onboards Program Manager manages the global contingent worker technical on and off-boarding program for GREF, overseeing the end-to-end life cycle with focus on mitigation risks and driving data accuracy. With a comprehensive knowledge and understanding of requirements fully aligned with...
-
Gref Photo Archive Manager
hace 5 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The Global Real Estate and Facilities (GREF) Operations Team supports the key business processes of our various business teams working to serve Amazon teams working in our corporate office buildings worldwide. The GREF Photo Archive Manager is responsible for the global repository of GREF photos...
-
Account Manager Farmer
hace 6 meses
Orotina, Costa Rica SoftwareOne A tiempo completoJob Function: Sales The role: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: **Account Manager** **Farmer** Full-time The Account Manager...
-
Senior Finance Manager
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. Our Senior Finance Manager is responsible for overseeing all financial planning & reporting functions for a client account (Amazon’s Global Real Estate & Facilities) for the AMER region and serves as a key contact for client finance personnel. **What this job involves**: Lead budgeting,...
-
Change Manager
hace 5 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The Change Manager plays a pivotal role in supporting project delivery activities that focus on making sure audiences impacted by a change are informed, equipped, prepared, and supported through the transition that the project aims to implement. This role focuses on the people side of the change,...
-
Media & Marketing Manager
hace 5 meses
Orotina, Costa Rica Outward Bound Costa Rica A tiempo completoFounded in 1994, Outward Bound Costa Rica offers a range of experiential education programs to high school, college students, and adult participants that promise challenging physical activities across Costa Rica and Panama with a focus on personal development, leadership, and cultural immersion. The Communications Office is a small, collaborative team...
-
Problem Manager
hace 6 meses
Orotina, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Sr. Project Manager
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. We’re JLL— a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a...
-
Strategic Sourcing Manager
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **Essential Duties and Responsibilities**: Renewals - Negotiation of commercial deals for renewals. Negotiations for new requirements - Negotiation of improved pricing, commercial principles and payment terms to achieve optimal pricing. Running RFP (Request For Proposal)/RFQ (Request for...
-
Fp&a Manager Na
hace 5 meses
Orotina, Costa Rica Haleon A tiempo completoHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...
-
Senior Operations Manager
hace 5 meses
Orotina, Costa Rica Tek Experts A tiempo completoOverview: We’re searching for a Senior Operations Manager (SOM) with proven experience focusing on people management (retention and talent), creativity, and who adds visionary thinking by establishing and assuring a high-performance culture within the designated Line of Business (LoB). Expected to drive cross-functionally engagements to have a broader...