Account Manager

hace 4 semanas

San Rafael, Costa Rica Uber A tiempo completo

**About the Role**

This role is part of the Uber Direct Commercial Area. As Account Manager your role is to develop, consolidate and manage a key account portfolio, but given the fact that Uber Direct is a new line of business we truly believe in our
**#oneuber** value, so we are looking for
_hands-on_ people who are ready to have some participation from the Sales process to the onboarding and regular service for our accounts.

This is a great opportunity to demonstrate your commercial, relationship and portfolio management skills for the assigned Territory. This role's main focus is on post-sales of Strategic and Medium Sized Business for Uber Direct, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.

**What You'll Do**
- Portfolio management of key restaurant merchants for Uber Direct
- Generate action plans by account to achieve the objectives for each performance indicator and to achieve the maximum monthly estimated trips for Uber Direct
- To be the point of contact of our business partners from administrative personnel to Marketing, Operations, General Managements
- Closely works with the sales team to monitor implementation and be ready and embedded with merchant expectations set during the sales process
- Define with every merchant their mid to long term vision of a successful partnership
- Create a proper agenda as a result of the definition of success indicators previously defined, involving ways of work with different stakeholders depending on the level of the business review (weekly, bi-weekly, monthly).
- Regular store visit and store managers interactions to get granular feedback
- Analyze performance at a trip level, understanding and proposing solutions to improve
- Work closely with Ops teams to develop strategies for improving our courier experience with the merchant interactions (pre, during and post order completion)
- Billing process owner

**What You'll Need**
- Effective handling of numbers and analysis
- Excellent verbal and written communication
- The following soft skills: conflict management, pressure management, ambiguity management, active listening, communication and organization
- Ability to analyze information and generate action plans based on key findings
- Ability to present in meetings / public
- Structured in handling tasks and focus on details
- Motivation to improve processes
- Ability to prioritize under pressure
- 3 years of experience as an account executive, sales and / or any commercial area
- Bachelor (degree preferred) in Business Administration, Marketing or Industrial Engineering
- Intermediate to advanced english (writing, comprehension, reading)
- Office package - advanced handling of Excel
- Experience in customer service, sales and data management

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

  • Technical Account Manager

    hace 6 horas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job DescriptionAuxis is seeking a Technical Account Manager to provide technical guidance and support to our clients. The ideal candidate will have 6+ years of experience as a Customer Success Manager, or IT Account Manager, or IT Manager, with a minimum of three (3) years in the Outsourcing industry or experience in large complex organizations.The...

  • Strategic Account Manager

    hace 5 horas

    San José, San José, Costa Rica Entravision Communications Corporation A tiempo completo

    Job Title: Strategic Account ManagerDescription:We are seeking a seasoned Strategic Account Manager to join our team at Entravision Communications Corporation. The successful candidate will have a proven track record of success in sales and account management, with a strong ability to build and maintain relationships with key clients.About the Role:The...

  • Account Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers outstanding service and a valuable solution.The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for...

  • Account Manager I

    hace 4 semanas

    San José, San José, Costa Rica Bma Group A tiempo completo

    **Responsibilities**- Manage a book of accounts successfully through research, consistent follow up and strategic thinking.- Collecting and analyzing data to learn more about consumer behavior.- Building relationships with clients based on trust and respect.- Negotiate contracts and close agreements to maximize profits, Understanding customer needs-...

  • Account Relationship Manager

    hace 1 día

    San José, San José, Costa Rica Acquia A tiempo completo

    About the RoleWe are looking for an experienced Account Relationship Manager to join our team. As an Account Relationship Manager, you will be responsible for maintaining and growing our existing customer relationships, while also identifying new business opportunities.Key ResponsibilitiesDevelop and execute strategies to grow existing customer relationships...

  • Account Manager

    hace 2 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversTransparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking.Transparency is a strategic new software-as-a-service...

  • Casino Account Manager

    hace 2 semanas

    San José, Costa Rica Now Digital Talent A tiempo completo

    We are looking for a proactive and results-driven individual to join our team as a Casino Account Manager. As the Casino Account Manager, you will be responsible for building and maintaining strong relationships with our casino clients, driving sales, and maximizing revenue. Your sales background, account management experience, and leadership skills will be...

  • Account Manager

    hace 4 semanas

    San José, Costa Rica IWS Services A tiempo completo

    _**IWS Services**_ Empresa líder en tecnologías de la información (TI) enfocada en facilitar el uso de sistemas y comunicación en las empresas mediante la aplicación de nuevas tecnologías, esta en busca de personas comprometidas y proactivas para la siguiente vacante: - **Account Manager (TI)**_ **_Requisitos: _** - Experiência mínima de 1 año...

  • Account Manager

    hace 2 semanas

    San José, Costa Rica IWS Services A tiempo completo

    **_IWS Services_** Empresa líder en tecnologías de la información (IT) enfocada en facilitar el uso de sistemas y comunicación en las empresas mediante la aplicación de nuevas tecnologías, está en busca de personas comprometidas y proactivas para la siguiente vacante: - **Account Manager (IT)**_ - Requisitos: _ - Experiência mínima de 1 año en...

  • Account Manager

    hace 18 horas

    San José, Costa Rica IWS Services A tiempo completo

    _**IWS Services**_ Empresa líder en tecnologías de la información (TI) enfocada en facilitar el uso de sistemas y comunicación en las empresas mediante la aplicación de nuevas tecnologías, esta en busca de personas comprometidas y proactivas para la siguiente vacante: - **Account Manager (TI)**_ **_Requisitos: _** - Experiência mínima de 1 año...

  • Account Development Manager

    hace 2 días

    San José, San José, Costa Rica Uniform Advantage Brands A tiempo completo

    **About the Role**Uniform Advantage Brands is seeking a skilled Corporate Account Manager to drive sales growth and maintain strategic relationships with key clients.This role involves developing and executing account strategies, identifying new business opportunities, and providing exceptional customer service to ensure quota achievement and exceed client...

  • Corporate Account Manager

    hace 2 semanas

    San José, San José, Costa Rica Uniform Advantage Brands A tiempo completo

    **UA (Uniform Advantage) Brands is looking for a Corporate Account Manager to join their sales team**The Corporate Account Manager maintains and expands relationships within selected strategic accounts and is responsible for quota achievement and assigned objectives.The Corporate Account Manager represents the entire range of company products and solutions...

  • Account Manager

    hace 2 semanas

    San José, San José, Costa Rica Latamcent A tiempo completo

    Flxpoint is a leading provider of e-commerce automation software, dedicated to empowering online retailers and merchants to streamline operations and maximize growth.We are committed to delivering exceptional customer experiences and ensuring our clients' success through innovative solutions and dedicated support.Position Overview:Flxpoint is seeking a...

  • Automotive Lender Account Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

  • Senior Account Manager- Strategic Account Services

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...

  • Account Manager

    hace 4 semanas

    San José, San José, Costa Rica Iws Services A tiempo completo

    _**IWS Services**_Empresa líder en tecnologías de la información (TI) enfocada en facilitar el uso de sistemas y comunicación en las empresas mediante la aplicación de nuevas tecnologías, esta en busca de personas comprometidas y proactivas para la siguiente vacante:- **Account Manager (TI)**_**_Requisitos: _**- Experiência mínima de 1 año en ventas...

  • Account Manager

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and...

  • Account Management, Strategic Account Services

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree. - Proficiency on English Language (Written and Spoken). - Experience using analytical, sales, and productivity tools. Account Manager - 3+ years professional experience. Senior Account Manager - 4+ years professional experience with a focus in relationship management and negotiation skills. Manager, Account Management - 2+ years...

  • Corporate Account Manager

    hace 3 semanas

    San José, Costa Rica Uniform Advantage Brands A tiempo completo

    **UA (Uniform Advantage) Brands is looking for a Corporate Account Manager to join their sales team!** The Corporate Account Manager maintains and expands relationships within selected strategic accounts and is responsible for quota achievement and assigned objectives. The Corporate Account Manager represents the entire range of company products and...

  • Account Manager

    hace 2 semanas

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of sales or account management experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new...