Customer Service
hace 5 meses
**Main responsibilities**:
- Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.
- Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product Performance Group.
- Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
- Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products.
- After-hours, “on call” support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.
- Consistently meets department’s performance expectations
- Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance,
- product experience reporting, and patient data privacy.
- Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
- Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers,
- contractors, and vendors. Within the department, works with other employees to maintain adequate availability for
- customer support.
- Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required
**Education**:
- High School Degree
**Experience/Background****:
- _+1 Years_
- Experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- Fully Bilingual (English and Spanish)
**Preferred Qualifications & Education**
- Experience in the biotech, bio-instruments or medical devices industries
- Experience working in a broader enterprise/cross-division business unit model preferred
**Shift: Administrative**
**This position is **office based
-
Customer Service Specialist
hace 3 semanas
Alajuela, Alajuela, Costa Rica Tactical Back Office A tiempo completo**Key Responsibilities**Language Skills: We are looking for a highly skilled professional with excellent Spanish and English communication and comprehension skills, both written and spoken.Customer Service Experience: Must have experience in customer service fields such as customer service, helpdesk, technical support, collection, or billing.Education and...
-
Customer Service Liaison
hace 4 semanas
Alajuela, Alajuela, Costa Rica Tactical Back Office A tiempo completoKey Responsibilities:- Provide exceptional customer service in both Spanish and English, ensuring clear communication and comprehension.- Utilize experience in customer-facing roles, such as customer service, help desk, technical support, collection, or billing.- Support fresh graduates with fluency in Spanish and English language.- Adapt to a remote work...
-
Customer Service Representative
hace 2 semanas
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales and marketing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide top-notch customer service and support to clients, responding to inquiries...
-
Customer Service Ambassador
hace 2 días
Alajuela, Alajuela, Costa Rica Tactical Back Office A tiempo completoJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Tactical Back Office.About the RoleThis is a permanent work-from-home opportunity that requires strong communication skills in both English and Spanish, both written and spoken. If you have experience in customer service, helpdesk, technical support, collection or...
-
Customer Service Representative
hace 3 semanas
Alajuela, Alajuela, Costa Rica Fedex Express Lac A tiempo completoDeliver exceptional customer service and administrative support to our clients in the Latin America and Caribbean region. As a key member of our team, you will be responsible for providing over-the-counter services, answering customer inquiries, and resolving issues in a timely and professional manner.**Key Responsibilities:**- Assist customers with package...
-
Global Customer Service Specialist
hace 4 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Summary:The Global Customer Service Analyst will be responsible for delivering high-quality service and results within our Customer Service Organization. This involves providing white glove service for our customers through timely and accurate order management processing, education, and problem-solving.Key Responsibilities:Collaborate with...
-
Customer Service Representative
hace 1 mes
Alajuela, Alajuela, Costa Rica Abbott A tiempo completoMain ResponsibilitiesAs a Customer Service Representative at Abbott, you will be responsible for providing exceptional support to customers through various channels, including phone, email, and chat. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Liaison
hace 2 semanas
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoWe're looking for a skilled Customer Service Liaison to provide top-notch support to our clients. As a liaison, you'll be the primary point of contact for our clients, ensuring a positive experience through excellent communication and timely issue resolution.Key Responsibilities:Manage high-severity issuesCommunicate effectively with clients and internal...
-
Customer Service Coordinator
hace 3 semanas
Alajuela, Alajuela, Costa Rica Solventum A tiempo completoOverview:Solventum is seeking a highly skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will play a crucial role in managing customer relationships, resolving issues, and providing exceptional customer service.Key Responsibilities:Independently manage order entry, order status, product information inquiries,...
-
Customer Service Ambassador
hace 5 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoAbout Marriott InternationalAt Marriott International, we are dedicated to delivering exceptional experiences for our guests. Our company culture emphasizes the importance of attention to detail and a commitment to quality.Job SummaryWe are seeking a Customer Service Ambassador to join our team at AC Hotel San Jose Escazu. As a key member of our staff, you...
-
Customer Service Export Specialist
hace 3 semanas
Alajuela, Alajuela, Costa Rica The Kraft Heinz Company A tiempo completoAbout the RoleThe Customer Excellence Exports Specialist will be responsible for providing exceptional customer service by addressing inquiries from internal and external customers, resolving order management and logistics issues, and analyzing future service risks.Key ResponsibilitiesIdentify trends, recurrent issues, and opportunities to improve service...
-
Customer Service Ambassador
hace 4 semanas
Alajuela, Alajuela, Costa Rica Jll A tiempo completoWe are seeking a highly skilled and experienced Customer Service Ambassador to join our team at JLL. This role is responsible for delivering exceptional service experiences to clients and visitors, ensuring their needs are met and their expectations are exceeded.Key Responsibilities:Provide excellent customer service to all guests, ensuring a professional...
-
IT Customer Service Representative
hace 3 semanas
Alajuela, Alajuela, Costa Rica People Working Corp A tiempo completoAt People Working Corp, we are dedicated to providing education and certification programs, and we seek a skilled IT Customer Service Specialist to join our team.Below are the key requirements for this role:Key Responsibilities:Resolve customer service inquiries while building a relationship with the customer and delivering exceptional service to improve the...
-
Customer Service Solutions Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica Riverpoint Medical Llc A tiempo completoJob Description:At Riverpoint Medical LLC, we are seeking a Senior Customer Solutions Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our internal and external customers.Responsibilities:Input and track orders via Riverpoint's ERP, IQMS, ensuring accurate and...
-
Customer Service Representative
hace 4 semanas
Alajuela, Alajuela, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Support Operations Specialist to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management team, you will be responsible for analyzing and investigating vendor chargeback disputes, ensuring that these have been applied correctly, and identifying areas for process improvement.Key...
-
Customer Service Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoMain ResponsibilitiesWe are seeking a highly skilled Customer Service Specialist to join our team at Abbott Laboratories. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key ResponsibilitiesReceive, verify, and process purchase orders, and/or coordinate the distribution...
-
Customer Service Representative
hace 5 meses
Alajuela, Costa Rica Tactical Back Office A tiempo completoMust have an excellent Spanish and English communication and comprehension skills, both written and spoken - Experience in customer service field such as customer service, helpdesk, technical support, collection or billing - Open to fresh graduates with fluency on Spanish and English language - Willing to start asap
-
Customer Service Liaison
hace 2 semanas
Alajuela, Alajuela, Costa Rica ATL Technology Costa Rica A tiempo completoAbout the RoleATL Technology Costa Rica is committed to delivering exceptional products through an engineer-to-engineer approach. We're seeking a highly skilled Customer Service Liaison to join our global team in Costa Rica. Reporting to our CSR Manager in the US and collaborating closely with our Regional Sales Manager in Costa Rica, you will support...
-
Customer Service Representative
hace 5 meses
Alajuela, Costa Rica Tactical Back Office A tiempo completoMust have an excellent Spanish and English communication and comprehension skills, both written and spoken - Experience in customer service field such as customer service, helpdesk, technical support, collection or billing - Open to fresh graduates with fluency on Spanish and English language - Willing to start asap COVID-19 considerations: Permanent Work...
-
Customer Service Representative
hace 3 semanas
Alajuela, Alajuela, Costa Rica Jll A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Sr. Helpdesk Agent to join our JLL team supporting our client, Amazon's Global Real Estate & Facilities.This role is responsible for providing exceptional customer service and assisting with facilities ticket management activities, ensuring compliance with assigned service level standards.Key...