Account Specialist
hace 6 meses
**About the Role**:
As an Account Specialist, you will be the main point of contact to small businesses within the Tebra direct practice customer base. You will operate in a scaled account management model, where you will have a priority list of accounts to reach out to at any given time. You will proactively connect with customers for a variety of reasons; To increase adoption of our software, secure a renewal, respond to customer feedback and inquiries and/or identify upsell opportunities.
You will follow Tebra playbooks to drive customer outcomes and deliver results. We're looking for organized, self-starters, who thrive in a fast-paced environment and are confident to take control of customer conversations and provide clear guidance on how to accomplish their goals.
**Your Area of Focus**:
- Develop and maintain a deep understanding of our product offerings and how they can benefit our customers, as well as internal processes.
- Respond to inbound customer inquiries or questions related to adoption, expansion and renewals.
- Follow and complete prescribed playbooks in a timely manner with thorough documentation.
- Provide feedback on how to improve our customer success processes and procedures and strategy.
**Your Professional Qualifications**:
- 1-2 years of experience in a customer-facing role (customer success, account management, sales or a related field).
- Experience managing a case queue and multiple, ongoing customer interactions.
- Experience working with SaaS products and a deep understanding of the SaaS business model preferred.
- Strongly interested in technology and software development.
- Superb written and spoken English.
- Excellent communication, interpersonal, and relationship-building skills.
- Proven track record of successfully managing customer relationships and driving customer success metrics.
- Experience with Gainsight, Salesforce, and Google Workplace is highly preferred.
- Ability to work in a fast-paced environment and adapt to changing priorities.
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-AH1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
-
Account Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share...
-
Ar Specialist
hace 6 meses
Heredia, Costa Rica BCD A tiempo completo**Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team** **AR Specialist** - Full time, Heredia, Costa Rica_ The AR Specialist ensures that daily cash receipts are recorded accurately and correctly referenced; and that documentation is kept and filed correctly. This role is responsible for processing Merchant Charges...
-
Jr. Healthcare Specialist
hace 6 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Jr Health Care Specialist will review post-discharge, prebill accounts that do not have authorization on file, ALOS versus days authorized variances, and/or other account discrepancies identified that will result in the account being denied by the payor that does not require a clinical review. Communicates with third-party payors to resolve...
-
Data Specialist
hace 4 meses
Heredia, Costa Rica GFT Technologies SE A tiempo completoJob Description: About the role: As a Data Quality Specialist, you will help maintain the accuracy and integrity of our CRM data, which will directly affect our sales and marketing success. We ask that you have a detailed approach to reviewing, and verifying data, ensuring it is free of discrepancies. A...
-
Technical Account Specialist Ll
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are...
-
Kn Global Services Her
hace 7 meses
Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The Finance Specialist is responsible for entering customer and supplier information to ensure that it is accurate and up to date. ** Your Responsibilities**: - + Learn how to develop the...
-
Benefits Administration Specialist
hace 6 meses
Heredia, Costa Rica Sysco Costa Rica A tiempo completoSysco is seeking to hire a full-time Benefits Administration Specialist. This is a critical role on the team managing the day-to-day administration of health and welfare and retirement programs, including medical, dental, vision, life insurance, short and long-term disability, leave, benefits deductions, HSA/FSA, and COBRA. Must be able to work in a...
-
Kn Global Services Her
hace 6 meses
Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The Produce Invoice Specialist is responsible for invoicing the final customer, taking into account the cost of moving the freight, the financial agreements or quotations with the customer, the...
-
Marketing Compliance Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...
-
Marketing Compliance Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...
-
Kn Global Services Her
hace 7 meses
Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The Produce Invoice Specialist is responsible for invoicing the final customer, taking into account the cost of moving the freight, the financial agreements or quotations with the customer, the...
-
Kn Global Services Her
hace 7 meses
Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The Produce Invoice Specialist is responsible for invoicing the final customer, taking into account the cost of moving the freight, the financial agreements or quotations with the customer, the...
-
Leasing Specialist
hace 7 meses
Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and...
-
Pre-bill Denial Unworked Pdu
hace 6 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Health Care Specialist will review post-discharge, prebill accounts that do not have authorization on file, ALOS versus days authorized variances, and/or other account discrepancies identified that will result in the account being denied by the payor that does not require a clinical review. Communicates with third-party payors to resolve...
-
Federal Account Project Specialist
hace 6 meses
Heredia, Costa Rica Hewlett Packard A tiempo completo**Responsibilities** - Manages and supports customer project delivery. - Demonstrates knowledge and usage of standard project management methodologies and programs. - Analyzes complex business and systems processes to enable fast and thorough addressing of customer issues. - Identifies tasks and research, determines dependencies, and communicates...
-
Business Process and Improvement Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...
-
Pre-bill Denial Unworked Pdu
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Jr Health Care Specialist will review post-discharge, prebill accounts that do not have authorization on file, ALOS versus days authorized variances, and/or other account discrepancies identified that will result in the account being denied by the payor that does not require a clinical review. Communicates with third-party payors to resolve...
-
Costa Rica Ground Operations Specialist
hace 7 meses
Heredia, Costa Rica Ventura TRAVEL A tiempo completoJoin us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! As the Operations team, our mission is to ensure smooth operations by providing outstanding quality of service and delivering prompt and accurate answer to stakeholders. As our Costa Rica Ground Operations Specialist, you will be responsible for...
-
Senior Associate Deal Operations Specialist
hace 6 meses
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Jr Ar Review Specialist
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually. The AR Review Agent will be working to ensure that...