Account Specialist

hace 5 meses

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Sales & Business Development

Schedule: Full Time

Shift: Day Shift

**Company Description**:

- Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

The Account Specialist role is a hybrid role focused on sales, account management, and service. You will be working in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be the client liaison partnering with various internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.
- Research and resolve inbound client inquiries.
- Enhance existing client relationships by focusing on service needs, research, and special projects.
- Provide product training to clients to ensure effective utilization of Experian services.
- Identify renewal and upsell opportunities.
- Monitor and understand client usage behaviors to identify and address emerging trends.
- Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

**Qualifications**:

- 2+ years of previous customer facing and sales experience.
- High school Diploma required.
- Excellent interpersonal and professional communication skills, both verbal and written (English & Spanish).
- Must be a fast learner, curious, and possess the ability to learn new information about solutions and sales processes.
- Self-starter with drive to learn independently and in a structured environment.
- Comfortable operating within a teamed service and selling approach with energy and sense of ownership.
- Competitive nature and coachable.
- Good customer service and follow-up skills.
- Good attention to detail and strong organizational skills are critical.
- Good knowledge of consumer credit reporting marketplace and willingness to learn more is highly desired.

**Additional Information**:
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
- #LI-REMOTE #LI-SA1_

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

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