Technical Account Specialist Ll

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.
- Provide user account maintenance (add/delete/update) service for client
- Serves as project coordinator for program scheduling and fulfillment.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Support implementation and testing of automation and process improvements
- May participate and provide input to the design and testing phases of new projects.
- Serves as onboarding coordinator for sandbox client.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Provides troubleshooting for sandbox access and file transfer tool
- Client interaction will be based on standard web/phone troubleshooting with established troubleshooting guides.

**Qualifications**:

- Requires a Bachelor’s degree or equivalent experience.
- Years of experience: 2-3
- Good oral and written communication skills.
- Good organizational and project management skills.
- Strong customer service skills.
- Strong ability to work independently and in a team environment
- Strong analytical and problem solving skills.
- Good knowledge of computer systems, networks and cloud based technology
- Good understanding of systems capabilities, software platforms and processes.
- Good knowledge of PC office software tools.
- Basic troubleshooting skills
- Experience working with internal customers
- Basic understanding of the US banking, lending, and credit industries.
- Knowledge of consumer credit policies, procedures and regulations highly preferred
- Knowledge of Experian products and systems preferred
- Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience

**Additional Information**:
**This is a permanent home-based role in Costa Rica. No relocation available.**
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected