Empleos actuales relacionados con Program Manager, Escalation Management and Prevention - San Francisco, Heredia - Amazon

  • Program Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Program Manager Job DescriptionAs a Program Manager with Amazon Support Services Costa Rica Srl, you will be responsible for managing cross-functional projects and stakeholders to deliver business value. Your experience in project management, payroll operations, and human capital management will be essential in defining and executing against program...

  • Program Manager

    hace 3 días

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe're seeking a skilled Program Manager - Creative Services to join our team at Amazon Support Services Costa Rica SRL. In this role, you'll oversee the production process, determine project priorities, and manage multiple large-scale projects. Your experience in stakeholder management and process improvement will be invaluable in driving...

  • Program Management Specialist

    hace 2 meses

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Drive Operational Excellence as a Program Manager at ServiceNowWe are seeking a seasoned Program Manager to join our Operational Center of Excellence (COE) for Program Management. In this role, you will be responsible for developing, implementing, and continuously improving program management methodologies, processes, and best practices across our...

  • Senior Team Lead

    hace 4 horas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Defect Prevention Team ManagerAbout the Role:We are seeking a skilled Defect Prevention Team Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Defect Prevention & Reconciliation team, you will be responsible for leading and developing a team of direct reports to achieve outstanding results.Key Responsibilities:Lead...

  • Technical Escalation Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionAt IBM, we're looking for a talented professional to join our team as a Technical Escalation Manager. As a key member of our client relations team, you'll be responsible for providing exceptional support and guidance to our clients, ensuring their technical issues are resolved efficiently and effectively.Your Role and ResponsibilitiesAs a...

  • Program Manager

    hace 2 meses

    San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    About the Role:The Technology Risk Manager role is a key position within the project to ensure the successful delivery of a major program of work. This role will provide support to the Program Executive and senior management in identifying, assessing, managing, and reporting on program risks.Key Responsibilities:Develop and maintain accurate RAID logs for...

  • Program Manager

    hace 2 meses

    San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    About the Role:The Technology Risk Manager role is a key position within the project to ensure the successful delivery of a major program of work. This role will provide support to the Program Executive and senior management in the identification, assessment, management, and reporting of program risks.Key Responsibilities:Develop and maintain accurate RAID...

  • Senior Program Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Program Manager Job DescriptionAmazon Support Services Costa Rica Srl - B20 is seeking a highly skilled Program Manager to join our team. As a Program Manager, you will be responsible for the end-to-end delivery of programs, driving initiatives from inception to fruition, and successfully transitioning those services/transformations.Key...

  • Technical Program Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Program Manager to join our team at ServiceNow. As a key member of our Operational Center of Excellence (COE), you will be responsible for developing, implementing, and continuously improving program management methodologies, processes, and best practices across our organization.Key...

  • IT Program Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **Job Summary**:We are seeking an experienced IT Program Manager to lead our advanced IT projects. The ideal candidate will have a strong background in IT project management, with a focus on delivering complex projects on time, within budget, and in adherence with service level agreements.**Key Responsibilities**:- Develop and implement project management...

  • Senior Technical Program Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job Title: Senior Technical Program ManagerWe are seeking a highly skilled Senior Technical Program Manager to join our Global Cloud Services team at ServiceNow. As a key member of our team, you will be responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences.Key...

  • Technical Program Manager

    hace 19 horas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionThe Global Cloud Services team at ServiceNow is seeking a highly skilled Technical Program Manager to join our team. As a Technical Program Manager, you will be responsible for driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions.Main Responsibilities:Collaborate...

  • Senior Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Jll A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Manager to join our team at JLL. As a Senior Manager, you will be responsible for leading large-scale program delivery, ensuring seamless transitions, and driving business growth.Key ResponsibilitiesTransition Execution: Manage end-to-end execution of large deals across geographies, ensuring timely and...

  • It Program Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Job Summary: We are seeking a highly skilled It Program Manager to lead our IT project work efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements.Key Responsibilities:Develop and execute project management plans that incorporate time, cost, scope, quality, communications, risk, human resources,...

  • Risk Management Specialist

    hace 4 horas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    We are seeking an experienced Fraud, Abuse and Waste (FAW) prevention and detection Risk Manager to conduct fraud detection/prevention product development, create FAW detection modeling, and perform risk assessment activities across Amazon's Worldwide employee and contractor base. This role requires building relationships with senior leaders and influencing...

  • Program Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    En Workday, creamos experiencias de trabajo innovadoras y emocionantes. Buscamos a un Program Manager apasionado y motivado que se una a nuestro equipo de soporte global. Si eres alguien que cree en la importancia de la colaboración y la comunicación efectiva, este es el rol perfecto para ti.Responsabilidades:Liderar el equipo de soporte global y colaborar...

  • Technical Program Manager

    hace 19 horas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleWe are seeking a highly experienced Technical Program Manager to lead large-scale engineering programs at ServiceNow. As a key member of our Release Program Management team, you will be responsible for driving the successful execution and delivery of company-wide programs and processes.Key ResponsibilitiesCreate frameworks, coordinate, and...

  • Facilities and Environmental Sustainability Program Coordinator

    hace 7 días

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Job Title: Facilities and Environmental Sustainability Program ManagerBritish American Tobacco is seeking a highly skilled and motivated Facilities and Environmental Sustainability Program Manager to join our team in Heredia, Costa Rica.Job SummaryThis is an exciting opportunity to lead the planning, execution, and oversight of all facilities-related...

  • Staff Technical Program Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionAs a Staff Technical Program Manager at ServiceNow, you will play a critical role in delivering world-class products and applications to our customers. You will work closely with the Customer and Industry Workflow product teams to ensure that new products and underlying technologies are delivered on time and meet the high standards of quality...

  • Global Travel Program Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Bcd Travel Services B.V. A tiempo completo

    About BCD Travel Services B.V.We are seeking a highly skilled Global Travel Program Manager to join our team in Costa Rica. As a key member of our team, you will be responsible for managing all aspects of assigned client portfolio account(s), including client retention, contract negotiation, implementation, and business consolidation.Key...

Program Manager, Escalation Management and Prevention

hace 4 meses

San Francisco, Heredia, Costa Rica Amazon A tiempo completo

At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Escalation Management & Prevention (EMP) team works with sellers, brands, vendors, and customers to identify and prevent infringement of intellectual property (e. g. copyright, trademark, counterfeit) and other abuse in our product catalog.

Key job responsibilities

We are looking for a Program Manager to join the EMP Strategy team supporting EMP's operations strategy and product development. The Program Manager within EMP is part data analyst, part process reformer, and part communications specialist. Because of the wide scope of programs the EMP team covers, the PM often needs to communicate in a cross-functional group, across the EMP business and beyond. The PM will work with EMP Risk Managers, EMP Leadership teams, data analysts, partner program owners, and tech teams to drive process optimization initiatives that improve EMP's workflow.

A day in the life

In this role you will:

· Define operational strategies for intricate business and program needs, incorporating inputs and driving alignment across multiple organizations

· Manage the delivery of complex initiatives across various teams, components of which include data analysis, operationalizing and scaling new processes, and catalog classification

· Develop and maintain metrics and reporting to monitor risks, program health, and initiative progress

· Conduct risk assessments of existing controls and recommend solutions to address identified risks such as developing region-specific abuse prevention processes, tools, and policies

· Track, measure and report on key metrics to demonstrate the impact of the program and to constantly iterate and improve on that impact.

· Analyze findings and develop mechanisms to proactively address systemic issues.

· Work with product, analytics, and development partners to design new and innovative ways to drive the program forward.

· Keep stakeholders and leadership updated on efforts and progress through regular written communications and in-person meetings

Basic Qualifications

  • Bachelor's degree
  • 3+ years of program or project management experience
  • Experience defining and executing program requirements
  • Experience in defining and implementing process improvement initiatives using data and metrics
  • Experience implementing repeatable processes and driving automation or standardization
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Demonstrated business judgment as well as ability to think creatively, analyze quantitatively, problem-solve, scope technical requirements and prioritize

Preferred Qualifications

  • 5+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
  • Experience in driving end to end delivery, and communicating results to senior leadership
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience of Six Sigma/ Lean analytical techniques