Technical Program Manager
hace 2 semanas
The Global Cloud Services team at ServiceNow is seeking a highly skilled Technical Program Manager to join our team. As a Technical Program Manager, you will be responsible for driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions.
Main Responsibilities:
- Collaborate closely with our Cloud Capacity Engineering leadership and team members to develop and execute a robust program and/or portfolio that meets the accelerated customer demands driven by AI in this new age of scale and complexity.
- Develop comprehensive capacity plans to meet the needs of our customers, partnering with teams across all delivery verticals to include Space/Power, Networking, HW Development, Rack Delivery, and Service Turn-Up.
- Operate autonomously to identify and address organizational challenges, driving change within the team and partner organizations by creating detailed plans & roadmaps, engaging with executive stakeholders, implementing solutions, and monitoring effectiveness.
- Contribute to the enhancement of the program management function by sharing successful practices, frameworks, tools, and lessons learned with the team.
- Be a leader in transparent and effective communication of program/portfolio status to key stakeholders, influencing decision-making and driving alignment across cross-functional teams involved in data center and infrastructure projects.
Qualifications:
- 6+ years of project/program management experience in mid/large size companies, ideally in a team-based role working with cloud infrastructure operations teams (Capacity and Datacenter Operations, Hardware Development, Operational Excellence, etc.).
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
Nice to Have:
- Proficient in project management software, utilizing specialized software to efficiently organize, track metrics, and report on the progress, ensuring transparency and accountability throughout the project lifecycle.
- Preferred certifications: Possesses certifications such as Six Sigma, PMP, Agile, and/or SAFE, which are highly relevant to managing projects.
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