Technical Consultant

hace 1 mes

San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Company Description

At ServiceNow, our technology powers the global workforce, and our team makes it happen. We operate with speed and lead the way in innovation for our clients and communities. By joining ServiceNow, you become part of a dynamic team of change agents with a relentless drive for creativity. We understand that your peak performance occurs when you lead a fulfilling life and share your distinct skills, so we strive to support that. Together, we dare to dream big, empowering each other to turn our individual and collective aspirations into reality. The future belongs to us, and it all starts with you.

With over 7,700 clients, we cater to nearly 85% of the Fortune 500 companies. We take pride in being recognized as one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

Discover more about Life at Now on our blog, where our employees share their ServiceNow experiences.

If you are uncertain whether you meet all the job requirements but are enthusiastic about the opportunity, we highly encourage you to submit your application. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued and respected. We welcome candidates from diverse backgrounds and unconventional paths, as we believe that skills and experience are transferable, and ambitious individuals make exceptional candidates.

Job Description

What you will be doing in this role:

Join a cutting-edge team that we are establishing in Costa Rica. As a Technology Consultant at ServiceNow Impact, our latest product, you will play a crucial role. ServiceNow Impact tailors the digital transformation journey for customers on the Now Platform, expediting their time-to-value.

As a part of the worldwide customer success team, you will aid clients in unlocking business value and expediting the adoption of the ServiceNow solutions they have procured by providing our technical accelerators.

You will be the go-to expert on ServiceNow, leveraging best practices, innovations, and capabilities to assist clients in reaching their objectives. At ServiceNow, we set high expectations, challenging you to continually excel.

The ideal candidate possesses extensive experience in ServiceNow development and is eager to assist our client base in enhancing their digital transformation capabilities.

  • Present and provide one or more offerings from our range of technical accelerators to complex, large corporate clients remotely
  • Create all technology-related deliverables for clients and internal purposes
  • Identify and promote process enhancements, lead best practices development, and mentor junior team members
  • Drive the development of new offerings for our technical accelerator catalog
  • Address customer requests in Impact, including scoping effort levels, fulfilling business needs, and resolving customer issues
  • Showcase the product, customized to meet customer requirements
  • Understand the business and technical challenges addressed by the Customer Success Program, tailoring products and services to meet evolving needs (e.g., security, upgrades)
  • Establish and maintain strong partnerships with other teams
  • Enhance our implementation methodology and service offerings continuously based on client feedback
  • Offer guidance to team members and review their development work
Qualifications

To excel in this role, you should have:

  • Demonstrated experience in leading the development and implementation of ServiceNow solutions in client settings, both technically and operationally
  • Familiarity with technical elements such as LDAP, SAML/SSO, and integrations utilizing these technologies
  • Preferably, expertise in AI/ML technology and experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
  • Proficiency in Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working within a SaaS framework
  • Experience working in Agile environments
  • Strong written and verbal communication skills, with the ability to explain technical solutions to complex problems clearly
  • Outstanding interpersonal skills, a customer-centric approach, and experience collaborating with cross-functional teams and various stakeholders at different levels.
    • (Proficiency in Portuguese is advantageous).
  • Possession of ServiceNow certifications and willingness to acquire and maintain additional certifications
  • A dedication to delighting customers, ensuring that actions contribute measurably to their benefit and lead to successful customer stories
  • Enjoys team accomplishments and thrives in a collaborative setting
  • A commitment to contributing to our exceptional workplace, where every individual can excel and feel a strong sense of belonging
  • A proactive attitude, eager to seek assistance when facing challenges
Additional Information

ServiceNow is an equal opportunity employer. We embrace diversity and inclusion in our workforce, welcoming applications from individuals of all backgrounds. We base our employment decisions on merit, qualifications, and business needs.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment. Visit our website to learn more about our work personas: flexible, remote, and in-office.

If you need assistance or alternative methods to complete the application process, please reach out to us.

For roles requiring access to sensitive data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain approval from the U.S. Government for specific individuals. Any job offer is subject to the necessary approvals.

Please be aware of fraudulent job postings and scams. To protect yourself, familiarize yourself with warning signs and prevention tips. All genuine ServiceNow job listings are available on our Careers page.

Fortune Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, or endorse the products or services of, ServiceNow.

  • Senior Technical Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology enables global progress through the collaborative efforts of our diverse team. We strive to stay ahead of the curve, creating unique solutions for our clients and communities. Joining ServiceNow means becoming part of an innovative group of individuals who are driven by creativity and a passion for excellence....

  • Senior Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology enables global progress through the collaborative efforts of our diverse team. We strive to stay ahead of the curve, creating unique solutions for our clients and communities. Joining ServiceNow means becoming part of an innovative group of individuals who are driven by creativity and a passion for excellence....

  • Senior Technical Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology enables global progress through the collaborative efforts of our diverse team. We strive to stay ahead of the curve, creating unique solutions for our clients and communities. Joining ServiceNow means becoming part of an innovative group of individuals who are driven by creativity and a passion for excellence....

  • Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Technical Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, we use technology to make life easier for everyone, while our amazing team makes everything possible. We work quickly because no one likes to wait, and we come up with new ideas that set us apart from the rest, all for the benefit of our clients and communities. When you join ServiceNow, you become part of a team of...

  • Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, we use technology to make life easier for everyone, while our amazing team makes everything possible. We work quickly because no one likes to wait, and we come up with new ideas that set us apart from the rest, all for the benefit of our clients and communities. When you join ServiceNow, you become part of a team of...

  • Technical Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, we use technology to make life easier for everyone, while our amazing team makes everything possible. We work quickly because no one likes to wait, and we come up with new ideas that set us apart from the rest, all for the benefit of our clients and communities. When you join ServiceNow, you become part of a team of...

  • Technical Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology drives the world forward, and our team makes it happen. We move quickly because time waits for no one, and we come up with innovative solutions that set us apart from the rest for our clients and communities. By becoming part of the ServiceNow family, you join a group of ambitious individuals who are always curious and strive...

  • Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology drives the world forward, and our team makes it happen. We move quickly because time waits for no one, and we come up with innovative solutions that set us apart from the rest for our clients and communities. By becoming part of the ServiceNow family, you join a group of ambitious individuals who are always curious and strive...

  • Technical Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology drives the world forward, and our team makes it happen. We move quickly because time waits for no one, and we come up with innovative solutions that set us apart from the rest for our clients and communities. By becoming part of the ServiceNow family, you join a group of ambitious individuals who are always curious and strive...

  • Hpe Aruba Networking Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces.We are looking a Senior Technical Support Engineer who will be responsible for helping...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces.In a typical day as a HPE Aruba Networking Technical Solutions Consultant you would...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces.In a typical day as a HPE Aruba Networking Technical Solutions...

  • Associate Salesforce Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Inardua A tiempo completo

    About The RoleAs an Associate Salesforce Consultant you'll be developing the skills needed to Define, Design, Build and Deploy solutions built on the Salesforce platform. Salesforce is the worlds #1 CRM platform and is used by over 100,000 organisations worldwide.The role of a Salesforce Consultant can be broad, combining both technical and functional...

  • Data Conversion Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Workday Costa Rica S.R.L. A tiempo completo

    About the RoleThe Technical Consultant collaborates closely with the client's project team to design, develop, and implement various technical solutions. These include integrations between Workday and other systems, data migration, as well as reporting and analytic solutions. The Technical Consultant possesses expertise in design principles, data modeling,...

  • Sr. Consultant,

    hace 2 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    Sr. ConsultantThe Elevator Pitch: Why will you enjoy this new opportunity?The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you're connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware...

  • Sr. Technical Consultant, Customer Workflow

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Sr. Customer Experience Technical Consultant

    hace 4 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr. Technical Consultant, Customer Workflow

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Lead Consultant Networking

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Cloud Software Group/Citrix Performance Continuity Services (PCS) supports, manages, reports, and monitors our customer's Cloud Software Group (CSG)/Citrix production environment(s), leveraging our experience, technical knowledge, and ITIL expertise. Our team is responsible for providing reactive, proactive, and preventative services, serving as trusted...