Technical Consultant

hace 2 semanas

San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Company Description

At ServiceNow, we use technology to make life easier for everyone, while our amazing team makes everything possible. We work quickly because no one likes to wait, and we come up with new ideas that set us apart from the rest, all for the benefit of our clients and communities. When you join ServiceNow, you become part of a team of innovators who are always curious and creative. We know that you do your best work when you're living your best life and sharing your unique skills, so we make sure that happens. We dream big together, supporting each other to make our dreams a reality. The future is ours, and it starts with you.

With over 7,700 clients, we serve nearly 85% of the Fortune 500 companies. We're proud to be recognized as one of the Best Companies to Work For and World's Most Admired Companies™.

Check out more about Life at Now on our blog and hear from our team about their experiences at ServiceNow.

If you're excited about a role but not sure if you meet all the requirements, we still encourage you to apply. At ServiceNow, we believe in creating an inclusive environment where everyone's voice is heard, valued, and respected. We welcome candidates from diverse backgrounds and unconventional paths who bring unique skills to the table. We think that skills and experiences can be transferred, and those with big dreams make great candidates.

Job Description

What you will be doing in this role:

Join our new team in Costa Rica as a key member. The position of Technology Consultant – (AI Specialist) is part of ServiceNow Impact, our latest product. ServiceNow Impact personalizes the digital transformation journey for customers on the Now Platform and speeds up the time-to-value for our clients.

As part of the worldwide customer success team, you will assist clients in unlocking business value and speeding up the adoption of ServiceNow products they have purchased by leveraging our technical accelerators.

You will serve as the ServiceNow expert, providing clients with best practices, innovations, and capabilities to help them reach their objectives. Working at ServiceNow means setting high standards for yourself and striving for continual improvement.

The ideal candidate is someone with extensive experience in ServiceNow development who is eager to assist our client base in their digital transformation efforts.

  • Present and demonstrate one or more solutions from our technical accelerators to large enterprise clients remotely
  • Create all technology-related deliverables for clients and internally
  • Identify and implement process enhancements, lead best practices development, and mentor junior team members
  • Contribute to the development of new solutions for our technical accelerator toolbox
  • Handle customer requests in Impact, including scoping effort levels, meeting business needs, and resolving escalations efficiently
  • Showcase the product, customized to fit customer requirements
  • Understand the technical and business challenges addressed by the Customer Success Program's evolving products and business requirements (security, upgrades, etc.)
  • Establish and maintain strong relationships with other teams
  • Enhance our implementation methodology and service offerings continuously based on client feedback
  • Guide team members and review their development work
Qualifications

To succeed in this role, you need to have:

  • Demonstrated experience in leading the development and implementation of ServiceNow solutions in client settings
  • Understanding of technical components like LDAP, SAML/SSO, and related integrations
  • Preferably, familiarity with AI/ML technology and experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS setting
  • Background in Agile methodologies
  • Strong communication skills, both written and verbal, with the ability to explain complex technical solutions clearly
  • Excellent interpersonal skills, customer-focused mindset, and experience collaborating with diverse teams and stakeholders at various levels.
    • (Proficiency in Portuguese is a bonus).
  • ServiceNow certifications and willingness to acquire and maintain additional ones
  • Dedication to delighting customers, ensuring that actions contribute to tangible value and creating success stories
  • Enjoy working collaboratively in a team environment and striving for collective victories
  • Desire to contribute to a positive work environment where everyone can excel and feel a strong sense of belonging
  • Have a proactive and eager-to-learn attitude; seek assistance when facing challenges
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will be considered for employment regardless of race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected status.

At ServiceNow, we value flexibility and trust in our modern work environment. Learn more about our varied work styles: flexible, remote, and office-based.

If you need assistance or an alternative method to apply for a job, please contact us for support.

For roles requiring access to sensitive technical data subject to export control regulations, ServiceNow may need to obtain approval from the U.S. Government for certain individuals. Employment is subject to obtaining any necessary export licenses or approvals.

Please be aware of fraudulent job postings/scams. Learn how to identify and protect yourself from these scams. Authentic ServiceNow job postings are only available through the official ServiceNow Careers website.

From Fortune Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, nor do they endorse the products or services of ServiceNow.

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