Lead Consultant Networking

hace 2 semanas

San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

Cloud Software Group/Citrix Performance Continuity Services (PCS) supports, manages, reports, and monitors our customer's Cloud Software Group (CSG)/Citrix production environment(s), leveraging our experience, technical knowledge, and ITIL expertise.

Our team is responsible for providing reactive, proactive, and preventative services, serving as trusted advisors who understand our customer's environments and work as an extension of their IT Operations team.

In practice, PCS is primarily responsible for delivering the following operational services in our customer's CSG/Citrix production environment(s):


Incident management resolves incidents received from the customer (in alignment with SLAs) and/or that were created to address alerts from the PCS monitoring system.

Change management attends weekly customer change review board meetings, writes/submits change tickets, and performs changes during customer change windows (typically after-hours).

Problem management analyzes the customer's incident history to determine if any
trends/patterns represent an underlying problem, and if so, work with the customer to initiate an effort to address it.
Event management investigates alerts received from the PCS monitoring system and
determines proper actions to address these alerts.
Request fulfillment fulfills CSG/Citrix-related service requests received from the customer.
Environment management functions include managing/administering's CSG/Citrix/NetScaler
technologies and components within the production environment, updating CSG/Citrix/NetScaler
Reports deliver weekly, monthly, and quarterly reports containing key ticketing system
metrics and other information relevant to decision-making.

Job Description:

Within PCS, the Lead Technical Consultant is responsible for performing the following tasks to support PCS clients:
Troubleshooting, resolving, and closing all critical and high-severity (P1/P2) incidents and all incidents escalated from the Service Desk.
Performing regular and emergency changes as defined by the client.
Fulfilling service requests that can be implemented via a standard change.
Maintaining accurate and timely ticketing system data (e.g. detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).

Configuring and managing the monitoring solution for CSG/CSG/Citrix/NetScaler and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.

Analyzing monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.
The success of the Technical Consultant will be measured by the individual's ability to
perform the above-mentioned tasks efficiently, and act professionally that elicits a high
customer Net Promotor Score (NPS), and act as a CSG/CSG/Citrix/NetScaler technical authority.

Responsibilities:

Troubleshoot complex technical issues in a CSG/Citrix environment.

Possess strong written and verbal communication skills.
Obtain ITIL and CSG/Citrix technical certifications within the first 6-12 months in this role.

Possess an excellent technical understanding of CSG/Citrix/NetScaler technologies and how to support and manage in various settings, ranging from basic to complex.

Assist junior teammates with learning key technical concepts around desktop and server virtualization, cloud computing, and network/systems architectures.
Demonstrate excellent problem-solving skills and assist teammates with solving complex technical issues.
Maintain a calm, poised, and professional demeanor while working in potentially stressful situations with customer IT staff and/or users.

Possess the soft skills to be able to defuse a tense/sensitive situation while still being able to act firmly if/when necessary.

Possess time management skills and the ability to multi-task in support of multiple clients.

Demonstrate the desire and ability to continue learning new concepts and remain up to date on the most recent technologies, particularly CSG/Citrix technologies.

Install, configure, and maintain the CSG/Citrix/NetScaler monitoring solution for customer
environments.
Provide regular and efficient updates on tasks and activities to the direct manager.
Willingness to work the night shift and during weekends.

Required Experience/Skills
Must be willing to work daily on-site in a CSG office
Must have demonstrated strong academic achievement and good communication skills.
Must be flexible and dependable and act with accountability/ownership.
Demonstrated ability to learn quickly.
Excellent problem-solving ability with complex technical challenges.
Act with a positive customer service attitude.
Ability to work effectively in a small
- to medium-sized team environment.
Desire and ability to provide mentoring/coaching to junior teammates.

Nice-to-Haves
Demonstrated technical fluency and/or expertise in a range of technical areas, including:

  • Good knowledge of Load Balancer

  • Hpe Aruba Networking Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces.We are looking a Senior Technical Support Engineer who will be responsible for helping...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces.In a typical day as a HPE Aruba Networking Technical Solutions Consultant you would...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces.In a typical day as a HPE Aruba Networking Technical Solutions...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models...

  • SAP Functional Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    SAP Functional ConsultantHeredia, Costa RicaSGF Global is looking for a SAP Functional Consultant, for IT enterprise in Heredia, Costa Rica.Position OverviewOur SAP Implementation FICO Functional Consultant will lead others through the implementation of SAP.Duties include but may not be limited to: Ability to lead business workshops for blueprinting...

  • SAP Mm Functional Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    SAP MM Functional Consultant (Hybrid)Heredia, Costa RicaSGF Global is looking for a SAP MM Functional Consultant, for IT enterprise in Heredia, Costa Rica.Requirements: 5+ of Overall experience in SAP MM/WM/eWM Implementations / Rollouts Yrs. of experience with S/4 HANA MM/WM/eWM Implementations / Rollout experience. SAP S/4 HANA data migration expertise in...

  • SAP Fico Functional Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    SAP FICO Functional Consultant (Hybrid)Heredia, Costa RicaSGF Global is looking for a SAP FICO Functional Consultant, for IT enterprise in Heredia, Costa Rica.Requirements: 5+ of Overall experience in SAP Finance Implementations / Rollouts Yrs. of experience with S/4 HANA Implementations / Rollout experience SAP S/4 HANA Data Migration expertise in SAP...

  • SAP SD Functional Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    SAP SD Functional Consultant (Hybrid)Heredia, Costa RicaSGF Global is looking for a SAP SD Functional Consultant, for IT enterprise in Heredia, Costa Rica.Requirements: 8+ of Overall experience in SAP SD (Sales and Distribution processes) Implementations / Rollouts Yrs. of experience with S/4 HANA Implementations / Rollout experience SAP S/4 HANA data...

  • Sr. Consultant,

    hace 2 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    Sr. ConsultantThe Elevator Pitch: Why will you enjoy this new opportunity?The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you're connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware...

  • SAP Mm/ewm Functional Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    SAP MM/EWM Functional Consultant (Hybrid)Heredia, Costa RicaSGF Global is looking for a SAP MM/EWM Functional Consultant, for IT enterprise in Heredia, Costa Rica.Requirements: 8+ of overall experience in SAP MM/WM/EWM implementations / Rollouts 23+ Yrs. of experience with S/4 HANA MM/WM/EWM Implementations / Rollout experience SAP S/4 HANA data migration...

  • SAP Sd/bp Functional Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    SAP SD/BP Functional Consultant (Hybrid)Heredia, Costa RicaSGF Global is looking for a SAP SD/BP Functional Consultant, for IT enterprise in Heredia, Costa Rica.Requirements: 8+ of Overall experience in SAP SD (Sales and Distribution processes) Implementations / Rollouts 3+ Yrs. of experience with S/4 HANA Implementations / Rollout experience SAP S/4 HANA...

  • Integration Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior Technical Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology enables global progress through the collaborative efforts of our diverse team. We strive to stay ahead of the curve, creating unique solutions for our clients and communities. Joining ServiceNow means becoming part of an innovative group of individuals who are driven by creativity and a passion for excellence....

  • Senior Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology enables global progress through the collaborative efforts of our diverse team. We strive to stay ahead of the curve, creating unique solutions for our clients and communities. Joining ServiceNow means becoming part of an innovative group of individuals who are driven by creativity and a passion for excellence....

  • Senior Technical Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology enables global progress through the collaborative efforts of our diverse team. We strive to stay ahead of the curve, creating unique solutions for our clients and communities. Joining ServiceNow means becoming part of an innovative group of individuals who are driven by creativity and a passion for excellence....

  • Hacker - Vulnerability Management Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology powers the global workforce, and our team makes it happen. We operate with speed and lead the way in innovation for our clients and communities. By joining ServiceNow, you become part of a dynamic team of change agents with a relentless drive for creativity. We understand that your peak performance occurs when...

  • Technical Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology powers the global workforce, and our team makes it happen. We operate with speed and lead the way in innovation for our clients and communities. By joining ServiceNow, you become part of a dynamic team of change agents with a relentless drive for creativity. We understand that your peak performance occurs when...

  • Technical Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology powers the global workforce, and our team makes it happen. We operate with speed and lead the way in innovation for our clients and communities. By joining ServiceNow, you become part of a dynamic team of change agents with a relentless drive for creativity. We understand that your peak performance occurs when...

  • Workplace Services Lead

    hace 18 horas

    San Francisco, Heredia, Costa Rica CBRE A tiempo completo

    Workplace Services LeadJob ID170299Posted21-Jun-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestCustomer Service, Design, Project ManagementLocation(s)Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa RicaAbout The Role:As a CBRE Workplace Strategy Consultant, you will manage the delivery of small to medium-sized portfolio plans,...