Technical Consultant

hace 2 semanas

San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

At ServiceNow, our technology drives the world forward, and our team makes it happen. We move quickly because time waits for no one, and we come up with innovative solutions that set us apart from the rest for our clients and communities. By becoming part of the ServiceNow family, you join a group of ambitious individuals who are always curious and strive for innovation. We understand that your best work comes from living your best life and sharing your unique skills, so we go the extra mile to support that. Together, we aim high, supporting each other to achieve our personal and collective aspirations. The future belongs to us, and it all starts with you.

With over 7,700 customers, we cater to nearly 85% of the Fortune 500 companies. We take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

Explore more about Life at Now blog and listen to our team members share their experiences working at ServiceNow.

Not sure if you meet every requirement in a job description but highly enthusiastic about the role? We encourage you to still apply. At ServiceNow, we are dedicated to cultivating an inclusive environment where every voice is valued, heard, and respected. We welcome all candidates, including those from diverse backgrounds who may have taken a different path that is not traditionally linked to this position. We believe that skills and experience can be transferred, and the ambition to think big makes exceptional candidates.

What you will be doing in this position:

Play a vital role in a new team we are establishing in Costa Rica. The position of *Technology Consultant* is part of ServiceNow Impact, our latest product. ServiceNow Impact personalizes the digital transformation journey for customers on the Now Platform, speeding up the time it takes for customers to see value.

As a part of the global customer success team, you will assist customers in unlocking business value and hastening the adoption of the ServiceNow products they have acquired by providing our technical accelerators.

You will serve as the ServiceNow specialist and bring ServiceNow's best practices, innovations, and capabilities to assist customers in accomplishing their objectives. We have high standards, and a career at ServiceNow means continually pushing yourself to improve.

  • Present and deliver one or more services from our range of technical accelerators to complex, large enterprise clients remotely
  • Create all technology-related deliverables for clients and internal use
  • Recognize and drive enhancements in processes, lead the development of best practices, and mentor junior colleagues
  • Lead the creation of new services for our technical accelerator portfolio
  • Address customer inquiries in Impact including evaluating effort levels, meeting business needs, and resolving customer issues
  • Showcase the product, both standard and tailored to fit customer requirements
  • Understand the business and technical problems tackled by the Customer Success Program by adapting to evolving product needs and business requirements (security, upgrades, etc.)
  • Foster strong relationships with other teams
  • Enhance the implementation methodology and services based on client feedback
  • Mentor team members and review their development work

To excel in this role, you should have:

  • Demonstrated experience in leading the development and delivery of ServiceNow solutions in client settings, both technically and in business processes
  • Understanding of technical aspects like LDAP, SAML/SSO, and integrations utilizing these technologies
  • Preferably knowledge of AI/ML technology and familiarity with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
  • Proficiency in Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in an SaaS environment
  • Experience with Agile methodologies
  • Strong written and verbal communication skills, with the ability to clearly explain solutions to complex technical issues
  • Exceptional interpersonal skills, customer-focused mindset, and experience collaborating with various teams and stakeholders at different levels
  • Proficiency in Portuguese is a bonus
  • Holds ServiceNow certifications and is willing to pursue additional certifications as needed
  • Committed to impressing customers, ensuring actions add measurable value, and creating success stories
  • Enjoys team wins and thrives in a collaborative setting
  • Aims to contribute to a supportive work environment where everyone can be themselves and feel a strong sense of belonging
  • Possesses a determined and modest attitude, actively seeking assistance when facing challenges

ServiceNow is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, creed, religion, gender, sexual orientation, national origin, ancestry, age, disability, gender identity, marital status, veteran status, or any other protected category as required by law.

At ServiceNow, we value flexibility and trust in the modern working landscape. Discover our work personas: flexible, remote, and in-office when necessary.

If you need assistance to complete the application process or require an alternative method due to limitations in accessing the online application, please reach out to us for support.

For roles involving access to technical information subject to export controls, including Export Administration Regulations (EAR), ServiceNow may need to secure export licensing approval from the U.S. Government for certain individuals. All employment is subject to ServiceNow obtaining any necessary export licenses or approvals from the U.S. Government.

Kindly note that fraudulent job postings and scams are becoming more prevalent. Educate yourself on what to watch out for and safeguard against potential scams. Genuine ServiceNow job postings can be found exclusively on the ServiceNow Careers site.

Text copyright: Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, nor do they endorse the products or services of ServiceNow.


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