Claims and Assurance Account Assistant

hace 3 semanas


San José, San José, Costa Rica WTW A tiempo completo

Administrar la documentación correspondiente a los reclamos que remiten los clientes, mantener el control de ingreso y traslado o devolución de manera eficiente, minimizando el riesgo de extravío o pérdida de la documentación.

Así mismo se llega el control del pago de los reclamos para poder cerrarlos según corresponda.

El Rol:

Modalidad de trabajo Híbrido:
presencial y en teletrabajo.

  • Atender correos electrónicos cliente interno y externo en un plazo menor a 24 horas
  • Trasladar a digitación los trámites de indemnización a incluir al sistema ACS. (según proceso establecido)
  • Descargar y renombrar los trámites de indemnización de forma individual y guardar en la carpeta compartida correspondiente.
  • Gestionar correcciones, ajustes u otros ante la Compañía de Seguros
  • Generar y guardar en carpeta correspondiente la remesa para entrega de trámites a la Compañía de Seguros
  • Realizar las estadísticas mensuales (deberá ser traslado al Supervisor los primeros 5 días del mes siguiente).
  • Solicitar y brindar seguimiento a requisitos pendientes por parte del asegurado.
  • Realizar las cartas de devolución o declinación de cobertura a los asegurados.
  • Realizar estadísticas especiales de indemnizaciones.

Los Requerimientos

  • Orientación de Servicio al Cliente
  • Trabajo en Equipo
  • Comunicación
  • Bachiller
  • Paquete de Office
  • Empleador de Igualdad de Oportunidades_

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