HR Services Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

Responsibilities:

  • Maintain a polite, helpful, and professional manner always.
  • Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization.
  • Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where possible.
  • Serve as an escalation point of contact for global HR Service partners working to resolve portal navigation and HR/Payroll policies and procedure issues.
  • Field specialized inquiries within the Global, HR Services team based on service level agreement.
  • May seek guidance or transfer for more complex and/or confidential inquiries.
  • Assure information is complete, accurate and approved by leadership.
  • Perform intake, sort, track and distribute electronic documents that may be received, and other duties as assigned.
  • Identify common problems and escalate them to leadership, along with possible suggestions for improvement, where possible.
  • Obtain and share associate feedback with leadership to ensure services continually improve
  • Respect associate confidentiality always.
  • Assist with transactions and other responsibilities as assigned according to proper procedure, policy, and direction.
  • Participate in audits to uncover opportunities for training peer global HR Service partners and enhancing the knowledgebase.
  • Participate in audits in support of driving compliance and accountability
  • Assist leadership with establishing and improving upon defined HR procedures and processing methods to meet production and performance goals efficiently and accurately.
  • Assist with monitoring and evaluating HR transaction workflow.

Skills and Experience:

  • Education Level : bachellors degree in related field or advanced student
  • 6 months of experience in HR shared services English Level of a B2+
  • Computer skills and experience
  • Demonstrated verbal and written communication skills
  • Experience with case management tools such as Service Now and HR Systems as Workday

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