HR Connect Latam Specialist

hace 3 semanas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team.

The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.


Responsibilities:

  • Resolve employee concerns in a timely and positive manner as well as provide managers feedback, advice, coaching and realtime counsel in addressing employee and organizational issues and to enhance managerial/leadership effectiveness
  • Assist directors/managers in defining and following through with actions to support performance management and development for employees as well as create and maintain productive work environments
  • Partner with directors/managers to identify, assess, validate, and facilitate development opportunities for high potential talent
  • Identify and help close capability gaps, facilitate organizational change, and drive succession planning with the director/manager
  • Partner with staffing regarding recruiting, assessment, and selection of talent ensuring hiring goals and requirements are being met in a timely manner and ensure compensation programs and actions support the needs of the business
  • Facilitate organizational change as required by the business and partner with the site leadership team to develop and present quarterly business updates
  • Assist with the management of the yearend process to ensure consistency with the compensation philosophy and business imperatives are appropriately addressed

Qualifications:

  • Previous relevant experience preferred
  • Consistently demonstrates clear and concise written and verbal communication

Education:

  • Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

Constant monitoring of work volumes to achieve operational metric targets by managing and balance incoming workload with available staff.

Provide effective assistance in escalations and root cause analysis based on data analytics and ensure timely and comprehensive visibility of issues and incidents to management.


Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge to increase customer satisfaction and minimize any possible risks.


Required to solve complex inquiries by investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations, and working with other support pillars to fulfill the request.


Assure that all the information required to solve the different employee's inquires is available and up to date and provide the require trainings to the generalist.


Requirements:

  • Intermediate English level.
  • High school diploma required
  • MS Office (Excel, Power Point, Word, Outlook)
  • Analytical and problemsolving skills.
  • Consistently demonstrates clear written and verbal communication skills
  • Adaptable to change
  • Managing Diversity & Cross-Cultural Understanding
  • Conflict management
  • Negotiation
  • Ability to teach and mentor
  • Relationship building (or team building)
  • Critical Thinking
  • Time management
  • Delegation

Desirable:

  • Portuguese
  • Customer service previous experience
-
Job Family Group:

Human Resources

-
Job Family:

HR Advisors & Generalist

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting

  • HR Connect LATAM

    hace 3 semanas

    San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    HR Connect team delivers lean and agile HR support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean, and South America), providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others. Use of multiple channels such as phone, Service...

  • HR Connect LATAM

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    HR Connect team delivers lean and agile HR support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean, and South America), providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others. Use of multiple channels such as phone, Service...

  • HR Connect LATAM

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    HR Connect team delivers lean and agile HR support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean, and South America), providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others. Use of multiple channels such as phone, Service...

  • HR Connect LATAM Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi. Responsibilities: Resolve employee concerns in a timely and...

  • HR Connect LATAM Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.Responsibilities: Resolve employee concerns in a timely and positive...

  • HR Connect LATAM Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.Responsibilities: Resolve employee concerns in a timely and positive...

  • HR Connect Latam

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Responsibilities:Constant monitoring of work volumes to achieve operational metric targets by managing and balance incoming workload with available staff. Provide effective assistance in escalations and root cause analysis based on data analytics and ensure timely and comprehensive visibility of issues and incidents to management.Work closely with management...

  • Latam HR Connect Specialist Senior

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Responsibilities:Provide customer solutions with seamless delivery of service and solve employee's inquiries by answering calls, cases, and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the...

  • HR Generalist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc. Additionally, the HR Connect NAM Inquiry Management...

  • HR Generalist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.Responsibilities: Resolve employee concerns in a timely and positive...

  • HR Operations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Human ResourcesSchedule: Full TimeCompany Description:Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and...

  • HR Specialist Senior

    hace 1 mes

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.Responsibilities: Provide efficient service to...

  • HR Specialist Senior

    hace 1 mes

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.Responsibilities: Provide efficient service to...

  • HR Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Spark A tiempo completo

    Operating Company: SparkLocation: La Aurora,Heredia,CRDate Posted: August 28, 2023Req Number: R5017398Primary Duties and Responsibilities: Prepares and updates employee contracts and documents Maintains job descriptions, and countryspecific standard work and documents Administers employee changes (i.e., promotions, transfers, salary increases, terminations)....

  • Sr People Connect Associate

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experiencefor Moody's employees within region. Reporting to the People Connect Manager, this role will work to meetall expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.The People Services & Solution Senior People...

  • HR Payroll Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The HR Payroll Specialist will be responsible for performing Payroll and Human Resource related duties for Costa Rica.This position may support the following functional areas: Payroll, benefits administration, New hire process, terminations, Employee Status changes, Policy implementation & monitoring, employment law compliance, company activities...

  • Senior People Connect Associate

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experiencefor Moody's employees within region. Reporting to the People Connect Manager, this role will work to meetall expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.The People Services & Solution Senior People...

  • People Connect Associate

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solutions [Region] Hub Associate provides seamless customer experience forMoody's employees within the [region]. The [Region] Hub Associate serves as the initial owner and resolutionprovider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager,this role will work to meet all expected service...

  • Senior HR Business Partner

    hace 3 semanas

    San Francisco, Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives.Discover the spirit of DHL EXPRESS and make your next career move todayCareer opportunities...

  • People Connect Associate

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.The Role / Summary:The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody's employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic employee...