Senior People Connect Associate

hace 2 semanas

San Francisco, Heredia, Costa Rica Moody's A tiempo completo
The People Services & Solution Senior People Connect Associate provides seamless customer experience

for Moody's employees within region. Reporting to the People Connect Manager, this role will work to meet

all expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.

The People Services & Solution Senior People Connect Associate will provide thoughtful and informative

responses to employees, while mentoring and collaborating with the operational team, supporting across all

HR lifecycle processes. In addition, Senior People Connect Associate will be responsible for the

administration and improvement of HR processes, with an emphasis on data entry, workflow monitoring and

approvals, document creation, and other HR transactions in Moody's systems.

Responsibilities:

  • Research and troubleshoot intricate employee cases of a varied scope, resolving or escalating as
needed to reach case resolution

  • Provide guidance and trainings to Associate Hub team members on basic inquires, tracking all
responses through ServiceNow, in a timely and thoughtful manner

  • Support priority cases for employees globally, when raised within time zone, collaborating and
identifying appropriate parties to notify, when applicable (act as an escalation point for complex

cases)

  • Process and maintain transaction completion, documenting in system, across the complete employee
lifecycle to support employees in region

  • Act as an inclusive, employee centric, and support champion team member that embodies and
reflects Moody's culture

  • Support operational work across the Moody's People Team to drive efficient and consistent process
procedures to resolve a variety of employee cases

  • Process, verify and maintain documentation relating to all aspects of the employee lifecycle
  • Administer HR processes and procedure with close attention to confidentiality, timeliness, privacy
and fairness

  • Raise issues and case questions with the Operations Manager, working to improve services against
service level agreements

  • Uphold Hub policies, procedures, and work instructions, including meeting operational standards and
maintaining employee satisfaction

  • Establish strong working relationships across operations global and regional teams to support
technology and HR processes

  • Adhere to all service level agreements and organizational effectiveness measurements
  • Perform other tasks as assigned by leadership team
  • Investigate the root cause of data or service quality issues.
  • Bachelor's degree or equivalent
  • 24 years of experience in HR or other related field, especially in a service center
  • Knowledge of [region] HR practices and regulatory guidelines
  • Experience within SuccessFactors and ServiceNow
  • Strong oral, written and interpersonal communication skills in English (English required)
  • Passion for data combing and analysis to build effective processes that delivers exceptional user
experience

  • Understanding of endtoend user experience within HR processes
  • Strong familiarity with data problemsolving and trend spotting with a humancentered mindset
  • Business driven teamoriented demeanor and ability to work within a Team
  • Ability to prioritize, work collaboratively, and thrive in a fastpaced environment adapting to new
technologies when needed

  • Sound judgement and discretion with sensitive information, escalating when appropriate
  • Effective listening and growth mindset to service a diverse employee population
  • Commitment to continual process improvement

Preferred:

  • Knowledge and proficiency on specific employee benefits within [region]
  • Bilingual capability (English and other language) preferred
  • Ability to promote and implement changes to current practices and processes
LI-Hybrid

LI-IM

The People Team's mission is to power Moody's growth with exceptional talent developed through impactful

insights, processes, and experiences in an inclusive community where people want to come and stay.

Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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