Css Frss Costa Rica Center Head

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo
The Finance Acctg Lead Group Mgr manages multiple teams of senior professionals through other senior managers.

The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles.

In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business.

Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise.

Excellent communication skills required in order to influence a wide range of audiences.

The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole.

Develops medium
- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region, job function, or global business.

Responsibilities:

  • Directs and controls strategy and execution of the company's activities within a major Infrastructure area.
  • Recommends objectives, policies, and plans for this area with the most senior executives of the company.
  • Partners with the revenue areas to improve efficiency, effectiveness, productivity and / or control.
  • Typically a key member of the company's management team who represents the company in dealings with clients and external bodies.
  • Through management team, manages all staff within the relevant Infrastructure area.

Qualifications:

  • 15+ years of relevant experience

Education:

  • Bachelor's/University degree, Master's degree preferred; managerial experience

CSS FRSS Costa Rica Center Head
Overview of the organization


As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests.

As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company.

Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineer client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units. Our diverse profile of products and services touches every Citi employee.

Finance & Risk Shared Services (FRSS) is an integral business partner of the Finance organization - Controllership, Treasury and Tax - and manages diverse processes ranging from accounting, reporting, complex analytical reviews and closing our financial books. Our strategic priorities of managing risk, delivering world-class performance, and growing talent enable us to always improve and stay agile in a changing world. FRSS also plays a vital role in driving Finance Transformation, including some of Citi's enterprise level programs. We strive to establish a metrics-driven culture that values innovation, automation, and end-to-end excellence.

Over 95% of the FRSS workforce is based in four strategic hubs:

Costa Rica, Manila, Mumbai, and Tampa, and we also have a presence in other parts of Europe and North America.


Finance & Risk Shared Services (FRSS) is a global organization of 2,800+ financial analysts supporting all of Citi Finance

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