Governance Control

The Governance Control will ensure the effective operation and compliance of the governance model for CSCs (Citi Solutions Center) across LATAM. This role will focus on making sure that the control strategies of the Governance and the operational model of the CSC is in place and in alignment with Citi corporate standards and regulatory requirements.

Responsibilities:

• Manages and analyzes risks associated with credit, country, portfolio and market in the given geography. Oversees credit exposures within the portfolio, including stress testing and early problem recognition.
• Engages and partners with key contacts regionally and/or globally to ensure successful implementation. Identifies potential mitigants of risk in particular situations or transactions.
• Anticipates client needs (internal) and proactively generates ideas to deliver innovative solutions and improve Citi's competitiveness. Ensures that escalated client issues are resolved with urgency.
• Builds a comprehensive understanding of the local market, key clients, local market conditions and the capabilities and practices of our competitors
• Creates and sustains a network of close partnerships with the business (relationship and product management) and other risk functions, particularly decision makers and influencers
• Builds partnerships across functions/regions; collaborates with others to identify problems, provide solutions, and reach agreements.. Influences decisions that have impact on company revenues and assets.
• Supervises and manages fiduciary, disclosure, legal/regulatory documentation as appropriate.
• Builds awareness around regulatory matters and/or highlighting potential regulatory issues.
• Manages control structure through effective use of the Manager's Control Assessment.
• Links and measures impact of compliance and regulatory changes to portfolio and processes.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience, diverse experience across the financial industry, functions and businesses.
• Diverse experience across the financial industry, functions and businesses
• Relevant work experience in Business Risk & Controls
• Outstanding analytical and quantitative capabilities are required.
• Demonstrated professional ethics and integrity in carrying out responsibilities to clients, business leaders, peers, and franchise contacts
• Proficiency with MS Office (MS Access, MS Excel, Power Point)
• Experience working in a global and matrix environment with multiple stakeholders preferred
• Highly motivated, team oriented, and organized. Excellent communication skills. Able to understand statistical methodologies to assess and measure risk. Able to understand and articulate internal and external data and analysis from a practical perspective. Firm knowledge and understanding of credit criteria, policies and procedures, risk and financial analysis, credit control and the application thereof. Familiar with Key Risk Indicators that are relevant to the areas covered; understands how they are collected. Proficient in stress testing impact of risk on portfolio value and capital required to support the business. Report writing skills together with business analysis. Proficient analytical skills that are applicable across different industries, products and customer classes Sound understanding of all existing and/or potential industry sectors where there are/could be lending exposures and display principles of good lending. Attention to details, technical expertise. Thorough knowledge of industry, products and services, tools and associated risks Good understanding of the industry, direct competitors' products and services, is Comfort navigating complex, highly-matrixed organizations. Good Execution skills.

Education:

• Bachelor's/University degree, Master's degree preferred

Competencies

• Fluent English (essential)
• Financial services experience preferred.
• Strong experience managing business operations.
• Highly developed communication, interpersonal, influencing, and organizational skills.
• Ability to work in a fast-paced environment and adapt to changing deadlines and schedules.
• Strong customer service and relationship management skills with senior leaders, partners, peers

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Background

In a dynamic and regulatory-intensive environment, the role of the Governance Control Lead is pivotal in safeguarding the integrity and efficiency of the CSCs sites governance model in LATAM. This position is integral to our commitment to maintaining high standards of governance and compliance within our CSCs. The Governance Control will play a crucial role in embedding a culture of risk awareness and control, thereby contributing to the sustainable growth and operational excellence. This role will also involve close collaboration with various stakeholders, such as the CCO and the CR Site Head to guarantee compliance with the Country Governance Standard and the Legal Vehicle Controller to ensure that the legal vehicle (CBS) in Costa Rica operates seamlessly and in full compliance with all relevant legal and regulatory frameworks. This role will report directly to the LATAM Business Management Lead

Key Responsibilities:

Governance

• Ensure compliance with the Country Governance Standard throughout the implementation of the following documents: Country Governance Agreement (Site Head to CCO), Rules of the Road (ongoing governance for BUs) and Citi Solution Center Governance Forums (CSC meetings).
• Guarantee that the LATAM CSCs have an adequate CSC Governance model to ensure appropriate oversight and consistency across the cluster.
• Monitors the status of Risk & Control topics from the Costa Rica Business / Functional Units to inform the CSC Site Head and CCO about potential issues that might impact the franchise.
• Main point of contact with local or regional stakeholders for the coordination of R&C topics in the CSC (CBS).
• Manage meetings with CSC LATAM R&C Coordinators to ensure alignment on topics related to Risk & Control
• Lead the Quarterly Risk & Control Meeting and consolidate metrics and elaborate the dashboard.
• Coordinate the Onboarding process of new Business Units in Costa Rica CSC to ensure its proper implementation and integration into the CBS Legal Vehicle and provide guidance to the sponsor of new Business Unit in creating the new requirement.
• Provides support to the Costa Rica CBS (Citi Business Service) Legal Vehicle (LV) Controllership to identify, measure, monitor, control, and report risk. Also, works with the LV team to understand the root cause of issues and prepare action plan for any non-compliance that may interfere with its operations and objectives.
• Analyze the results of the QRA (Quarterly Risk Assessment) and the ARA (Annual Risk Assessment) for the CBS AU (Assessment Unit).
• Coordinates the meeting to present the Costa Rica Residual Risk Rating to the AU Owner (CSC Site Head) and ensures timely closure of the QRA closing.
• Monitoring the proper management of Operational Risk Events for CBS (Costa Rica CSC) and conduct the annual review of the Operational Risk Events Standard Operating Procedure
• Support the Business with the registration of operational risk events in BRM (Business Requirement Management).
• Record Management Officer responsible for facilitating the preparation and management of CSC Governance Record Inventories.

Job Family Group:

Risk Management

Job Family:

Country Risk

Time Type:

Full time

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