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Managing Coach
hace 4 meses
- Bill Gosling Outsourcing is currently looking for a Managing Coach, Operations to add to our Team.
- As a Managing Coach, Operations you will:
- Be responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
- Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI's)
- Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
- Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
- Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
- Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
- Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Previous experience in a Team Leader position is required.
Previous experience in a leadership or managerial role is required.
- Why work with us?
- Performance Bonus and Annual merit increase
- Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)
- Casual Dress Code
- Free counseling sessions
- Pointtopoint transportation
- Asociacion solidarista
- Free parking for all employees
- Free coffee/tea all day long
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
- New site beautiful new office setting with a view
- Onsite games room with a rest & relaxation areaAbout us
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
- We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.
