Customer Solution Center Consultant Technical

hace 2 semanas

San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

_ Responsibilities:
_

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally. Add case resolution to KMS.
  • Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
  • Develop partnership with and assist the Sales Pursuit team.

_ Education and Experience Required:
_

  • Vocational: apprenticeship/certification completion. May be technical or nontechnical. May include on
- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years.

Associate degree:
first attainable degree at the post-high school level.

Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.


  • 13 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.

_ Knowledge and Skills:
_

  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. Esupport experience and knowledge.
  • Understand the customer to be an advocated for the customer.

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