![Exodus](https://media.trabajo.org/img/noimg.jpg)
Sales Support Specialist
hace 2 semanas
Leading the way when it comes to providing outstanding travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures, and more.
The UK Adventure division constitutes the Exodus Travels, Sawadee, and Headwater brands, and offers a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia.
What you will be doing:
- Distribute and process online bookings in the reservation system
- Distribute bookings made via the agent portal
- Manage absence through apps to support sales function e.g. Distributely
- Handle distribution of E-Leads to web sales consultants via Hubspot
- Run reservation confirmation failure queue
- Handle flight failure queue and ticketing deadlines
- Crosscheck that all overseas booking forms are actioned within SLAs
- Complete weekly and monthly reporting on sales consultant KPIs to support coaching from Team Leaders
- Complete monthly Customer Experience reporting, collating customer feedback, and review from various sources
- Live Chat Abandon Rate Reporting
- Liaise & establish relationships with Lead Generators including Responsible Travel and Guardian Holidays regarding any queries, reporting, and accounts
- Partnership & affiliate reporting and any additional reporting as the need arises by Team Leaders, the Head of UK Sales, and the Customer Director
What we are looking for:
- Strong travel background with a demonstrable passion and excitement for the adventure travel industry
- Excellent communicator who builds relationships quickly
- Friendly and professional manner
- A proactive & cando attitude toward a constantly evolving role within a fastpaced and dynamic department within the business
- Previous experience in a customerfacing role & confidence in presenting with customers directly where demand requires preferred
- Demands high standards of customer service and understands the importance of attention to detail
- Highreaching, keen to progress, and develop their career
- Experience in longhaul independent travel and good geographical knowledge
- Competence in looking after client requests and questions efficiently
- Ability to independently prioritize workload on a daytoday basis
- GDS (Amadeus or Galileo) experience would be preferable
- Sound knowledge of Excel is vital and good knowledge of Word and Hubspot beneficial
Working Hours:
- Office hours are 8.30 am pm Monday to Friday
- Flexible shifts within these hours
- Some weekend work on a rota basis may be necessary in the Peak Period (January
- March)
Working with us:
Join us and in return, you'll be rewarded with:
- Competitive salary
- Various employee discounts and offers
- Childcare vouchers & cycle to work scheme
- Contributory Pension scheme
- Career progression opportunities
- Travel opportunities
We believe people are happier and perform best when they are able to be their true selves, and that teams with varied strengths deliver better results.
We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
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