Sr Associate OTC

hace 4 semanas


San José, Costa Rica Smith+Nephew A tiempo completo

Sr Associate OTC (Coyol, Alajuela)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Senior Collections Analyst will be handling multiple and hard delinquent accounts (distributors and sensitive high dollar amount accounts). The handling of sensitive accounts requires of a high level of expertise, which demands of the utmost account knowledge and manage and effective, precise and concise way to express themselves written and verbal.

Senior Collectors are responsible of performing collection activities associated with various delinquent accounts, including reviewing delinquent accounts, determining probable reasons for account status, and contacting members to resolve the delinquencies. Responsible for monitoring and maintaining assigned accounts including customer calls, account adjustments, customer account reconciliations and disputes.

Work closely with sales, customer service, and other departments for overall customer satisfaction. Work with customer service and billing department to resolve any billing related disputes or issues such as but not limited to incorrect invoice amount, price discrepancies, payment terms dates, Invalid PO's, product questions, etc.

Collectors are to keep accurate and current notes on accounts, as well as documentation for any collections action taken.

Determine and recommend accounts for suspension and provide history and details.

Work closely with the Supervisor to determine accounts sent to collections agency; provide backup, as needed.

Continually evaluating process and looking for opportunities to improve & find efficiencies.

What will you be doing?

Perform related activities for debt recovery such as:

Placing phone calls

Negotiating on overdue balances

Taking payments over the phone (when applicable)

Sending invoice copies, SOAs, CMs, PODs, Packing Slips, Case Sheet, Checks copies, Order Summary

Statement of Account Reconciliation ( Unapplied cash, offsets, rebates)

Hold meetings with sales rep and/or customers

Submitting customer disputes, following up on resolution and providing answers to customer

Take inbound calls

Perform other related duties such as follow up on specific - targeted collection strategies, write off, refunds, order released related matters including prepayments, unapplied cash follow up, master data updates, handle sales reps request.

Perform administrative duties (Attend / Participate of Weekly huddles, Finance and GBS Town Halls - upon management request -, One on One Sessions and Team Meetings

What will you need to be successful?

Education: Bachelor Degree in Accounting, Finance, or Business or currently studying (desired). Experience: Minimum of 3 to 5 years experience in collections business to business (OTC) Fluent spoken and written in English. Physical Demands: Ability to work in an office environment and operate a computer for extended periods of time.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website ( Your Future: Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Employee Association, Parental LeaveFlexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship

  • San José, San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITYThe OTC Sr. Analyst, reports directly to the OTC Accounts Receivable Team Lead of Global Shared Services Center in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or- increase customer service, and build new capabilities. Responsibilities include the delivery of Best...


  • San José, Costa Rica Bacardi-Martini A tiempo completo

    Posted 11-Apr-2024 Job type Full time Country Costa Rica Location Escazu Lead recruiter Giulia Aglieri Rinella Function All Finance Reporting Line OTC Collections Supervisor On-site/Remote Hybrid Level of experience Individual Contributor/Support (Non - Managers) Contract type Permanent YOUR OPPORTUNITY Your Opportunity The Sr. Analyst Accounts Receivable,...

  • Sr. Associate, Compliance

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    1+ years of data-driven business operations processes experience High school or equivalent diploma Experience with Excel Speak, write, and read fluently in EnglishCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon...

  • Payroll Sr. Associate

    hace 2 semanas


    San José, Costa Rica Pfizer A tiempo completo

    The Sr. Associate - Payroll is responsible for the timely and accurate execution of all payroll activities and operations for assigned countries and payroll cycles/populations. This includes processing, validation, balancing, audit compliance, exceptions, repayments, off-cycle, post-payroll and annual processes. - Manage activities associated with regular...


  • San José, Costa Rica WNS Global Services A tiempo completo

    Company Description - WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Sr Manager OTC US

    hace 7 días


    San José, Costa Rica Smith+Nephew A tiempo completo

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you interested in making a global impact? About the role The position involves taking full ownership of all aspects of the U.S. Collections functions for S+N with the mandate to optimize Accounts Receivable health, customer satisfaction, and...

  • Sr. Associate

    hace 4 semanas


    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Sr. Associate, Workday Functional Testing role is a Global role that reports to the Director, Release and Workday Functional Testing under the Finance & GBS Colleague Solutions team. The role is accountable for planning and executing country-specific, regional and global Workday Functional testing efforts, assessing impacts of requirement...

  • Payroll Sr. Associate

    hace 3 semanas


    San José, Costa Rica Pfizer A tiempo completo

    **Job Description**: - Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater...

  • Payroll Sr. Associate

    hace 2 días


    San José, Costa Rica Pfizer A tiempo completo

    Job Description Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise...

  • Sr. Associate, Compliance

    hace 3 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    1+ years of data-driven business operations processes experience - High school or equivalent diploma - Experience with Excel - Speak, write, and read fluently in English Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what...

  • Payroll Sr. Associate

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Job DescriptionPfizer's Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into aconsolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activitiesthat can be standardized and scaled for greater enterprise synergies...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY This is an opportunity to join a team that innovates every day on technologies in support of scientific discovery, breakthrough products, and essential partnerships that help change patients’ lives. Our Culture Our Culture in Pfizer is hugely important to us. We recognize that people are the cornerstone of Pfizer’s success. We embrace...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory, and corporate policy requirements into solutions, services, and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust, and cost-effective compliant processes and services...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory and corporate policy requirements into solutions, services and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust and cost-effective compliant processes and services...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The People Insights Team is responsible for all aspects of Pfizer’s people analytics and insights to drive the best experience for Pfizer’s colleagues. The Sr. Associate, Data Analyst, People Insights plays a critical role in providing the best in class services, capabilities, data and insights that enable a great colleague experience. We...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThis is an opportunity to join a team that innovates every day on technologies in support of scientific discovery, breakthrough products, and essential partnerships that help change patients' lives.Our CultureOur Culture in Pfizer is hugely important to us. We recognize that people are the cornerstone of Pfizer's success. We embrace career...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Enterprise Platforms & Security (EP&S) team delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer’s enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to go, internally and externally, along with the appropriate access...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory, and corporate policy requirements into solutions, services, and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust, and cost-effective compliant processes and services...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory and corporate policy requirements into solutions, services and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust and cost-effective compliant processes and services...

  • Process Associate

    hace 3 semanas


    San José, Costa Rica GEP A tiempo completo

    Company Overview: GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000...