Senior Associate OTC

hace 1 mes


San José, Costa Rica Smith+Nephew A tiempo completo

Senior Associate OTC (Alajuela, Costa Rica)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. 

What will you be doing?

Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.

Coordinate customer’s queries with the relevant departments for dispute resolution

Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)

Allocate payments and reconcile customer accounts

Negotiate payment plans with customers

Own portfolio of low, medium and high complexity accounts

Contribute to accurate customer master data

Follow assigned collections strategy

Ensure contacts and customer responses are tracked in the system as specified in the SOP

Report current statistics and flag any potential bad debt risks to Credit Manager

Refer and escalate unresolved issues to Credit Manager for further action

Monitor and flag customers approaching or exceeding their credit limits

Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution

Ensure compliance with collections policies and procedures

Perform quality checks

Support Team Manager in running repots, training new joiners, updating operational documents (SOPs, manuals, work instructions)

Implement process improvements

Prepare updates on results on request

Lead daily meetings on request

Work with OTC tools: SAP, Getpaid

Support for peers and their issues with which they are unable to deal with (process issues or situations with customers)

Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

This position is a ( P1) level
 

What will you need to be successful?

Education: Bachelor Degree in Accounting, Finance, or Business or currently studying.

Experience:

At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset).

Sound overview of end to end OTC operational and financial controls, business processes and reporting.Proven record of process improvements.

Excel skills on intermediate level.

SAP experience.

GetPaid experience will be an asset.

Fluent spoken and written in English.

Competences:

Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment, effective at establishing productive relationships within the business.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website.

Other reasons why you will love it here

Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.

Work/Life Balance: Extra days off, birthday off, voluntary hours.

Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave,

Flexibility : Hybrid work model (for more professional roles), flexible schedules.

Training: Training program, unlimited learning.

Extra perks: employees association, and more…


  • Sr Associate OTC

    hace 1 mes


    San José, Costa Rica Smith+Nephew A tiempo completo

    Sr Associate OTC (Coyol, Alajuela) Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Senior Collections Analyst will be handling multiple and hard delinquent accounts (distributors and sensitive high dollar amount accounts). The handling of sensitive accounts requires of a high level of expertise,...


  • San José, Costa Rica DXC Technology A tiempo completo

    The focus of this role will be on SAP diverse modules, like OTC, PTP, RTR, EWM, TMS. The ability to perform hands on configuration into the respective module including understanding the integration points to other areas is required. **Desired Skills and Experience** - BS of Engineering (computing/industrial/electronic/mechatronic) plus 6 years...


  • San José, Costa Rica Global Green Growth Institute A tiempo completo

    **INTRODUCTION TO GGGI**: The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page. GGGI has partnered with ICE to promote the...


  • San Pedro, Costa Rica Red Nucleus A tiempo completo

    Red Nucleus is hiring an Associate/Senior Associate Consultant to join our global team! This role is based out of our Costa Rica office.  How You Will ContributeIn this position, you will be working with our Scientific Services & Advisory team. As an Associate Consultant/Senior Associate Consultant at Red Nucleus, you will be working under the direction of...

  • Senior Associate

    hace 7 meses


    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Associate

    hace 6 meses


    San José, Costa Rica WNS Denali A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions. We are seeking a highly skilled Senior Marketing Associate to collaborate with our marketing colleagues across various operating units to plan and execute effective marketing campaigns that leverage our digital marketing technology platforms.Key...


  • San José, Costa Rica DXC Technology A tiempo completo

    **Key Responsibilities**: The focus of this role will be on SAP diverse modules, like OTC, PTP, RTR, EWM, TMS. The ability to perform hands on configuration into the respective module including understanding the integration points to other areas is required. - BS of Engineering (computing/industrial/electronic/mechatronic) plus 3 years business/technical...

  • Senior Associate

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services is a global Business Process Management (BPM) leader.We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

  • R2r Senior Associate

    hace 6 meses


    San José, Costa Rica Zoetis A tiempo completo

    locations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00013848- Position Purpose: - The R2R Senior Associate reports to the R2R Team Lead and will be responsible for supporting the processes assigned providing general guidance to the Team and supporting the process assigned to meet objectives. - Main Responsibilities: -...


  • San José, San José, Costa Rica Zoetis A tiempo completo

    At Zoetis, we are seeking a highly skilled R2R Senior Associate to join our team. This role is responsible for supporting the financial close process and ensuring the timely delivery of quality financial statements.Job OverviewThe R2R Senior Associate will report to the R2R Team Lead and be responsible for providing general guidance to the team and...

  • Software Engineer

    hace 1 mes


    San José, San José, Costa Rica Convera A tiempo completo

    At Convera, we are seeking a seasoned Software Engineer - Senior Associate to join our team. This role offers an exceptional opportunity for professional growth and development in a dynamic environment.About the RoleWe foster a culture of inclusion and belonging, embracing diversity as a key factor in driving innovation. As a global company with employees in...

  • R2r Senior Associate

    hace 6 meses


    San José, Costa Rica Zoetis A tiempo completo

    locations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014169- Position Purpose: - This position will report to the FA Lead Associate and will support the execution of Fixed Assets Accounting related activities. Key attributes of this role include: - Self-motivated with proven leadership and organization skills -...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    About Bosch Service SolutionsBosch Service Solutions is a leading global provider of Business Process Outsourcing solutions for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, we develop innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Our team of 9,000...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a Trust & Safety Senior Associate (Brazil) to join our Prime Video team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers...

  • Senior Associate

    hace 2 meses


    San José, San José, Costa Rica Pfizer A tiempo completo

    About the RoleAs a Senior Associate in our Supply Chain team, you will play a critical role in developing and implementing mid-to long-term supply chain strategies and networks. Your focus will be on forecasting and planning key events, and new product launches, to ensure our customers and patients receive the medicines they need, when they need them.Key...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ months of human resources experience - 6+ months of customer service experience - Experience in confidential environments - Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) **This is a seasonal contract of 4 months** As a member of Amazon’s...


  • San Francisco, Heredia, Costa Rica NTT DATA Services A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist Senior Associate to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesManage incoming inquiries from clients via various channels, including email, chat, and...

  • Sales Associate

    hace 7 meses


    San José, Costa Rica 360training A tiempo completo

    360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program. **Sales Associate** We are looking for a Sales Associate to join our sales team. This position will...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: As a Research Associate within BCG’s Data and Research Service (DRS) function, you will take work upon complex research projects independently within our Due Diligence sector. You will proactively understand the context of the research ask and deliver actionable insights for BCG’s case proposals, ongoing cases and business or internal...