Escalation Risk Manager, Selling Enforcement for Regulatory and Safety Compliance, SERSC
hace 4 semanas
The right candidate should have moderate experience in project and program management (2+ years), the ability to communicate clearly to key stakeholders, driving detailed investigations, and must have a bias for action. They will take ownership of a communication and request channel within the SERSC team with a high degree of impact on Amazon customers and sellers, and high visibility within internal teams. Background in risk management, escalations, and compliance is crucial.
Key job responsibilities
1. Develop and enact systemic escalation pathways within RISC for seller investigations and disputes;
2. Identify and drive opportunities to automate or refine investigation processes;
3. Build reporting mechanisms for case management;
4. Investigate and resolve escalated requests within set SLAs while meeting quality parameters;
5. Communicate with core internal and external stakeholders on the status of investigations;
6. Surface risks, defects, or corrective measures with leaders to drive continuous improvement of the seller account enforcement framework;
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
BASIC QUALIFICATIONS
1.Bachelor’s degree2.2+ years experience in program or risk management
3.Escalation management and investigatory background
4.History of senior stakeholder engagement
PREFERRED QUALIFICATIONS
•Experience engaging with Legal and Operations teams•High Critical Thinking
•Problem Solver
•History of independent performance
•Strong communication skills
•Background in regulatory and seller compliance
-
Escalation Risk Manager, Selling Enforcement for
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1. Bachelor’s degree 2. 2+ years experience in program or risk management 3. Escalation management and investigatory background 4. History of senior stakeholder engagement The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe,...
-
Program Manager, Selling Enforcement for Regulatory
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor’s degree - Experience in program management - Cross-functional management experience The Selling Enforcement for Regulatory and Safety Compliance team within RISC is looking for a Risk Manager to protect our customers from unsafe, offensive, and non-compliant products, and investigate potential bad actors attempting to misuse the Amazon platform....
-
Risk Manager Ii, Brand Escalation and Engagement
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works...
-
Risk Manager Ii, Brand Escalation and Engagement
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience Bachelor's degree or equivalent Experience handling confidential informationAt Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works with...
-
Risk Manager II, Brand Escalation and Engagement Management
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoAt Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works with merchants, brands and customers to identify and prevent product abuse in areas such as copyright, trademark and counterfeit for our customers worldwide.We are looking for an experienced risk...
-
Risk Manager
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2-5 years of experience working in relevant industries such as law, risk management, investigations, project management, etc. - Bachelor's degree - Demonstrated written communication skills - able to write, clearly and succinctly - Demonstrated experience in making high judgement decisions using data and analysis - Demonstrated experience working with cross...
-
Senior Risk Manager, Proactive Brand Protection
hace 2 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree - Experience in program or operations or risk management with excellent relationship building and customer service skills - Experience presenting complex information in a concise manner in written - Track record of using data analysis to support business decisions - Business proficiency in two of the following languages: English, Spanish,...
-
Risk Manager, Rls, Global Product
hace 3 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor’s Degree - 5+ years' program management, risk management, or legal experience - Experience using oral and written communication to propose complex solutions and explanations - Experience defining and delivering business requirements - Experience managing multiple projects and work streams - Experience working with and presenting to business...
-
Risk Manager, Rls, Global Product
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor’s Degree - 5+ years' program management, risk management, or legal experience - Experience using oral and written communication to propose complex solutions and explanations - Experience defining and delivering business requirements - Experience managing multiple projects and work streams - Experience working with and presenting to business...
-
Regulatory Compliance Auditor, Global Regulatory
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2+ years Seller Support experience - 1+ year on Compliance, Audit or Risk roles and Project/Program Management experience - Demonstrated strong analytical skills; including the ability to find, interpret, and make recommendations based on available data. - Demonstrated experience dealing with competing priorities in a fast-paced, deadline-driven...
-
Sr. Risk Mgr, Seller Experience, Regulatory
hace 3 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoDegree in computer science, engineering, finance, economics or other related field. - 5+ years of program/project management experience in technology focused business. - Knowledge of SQL and experience of creating own measurements. - Ability to think critically to propose solutions using data - Team spirit and willingness to roll up sleeves to solve complex...
-
Compliance Risk Specialist, Seller Compliance
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo3+ years experience in program or project management Experience using data and metrics to drive improvements Experience defining requirements, facilitating progress and identifying blockers. Experience implementing repeatable processes and driving automation or standardization Experience owning program strategy and end to end delivery Experience with...
-
Risk Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2-5 years of experience working in relevant industries such as law, risk management, investigations, project management, etc. Bachelor's degree Demonstrated written communication skills able to write, clearly and succinctly Demonstrated experience in making high judgement decisions using data and analysis Demonstrated experience working with cross...
-
Risk Manager, Rls, Global Product
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's Degree 5+ years' program management, risk management, or legal experience Experience using oral and written communication to propose complex solutions and explanations Experience defining and delivering business requirements Experience managing multiple projects and work streams Experience working with and presenting to business leadership...
-
Risk Manager Ii, Emp
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2-5 years of experience in investigations, risk management, incident or crisis management. Strong communications skills and experience creating and editing content for internal and external audiences. Demonstrated experience working with cross departmental teams with proven collaboration skills Ability to think critically with the vision to work both...
-
Governance Regulatory and Compliance Specialist
hace 4 semanas
San José, Costa Rica Temenos A tiempo completo**ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate...
-
Risk Manager, Recall, Global Product
hace 5 días
San Francisco, Heredia, Costa Rica Amazon A tiempo completoCome build the future with usAt Amazon we expect no more and no less from you. Ever since Amazon opened its virtual doors, our aim has been to become the most customer-centric company in the world. How? By having people like you who make sure that our customers can find everything that they are looking for online – at great value and convenience. Immerse...
-
Risk Manager Ii, Escalation Management and
hace 2 meses
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3 year of experience in Reported Abuse, Abuse Prevention OR 2 years of experience in investigations, risk, incident or crisis management. - Demonstrated experience handling escalations. - Demonstrated experience driving root cause investigations. - Demonstrated experience working with cross departmental teams to perform investigations and improve...
-
Risk Manager Ii, Escalation Management and
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3 year of experience in Reported Abuse, Abuse Prevention OR 2 years of experience in investigations, risk, incident or crisis management. - Demonstrated experience handling escalations. - Demonstrated experience driving root cause investigations. - Demonstrated experience working with cross departmental teams to perform investigations and improve...
-
Safety Manager
hace 3 semanas
San José, Costa Rica AAR Corp. A tiempo completo**AAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. AAR combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service. We are a financially stable, dedicated...