Travel Operations Associate

hace 1 mes

San José, Costa Rica Smith+Nephew A tiempo completo

Travel Operations Associate (Coyol, Alajuela)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Global Travel Operations Associate holds a key strategic role in the company, overseeing worldwide corporate travel operations.

Operational excellence is maintained through overseeing day-to-day processes and collaborating with various departments, while comprehensive reporting provides valuable insights and recommendations for management review.

The Travel Operations Associate will play a crucial role in supporting internal employees with their travel needs and act as a liaison between our company and the travel management company. This position requires excellent communication skills, a strong customer service mindset, and the ability to manage multiple tasks simultaneously.

For internal candidates only: (P2 level)

What will you be doing?

Travel Coordination

Assist employees with booking flights, hotels, rental cars, and other travel arrangements as needed.

Policy Compliance: Ensure that all travel bookings adhere to company travel policies and guidelines.

Vendor Management: Build and maintain relationships with the travel management company to escalate, resolve issues and ensure customer satisfaction.

Travel Support: Provide ongoing support to employees during their travels, including assistance with itinerary changes, travel emergencies, and other travel-related inquiries.

Data Analysis: Collect and analyze travel data to identify trends, cost-saving opportunities, and areas for improvement.

Training and Communication: Conduct education materials for employees on travel policies, procedures, and tools. Communicate updates and changes in travel policies effectively.

Reporting: Generate regular reports on travel activities, expenses, and compliance metrics for management review.

Operational Execution:

Oversee the day-to-day operational execution of travel-related processes.

Manage and maintain Concur Traveler Profiles.

Collaborate with relevant departments to ensure seamless integration of travel services.

Travel Queries & Knowledge Articles:

Address and resolve travel-related queries from employees.

Create and maintain knowledge articles to assist employees in navigating travel processes.


What will you need to be successful?

Bachelor's degree in business administration or related field preferred.

Fluent in English.

Previous experience in travel coordination, travel agency, or corporate travel management is a plus.

Excellent communication skills, both verbal and written, with a customer-focused approach.

Ability to prioritize tasks, work independently, and handle confidential information with discretion.

Proficiency in MS Office suite and travel management software (e.g., Concur, Sabre, Amadeus)

Strong Influencing and Inter-personal skills

Competencies:

Smith+Nephew business and market knowledge (e.g. business objectives, commercial drivers and environment within healthcare/medical devices industry)

Ability to analyze financial data, draw sound conclusions and propose solutions.

Ability to analyze and resolve operational and process issues through liaison with stakeholders.

Ability to propose solutions within the context of the business by applying technical knowledge to evaluate the associated risks and implications.

Customer first approach to anticipate and deliver customer needs and expectations.

Ability to identify technical and/or operational problems and resolves by implementing innovative, customer focused solutions.

Ability to communicate effectively with colleagues and stakeholders across the Finance Operations team and the wider business.

Excellent oral and written communication skills to present financial data and information clearly and concisely to all levels of the business.

Effectiveness in a variety of formal presentation settings e.g., one to ones, peers, senior management, peers, direct reports, stakeholders in the business, small and large groups etc.

Ability to guide, influence and persuade others by adopting a challenging but diplomatic style.

Works well under pressure and in a deadline orientated environment.

Applies effective questioning, communication and influencing skills to share insights, commit stakeholders to action and promote a culture of continuous improvement.

Accepts challenge and productively manages conflict in high pressure situations.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website.

Other reasons why you will love it here

Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.

Work/Life Balance: Extra days off, birthday off, voluntary hours.

Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave,

Flexibility : Hybrid work model (for more professional roles), flexible schedules.

Training: Training program, unlimited learning.

Extra perks: employees association, and more…

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