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Offshoring Specialist, Offshoring

hace 4 meses

San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
The objective of the Offshoring Specialist is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and availability. You will help them integrate on Amazon's marketplace and contribute to their catalog, pricing and other tools, while meeting Amazon's bar for product data quality.

The ideal candidate will be innovative, tech-savvy, team oriented, effective communicator, have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities.

The ideal candidate is motivated, agile, with strong time management and project management skills, technical (advanced excel skills) and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time.

Responsibilities:
Integrate seller content to the Amazon platform using standard item creation templates, working with Business Teams across the world.
Correct and enhance existing content of products that have high visibility on the Amazon website but show poor content.
Work with Selling Partners or Account Managers to gather requirements and helping to build the tools and processes to increase the ease and efficiency with which sellers integrate with Amazon.
Work with the Sales Onboarding Program Managers to gather knowledge in tools, process.
Cooperate with account managers within the new sellers recruitment process

You must be at a L4 position to be considered for this role.

We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI

BASIC QUALIFICATIONS

- 3+ years of interacting with customers/stake holders experience
- Experience problem solving over email/phone
- Fluent in English language
- Strong time management and task prioritization skills

PREFERRED QUALIFICATIONS

- Experience back office operations, escalation management and troubleshooting environments
- Experience working in e-commerce / retail / supply chain / financial services business