Global Offshoring Consultant

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

Position Overview:
The Global Offshoring Consultant is responsible for driving business expansion and optimizing revenue by facilitating the onboarding of high-potential merchants who offer competitive product selection, pricing, and availability.

This role involves assisting merchants in integrating with Amazon's marketplace and enhancing their product catalog, pricing strategies, and other essential tools, while ensuring adherence to Amazon's standards for product data quality.

Ideal Candidate Profile:
The successful candidate will be innovative, technologically adept, and a collaborative team player. They should possess excellent communication skills, a proactive approach to change, and thrive in a fast-paced environment characterized by shifting priorities.

The ideal candidate will also be motivated, adaptable, and exhibit strong organizational and project management capabilities, alongside advanced technical skills (particularly in Excel) and analytical thinking.

This role demands exceptional troubleshooting, problem-solving, and interpersonal skills, with a strong emphasis on attention to detail and the delivery of high-quality results within established timelines.


Key Responsibilities:
  • Facilitate the integration of seller content onto the Amazon platform using standardized item creation templates, collaborating with business teams globally.
  • Enhance and rectify existing product content that is prominently displayed on the Amazon website but lacks quality.
  • Engage with Selling Partners or Account Managers to gather requirements and contribute to the development of tools and processes that streamline seller integration with Amazon.
  • Collaborate with Sales Onboarding Program Managers to acquire knowledge of tools and processes.
  • Work in conjunction with account managers throughout the new seller recruitment process.

Qualifications:
To be considered for this role, candidates must meet the following criteria:

  • Minimum of 3 years of experience in customer or stakeholder interactions.
  • Proven experience in problem-solving via email or phone.
  • Fluency in the English language.
  • Strong skills in time management and task prioritization.

Preferred Qualifications:
While not mandatory, the following qualifications are advantageous:

  • Experience in back-office operations, escalation management, and troubleshooting environments.
  • Background in e-commerce, retail, supply chain, or financial services.


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