HR Connect LATAM Specialist

hace 3 semanas

Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.

Responsibilities:

Resolve employee concerns in a timely and positive manner as well as provide managers feedback, advice, coaching and real-time counsel in addressing employee and organizational issues and to enhance managerial/leadership effectiveness Assist directors/managers in defining and following through with actions to support performance management and development for employees as well as create and maintain productive work environments Partner with directors/managers to identify, assess, validate, and facilitate development opportunities for high potential talent Identify and help close capability gaps, facilitate organizational change, and drive succession planning with the director/manager Partner with staffing regarding recruiting, assessment, and selection of talent ensuring hiring goals and requirements are being met in a timely manner and ensure compensation programs and actions support the needs of the business Facilitate organizational change as required by the business and partner with the site leadership team to develop and present quarterly business updates Assist with the management of the year-end process to ensure consistency with the compensation philosophy and business imperatives are appropriately addressed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

Previous relevant experience preferred Consistently demonstrates clear and concise written and verbal communication


Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

HR Connect team delivers lean and agile HR support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean, and South America), providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others. Use of multiple channels such as phone, Service Now cases and chat to interact with employees, former employees and third parties to solve the most common inquiries or to move the requests to the appropriate groups within the HR Delivery organization.

Job Responsibilities:

Constant monitoring of work volumes to achieve operational metric targets by managing and balance incoming workload with available staff. Provide effective assistance in escalations and root cause analysis based on data analytics and ensure timely and comprehensive visibility of issues and incidents to management.

Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge to increase customer satisfaction and minimize any possible risks.

Required to solve complex inquiries by investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations, and working with other support pillars to fulfill the request.

Assure that all the information required to solve the different employee’s inquires is available and up to date and provide the require trainings to the generalist.

Requirements:

Intermediate English level. High school diploma required MS Office (Excel, Power Point, Word, Outlook) Analytical and problem-solving skills. Consistently demonstrates clear written and verbal communication skills Adaptable to change Managing Diversity & Cross-Cultural Understanding Conflict management Negotiation Ability to teach and mentor Relationship building (or team building) Critical Thinking Time management Delegation


Desirable:

Portuguese Customer service previous experience

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Job Family Group:

Human Resources

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Job Family:

HR Advisors & Generalist

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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