Sr People Connect Associate

hace 7 meses

Heredia, Costa Rica Moody's A tiempo completo

The People Services & Solution Senior People Connect Associate provides seamless customer experience

for Moody’s employees within region. Reporting to the People Connect Manager, this role will work to meet

all expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.

The People Services & Solution Senior People Connect Associate will provide thoughtful and informative

responses to employees, while mentoring and collaborating with the operational team, supporting across all

HR lifecycle processes. In addition, Senior People Connect Associate will be responsible for the

administration and improvement of HR processes, with an emphasis on data entry, workflow monitoring and

approvals, document creation, and other HR transactions in Moody’s systems.

**Responsibilities**:

- Research and troubleshoot intricate employee cases of a varied scope, resolving or escalating as

needed to reach case resolution
- Provide guidance and trainings to Associate Hub team members on basic inquires, tracking all

responses through ServiceNow, in a timely and thoughtful manner
- Support priority cases for employees globally, when raised within time zone, collaborating and

identifying appropriate parties to notify, when applicable (act as an escalation point for complex

cases)
- Process and maintain transaction completion, documenting in system, across the complete employee

lifecycle to support employees in region
- Act as an inclusive, employee centric, and support champion team member that embodies and

reflects Moody’s culture
- Support operational work across the Moody’s People Team to drive efficient and consistent process

procedures to resolve a variety of employee cases
- Process, verify and maintain documentation relating to all aspects of the employee life-cycle
- Administer HR processes and procedure with close attention to confidentiality, timeliness, privacy

and fairness
- Raise issues and case questions with the Operations Manager, working to improve services against

service level agreements
- Uphold Hub policies, procedures, and work instructions, including meeting operational standards and

maintaining employee satisfaction
- Establish strong working relationships across operations global and regional teams to support

technology and HR processes
- Adhere to all service level agreements and organizational effectiveness measurements
- Perform other tasks as assigned by leadership team
- Investigate the root cause of data or service quality issues.
- Bachelor's degree or equivalent
- 2-4 years of experience in HR or other related field, especially in a service center
- Knowledge of [region] HR practices and regulatory guidelines
- Experience within SuccessFactors and ServiceNow
- Strong oral, written and interpersonal communication skills in English (English required)
- Passion for data combing and analysis to build effective processes that delivers exceptional user

experience
- Understanding of end-to-end user experience within HR processes
- Strong familiarity with data problem-solving and trend spotting with a human-centered mindset
- Business driven team-oriented demeanor and ability to work within a Team
- Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new

technologies when needed
- Sound judgement and discretion with sensitive information, escalating when appropriate
- Effective listening and growth mindset to service a diverse employee population
- Commitment to continual process improvement

**Preferred**:

- Knowledge and proficiency on specific employee benefits within [region]
- Bi-lingual capability (English and other language) preferred
- Ability to promote and implement changes to current practices and processes

The People Team's mission is to power Moody's growth with exceptional talent developed through impactful

insights, processes, and experiences in an inclusive community where people want to come and stay.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

  • People Connect Associate

    hace 7 meses

    Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solutions [Region] Hub Associate provides seamless customer experience for Moody’s employees within the [region]. The [Region] Hub Associate serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected...

  • People Connect Associate

    hace 7 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role / Summary**: The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic...

  • People Connect Associate

    hace 7 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role / Summary**: The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic...

  • People Connect Associate

    hace 7 meses

    Heredia, Costa Rica Moody's A tiempo completo

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **The Role / Summary**: The People...

  • People Connect Lead

    hace 7 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Department / Team** The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay. **The Role**: The...

  • Sr People Partner

    hace 7 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sr Associate Corporate Sales Development

    hace 6 meses

    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Sr. People Consultant

    hace 6 meses

    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Data Management Sr Associate

    hace 15 horas

    Heredia, Costa Rica Bayer A tiempo completo

    When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there.** Be better together. Be...

  • Psst Sr. Associate, Physical Stores Support Team

    hace 7 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Experience with Excel - 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service. The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick...

  • Inside Sales and Project Manager Associate

    hace 7 meses

    Heredia, Costa Rica People Working Corp A tiempo completo

    Importante cliente de People Working Corp requiere contratar Inside Sales and Project Manager Associate. Sector salud - dispositivos médicos. Objetivo del puesto: Esta función garantiza que la implementación de todos los proyectos se ejecute de manera efectiva, que las partes interesadas se mantengan informadas y que los miembros del equipo se mantengan...

  • Sr. Site Leader, Agi Ds Operations, Alexa Ai

    hace 7 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Education - BS degree qualification in a business or management or similar field. - A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment. - Previous experience of creating and contributing to...

  • Software Qlty Assurance Sr. Specialist

    hace 7 meses

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 280098 We are currently seeking a Software Qlty Assurance Sr. Specialist to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview.** **Position's General Duties and Tasks**: - Experience in automated execution using Automation tools. - Progress reporting and risk assessments - Proficient in different phases of testing...

  • Senior People Partner

    hace 7 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sr. Financial Analyst

    hace 7 meses

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Sr. Financial Analyst Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D...

  • Sr-level Okta Ciam Developer

    hace 7 meses

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 269124 We are currently seeking a Sr-Level Okta CIAM Developer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). We are looking for a Sr-Level Okta CIAM Developer to join our team. In this role, you will be responsible for designing, implementing, and maintaining Okta Identity and Access Management (IAM) solutions to support our...

  • Junior Associate

    hace 5 días

    Heredia, Costa Rica DHL A tiempo completo

    **Discover the spirit of DHL EXPRESS** and make your next career move today! Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL EXPRESS is dedicated to being a great place to work. Would you...

  • Client Service Associate

    hace 2 meses

    Heredia, Costa Rica Fisher Investments A tiempo completo

    Since 1995, Fisher Investments and its affiliates have developed a specialized approach focused on serving our high-net-worth private clients. As a Client Service Associate (CSA) you will be up close and personal with US based clients, forming relationships and becoming the operational expert that helps our clients navigate their financial futures. This is a...

  • Country Support Senior Analyst

    hace 6 meses

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...

  • Senior Analyst

    hace 7 meses

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...