People Connect Associate

hace 7 meses


Heredia, Costa Rica Moody's A tiempo completo

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

**The Role / Summary**:
The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases and data analytics tied to process, and provide thoughtful and informative responses to employees while supporting across all HR lifecycle processes.

**Responsibilities**:

- Leverage knowledgebase to provide consistent and attentive customer service to Moody’s employees
- Receive inbound inquires via multiple channels (web, chat, ServiceNow queue), verifying the needs of employees and assisting in resolution
- Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner
- Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable
- Direct employees to the appropriate resources when needed
- Escalate cases after reviewing against team guidelines, if further assistance is determined
- Collect, compile, and analyze HR data, metrics, and statistics
- Support prioritized employee cases when raised within the time zone
- Review data and trouble shoot process and inquiry resolutions to improve quality, efficiency and employee experience
- Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture throughout workstream
- Support operational work across the Moody’s People Team to drive efficient and consistent processes
- Remain informed with current and innovative People practices, improving effectiveness of HR processes
- Process, verify and maintain documentation relating to exit workforce and other aspects of the employee life cycle
- Follow defined case management procedures during the processing of employee cases while maintaining confidentiality
- Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
- Establish strong working relationships across operations global and regional teams to support technology and HR processes
- Perform other tasks as assigned by leadership team

**Qualifications**:

- Bachelor's degree or equivalent
- 1-2 Years Human Resources, Customer Service or data related field
- Strong oral, written and interpersonal communication skills in English (English required)
- Excellent customer service skills
- Passion for building effective HR processes and data analysis that deliver exceptional user experiences
- Understanding of end-to-end user experience for HR processes
- Ability to use existing procedures to solve routine or standard problems (problem solving skills)
- Business driven team-oriented demeanor (ability to work within a Team)
- Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
- Sound judgement and discretion with sensitive information, escalating when appropriate
- Effective listening and growth mindset to service a diverse employee population
- Commitment to continual process improvement

**Preferred**:

- Experience within SAP, SuccessFactors and ServiceNow
- Familiarity with customer service tools, system and methodologies
- Experience managing Shared Service Center operations tasks
- Tri-lingual capability (English and Portuguese) preferred

**The Department / Team**

The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay.

LI-Hybrid

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.



  • Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody’s employees within region. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed. The People Services & Solution Senior...


  • Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solutions [Region] Hub Associate provides seamless customer experience for Moody’s employees within the [region]. The [Region] Hub Associate serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role / Summary**: The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic...


  • Heredia, Costa Rica Moody's A tiempo completo

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **The Role / Summary**: The People...


  • Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody’s employees on specialized and escalated inquiries. The Senior Associate will provide thoughtful and informative responses to employees, while mentoring and collaborating with the operational team. This role supports inquiries across all aspects...


  • Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solutions [Region] Hub Associate I provides seamless customer experience for Moody’s employees within the [region]. The [Region] Hub Associate I serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected...

  • People Connect Lead

    hace 7 meses


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Department / Team** The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay. **The Role**: The...


  • Heredia, Costa Rica Moody's A tiempo completo

    We are seeking an experienced People Operations leader to lead global HR service delivery across our lines of business in the Americas region to scale and transform the way HR work is delivered. The Americas People Services & Solutions, Hubs Lead role will be a pivotal member of the Moody’s People Services & Solutions team who will work strategically with...


  • Heredia, Costa Rica People Working Corp A tiempo completo

    Importante cliente de People Working Corp requiere contratar Inside Sales and Project Manager Associate. Sector salud - dispositivos médicos. Objetivo del puesto: Esta función garantiza que la implementación de todos los proyectos se ejecute de manera efectiva, que las partes interesadas se mantengan informadas y que los miembros del equipo se mantengan...

  • Junior Associate

    hace 7 días


    Heredia, Costa Rica DHL A tiempo completo

    **Discover the spirit of DHL EXPRESS** and make your next career move today! Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL EXPRESS is dedicated to being a great place to work. Would you...


  • Heredia, Costa Rica Fisher Investments A tiempo completo

    Since 1995, Fisher Investments and its affiliates have developed a specialized approach focused on serving our high-net-worth private clients. As a Client Service Associate (CSA) you will be up close and personal with US based clients, forming relationships and becoming the operational expert that helps our clients navigate their financial futures. This is a...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. As a **Financial Data Associate, Bank Loans** on the Ratings Desk Services team you will work closely with various teams across Moody’s, supervise and analyze bank loan data at initial and subsequent stage of the rating, conduct in-depth reviews of...


  • Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    What You'll Do Associate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions. This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer’s...

  • HR Associate

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • HR Associate

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Project Associate

    hace 1 día


    Heredia, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...

  • Senior HR Associate

    hace 7 meses


    Heredia, Costa Rica Moody's A tiempo completo

    Manage day to day calendars for 2 MD’s as well as the People Business Partner team when needed, including scheduling and coordinating meetings, interviews and other appointments. Ensure that calendars are up-to-date and conflicts are resolved efficiently. - Arrange travel logistics and itineraries for team members, including flights, hotels,...


  • Heredia, Costa Rica Moody's Investors Service A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Department Finance/ Data & Analytics Role/Responsibilities The Associate Project Coordinator will support the Data & Analytics...

  • Financial Data Associate

    hace 1 semana


    Heredia, Costa Rica Moody's Investors Service A tiempo completo

    As a Financial Data Associate, you will work in a dedicated team supporting a global process, entering financial data into Moody’s internal databases. In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Speak, write, and read fluently in Portuguese Do you want to help change the way people interact with voice technology? Are you passionate about data and a problem-solver? Then we think you will like it here. The Alexa Data Services (ADS) organization provides data...