Associate Customer Succes Manager

hace 7 meses


Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

What You'll Do

Associate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions. This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By redefining our client’s business through user adoption of our suite of solutions, the CSM builds the conditions for efficient renewal and upsell growth in partnership with their peers in Account Management.

We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset),

What you'll be doing:

- Providing in-depth customer and market insights, to identify new business opportunities and monitor usage data, health gauges and growth opportunities to build actionable insights and strategically pivot when vital.
- Demonstrate and educate new customers on content and technology tailored to their workflow.
Build, maintain and improve positive relationships with business decision makers and users within each account to influence adoption.
- Monitor usage data, health gauges and growth opportunities to build actionable insights and strategically pivot when vital.
- Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption through to long term dedication.
- Partnering across matrixed functions, including Account Management, Product, Marketing, Sales Strategy, and external partners.
- Having a strong eye for business and commercial strategy
- Delivering a customer experience through demonstrations in your proposition

Your Success: An ACSMs success will be measured by:

- Breadth & depth of customer relationships
- Issue and risk mitigation management
- Contributions to role and process improvement
- Proactive Customer Engagement and Satisfaction
- Adoption / Usage of the Solutions.

What are we looking for:

- 5+ experience leading client relationship and customer experienced journeys
- Required knowledge from Financial Markets, Economics and Banking Industry
- Sales skill-mindset and growing accounts experiences
- Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus.
- Understands the trends and themes impacting the financial industry.
- Strong organizational, communication and presentation skills
- Self-Motivated and direct experience selling solutions, strong project management, technical and problem-solving skills.
- Creative problem solver
- Understanding of Financial Services.
- Strong technical and workflow knowledge specifically within the financial markets trade and execution domain
- Proficiency in English (Portuguese is a plus).
- Significant work experience in applicable industry and knowledge of customer workflow required.

We work with hybrid model as in 3 days at the office and 2 at home.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accom



  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Commercial Support Associate Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Databricks A tiempo completo

    CSQ224R100 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Lakehouse platform. As an Associate Customer Data Engineer, you will play a critical role during this customer journey. You will directly work with customers to help them onboard and deploy Databricks in a production...


  • Heredia, Costa Rica People Working Corp A tiempo completo

    Importante cliente de People Working Corp requiere contratar Inside Sales and Project Manager Associate. Sector salud - dispositivos médicos. Objetivo del puesto: Esta función garantiza que la implementación de todos los proyectos se ejecute de manera efectiva, que las partes interesadas se mantengan informadas y que los miembros del equipo se mantengan...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Collection Associate

    hace 7 meses


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Collections Associate - LATAM** This position will assist in handling portfolios comprising LATAM customers as well as accompanying, vital administrative tasks. **Responsibilities**: Identify overdue invoices and obtain payments from delinquent...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role / Summary**: The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role / Summary**: The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Individual contributor responsible for providing mainly office-based sales support for the Relationship Management and Business Development Teams. The associate will work to support team members to manage relationships while growing mandates and revenue...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As Customer Experience Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...


  • Heredia, Costa Rica Moody's A tiempo completo

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **The Role / Summary**: The People...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...


  • Heredia, Costa Rica Tebra A tiempo completo

    Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct...


  • Heredia, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: **Assertive...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A BUSINESS RELATIONSHIP ASSOCIATE** **SENIORITY LEVEL**:Manager **FUNCTION**: DBS **SALARY...

  • IT Project Associate

    hace 6 meses


    Heredia, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...

  • HR Associate

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Order Management Team Lead (Customer Service) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a...