People Connect Associate

hace 7 días

Heredia, Costa Rica Moody's A tiempo completo

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

**The Role / Summary**:
The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases and data analytics tied to process, and provide thoughtful and informative responses to employees while supporting across all HR lifecycle processes.

**Responsibilities**:
Leverage knowledgebase to provide consistent and attentive customer service to Moody’s employees

Receive inbound inquires via multiple channels (web, chat, ServiceNow queue), verifying the needs of employees and assisting in resolution

Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner

Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable

Direct employees to the appropriate resources when needed

Escalate cases after reviewing against team guidelines, if further assistance is determined

Collect, compile, and analyze HR data, metrics, and statistics

Support prioritized employee cases when raised within the time zone

Review data and trouble shoot process and inquiry resolutions to improve quality, efficiency and employee experience

Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture throughout workstream

Support operational work across the Moody’s People Team to drive efficient and consistent processes

Remain informed with current and innovative People practices, improving effectiveness of HR processes

Process, verify and maintain documentation relating to exit workforce and other aspects of the employee life cycle

Follow defined case management procedures during the processing of employee cases while maintaining confidentiality

Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction

Establish strong working relationships across operations global and regional teams to support technology and HR processes

Perform other tasks as assigned by leadership team

**Qualifications**:
Bachelor's degree or equivalent
1-2 Years Human Resources, Customer Service or data related field
Strong oral, written and interpersonal communication skills in English (English required)
Excellent customer service skills
Passion for building effective HR processes and data analysis that deliver exceptional user experiences
Understanding of end-to-end user experience for HR processes
Ability to use existing procedures to solve routine or standard problems (problem solving skills)
Business driven team-oriented demeanor (ability to work within a Team)
Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
Sound judgement and discretion with sensitive information, escalating when appropriate
Effective listening and growth mindset to service a diverse employee population
Commitment to continual process improvement

**Preferred**:
Experience within SAP, SuccessFactors and ServiceNow
Familiarity with customer service tools, system and methodologies
Experience managing Shared Service Center operations tasks
Tri-lingual capability (English and Portuguese) preferred

**The Department / Team**
The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

  • Sr People Connect Associate

    hace 2 semanas

    Heredia, Costa Rica Moody'S A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experiencefor Moody's employees within region.Reporting to the People Connect Manager, this role will work to meetall expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.The People Services & Solution Senior People...

  • People Connect Associate

    hace 2 semanas

    Heredia, Costa Rica Moody'S A tiempo completo

    The People Services & Solutions (Region) Hub Associate provides seamless customer experience forMoody's employees within the (region).The (Region) Hub Associate serves as the initial owner and resolutionprovider for basic employee inquiries raised through ServiceNow.Reporting to the People Connect Manager,this role will work to meet all expected service...

  • People Connect Associate

    hace 1 semana

    Heredia, Costa Rica Moody'S A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.**The Role / Summary**:The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody's employees within the Americas.The Americas Hub Associate serves as the initial owner and resolution provider for basic employee...

  • People Connect Associate

    hace 2 semanas

    Heredia, Costa Rica Moody'S A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.**The Role / Summary**:The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody's employees within the Americas.The Americas Hub Associate serves as the initial owner and resolution provider for basic employee...

  • Senior People Connect Associate

    hace 6 días

    Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody’s employees on specialized and escalated inquiries. The Senior Associate will provide thoughtful and informative responses to employees, while mentoring and collaborating with the operational team. This role supports inquiries across all aspects...

  • People Connect Associate I

    hace 6 días

    Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solutions [Region] Hub Associate I provides seamless customer experience for Moody’s employees within the [region]. The [Region] Hub Associate I serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected...

  • Senior People Associate

    hace 24 horas

    Heredia, Costa Rica Moody's A tiempo completo

    Provide administrative support to the Global Head of Talent Strategy & Employee Experience and to the Global Head of Talent Attraction and Development including calendar management and coordination of team/project meetings. - Assist team leads with administrative support for a variety of people-related topics including talent management, compensation, and...

  • Senior People Associate

    hace 3 semanas

    Heredia, Costa Rica Moody'S A tiempo completo

    Provide administrative support to the Global Head of Talent Strategy & Employee Experience and to the Global Head of Talent Attraction and Development including calendar management and coordination of team/project meetings.- Assist team leads with administrative support for a variety of people-related topics including talent management, compensation, and...

  • Assistant Vice-president, People Connect Hub Lead

    hace 6 días

    Heredia, Costa Rica Moody's A tiempo completo

    We are seeking an experienced People Operations leader to lead global HR service delivery across our lines of business in the Americas region to scale and transform the way HR work is delivered. The Americas People Services & Solutions, Hubs Lead role will be a pivotal member of the Moody’s People Services & Solutions team who will work strategically with...

  • Associate Customer Success

    hace 2 semanas

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    What You'll DoAssociate Customer Success Managers (CSMs) connect our client´s portfolio of products and solutions.This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer's...

  • Junior Associate

    hace 1 semana

    Heredia, Costa Rica Dhl A tiempo completo

    **Discover the spirit of DHL EXPRESS** and make your next career move today!Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the worldOur corporate culture is about personal commitment - to our business, to each other and to our global communities.DHL EXPRESS is dedicated to being a great place to work.Would you like to...

  • HR Associate

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • HR Associate

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Associate Customer Succes Manager

    hace 4 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    What You'll Do Associate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions. This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer’s...

  • Associate Customer Succes Manager

    hace 4 semanas

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    What You'll DoAssociate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions.This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer's...

  • Project Associate

    hace 5 días

    Heredia, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...

  • Associate Market Analyst

    hace 7 días

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    Associate Market Analyst At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create...

  • Associate Customer Success Managers

    hace 3 semanas

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    What You'll DoAssociate Customer Success Managers (CSMs) connect our clients to Refinitiv's portfolio of products and solutions.This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the...

  • Associate Market Analyst

    hace 4 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    Associate Market Analyst Evaluated Pricing Operations The Associate Market Analyst in Refinitiv Evaluated Pricing Operations is responsible for fixed income and derivative evaluation support and customer service. Refinitiv provides evaluated pricing on over 2.7 million fixed income instruments and derivatives per day which are used by asset managers,...

  • Analyst

    hace 4 semanas

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...