Operations Manager

ABOUT REUNION WELLNESS RESORT & RETREATS

Reunion Wellness Resort & Retreats is an adults-only, oceanfront boutique wellness resort located on the cusp of Costa Rica's renowned Blue Zone—an area globally recognized for exceptional longevity. Our mission is to advance whole-person health by redefining what becomes possible when science-supported wellness, evidence-informed clinical approaches, and time-honored healing practices converge within a world-class hospitality environment.

Positioned at the forefront of the rapidly expanding health-tourism travel sector, Reunion provides international guests with access to comprehensive health and wellness programs, cutting-edge diagnostics, personalized assessments, and restorative therapies designed to help individuals feel and function at their best. Our integrated model brings together modern medical insight, functional lifestyle strategies, and nature-based therapeutic practices —including a robust plant-forward nutrition program supported by Nourish Farm, Reunion's on-site organic vertical growing operation. Guests benefit from nutrient-dense sprouts, microgreens, wheatgrass, cold-pressed juices, and farm-to-table meals intentionally designed to support metabolic health, cellular regeneration, and overall vitality.

Reunion is more than a wellness resort—it is a mission-driven campus committed to excellence, compassion, and innovation. Our work is grounded in the belief that integrative, preventive, and personalized care can elevate wellbeing and inspire lasting change for every guest who visits.

Learn more about Reunion Wellness Resort & Retreats here:

Role Overview

The Operations Manager is responsible for the day-to-day operational excellence, safety, and physical integrity of the property, with direct oversight of Landscaping & Maintenance, Housekeeping, and Safety (Security) departments. This role ensures high-quality guest experience, regulatory compliance, cost control, and strong team leadership within a wellness hospitality environment.

KEY RESPONSIBILITIES

Property & Facility Management

• Oversee overall condition, functionality, and presentation of guest rooms, public areas, spa, gym, kitchen, farm, medical facilities, and back-of-house
• Implement and manage preventive maintenance programs for laundry, kitchen equipment, water treatment systems, pools, HVAC, electrical, and plumbing systems
• Manage inventory of maintenance tools, equipment, and supplies
• Coordinate regular fumigation and pest-control services
• Conduct routine inspections and ensure timely corrective actions
• Plan, justify, and execute repairs, upgrades, and capital improvements
• Present cost-saving initiatives to management while maintaining quality
• Control operating expenses and departmental budgets

Compliance, Safety & Risk Management

• Ensure compliance with local hospitality, labor, health, and safety regulations
• Coordinate legally required testing and reporting for pool systems and WWTP
• Maintain licenses, permits, and certifications
• Implement emergency response and security procedures
• Oversee safety and security operations including access control and incident reporting
• Conduct safety inspections, drills, and staff training

Housekeeping Operations

• Maintain exceptional cleanliness and hygiene standards across the property
• Enforce housekeeping SOPs aligned with wellness hospitality standards
• Manage housekeeping supplies, chemicals, and linen inventory
• Coordinate with Maintenance to resolve room defects promptly
• Ensure rooms and public areas are guest-ready and consistently maintained

Staffing & Leadership

• Recruit, hire, onboard, and train staff for Maintenance, Housekeeping, and Security
• Create and manage staff schedules aligned with occupancy and events
• Foster a positive, accountable, and service-oriented workplace culture
• Conduct performance reviews and provide ongoing coaching
• Handle conflict resolution and disciplinary actions in compliance with labor laws

REQUIREMENTS

• Fluent in English.
• Extensive experience in hospitality managing front of the house and back of the house operations.
• Strong organizational, leadership, and problem-solving skills.
• Proven expertise in cost control, inventory management, and theft prevention.
• Proficiency in POS and hotel management systems.
• Ability to implement streamlined administrative procedures and operational best practices.
• Schedule: To be confirmed (1 day off per week).
• Ability to work on-site at Reunion Wellness Resort & Retreats, located at Sugar Beach Rd, Guanacaste, Santa Cruz, Costa Rica Click here for map).
• Reports to: Vice President, Operations

CULTURE & WORK STYLE

Reunion is not a traditional 9-to-5 environment. We are building a world-class wellness resort, which means:

• The pace is dynamic
• Responsibilities evolve
• Learning is constant
• Everyone contributes to ensuring the guest experience is exceptional

This role is ideal for someone who thrives in growth, wants to be at the center of a meaningful mission, and enjoys bringing order, clarity, and excellence to a rapidly developing organization.

WHAT THIS ROLE PROVIDES

• A meaningful environment where hospitality, wellness, community, and mission converge
• A high-trust role
• Room for professional development and increased responsibility
• The opportunity to help shape systems, structure, and culture from the ground up

BENEFITS

• Organization will provide suitable accommodation onsite with once-a-week cleaning.
• Meals included while on-site
• All benefits in accordance with Costa Rican labor law
• Salary paid in USD