Specialist, Operations

**Specialist, Operations (Account manager)
- Santa Ana, Costa Rica**

Do you like to help agencies grow and sustain our shared success? Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Specialist for Operations**.

**Western Union powers your pursuit.**

We are looking for someone who will play a crucial role in understanding Western Union customer needs and external partner capabilities to deliver the best-in-class service solution. This is a role focus on getting our strategic partners agent locations back on course when challenges with Western Union products arise and contribute to internal discussions, timeliness and process improvements with both internal and external stakeholders.

**Role Responsibilities**
- Assists multiple Strategic Network partner locations with day-to-day needs related to Western Union products and defined Service Level Agreement (SLA).
- Interact with cross-functional teams withing Western Union Regional Operation Centers.
- Track and monitor potential production issues impacting Strategic Networks with Western Union products.
- Assist in creating and maintaining partners support tasks.
- Coordinate with Regional Managers on product deployment initiatives for Strategic Networks
- Ability to interact with Strategic Network partners employees ranging from Front Line Associates to corporate peers.

**Role Requirements**
- Bachelor’s degree or High School Diploma
- Both English and Spanish communication and presentation skills.
- Proven experience in customer service and stakeholder management (university or academic experience is valid as well).
- Account management knowledge.
- Microsoft Office Suite knowledge and/or experience.
- Ability to answer incoming internal and external inquiries by providing clear and effective responses.
- Ability to read and interpret data reporting and procedural manuals.
- Ability to solve practical problems.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-SM1 #LI-Hybrid