Buying Support Specialist

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

**How you will contribute**

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience

**More about this role**:
Provide high quality Buying Support services to the Procurement Organization, ensuring that SLAs and service obligations are met for the work within scope of the role. This position fulfils coordination role and is responsible for buying support business process.

**This position is accountable for**:

- Perform the activities related to Invoice Price Variance (review, analysis and approval of workflows or delegation to SAT).
- File all relevant documents to SAP Contracts and amend when necessary.
- Analyzing and reporting exceptions and if relevant offering recommendations for improvements on process.
- Driving the sustainable continuous improvement process.
- Perform formal checks to ensure compliance with policies.
- Ensure compliance with all internal guidelines and external regulations e.g., Global Procurement Policy.
- Ensure SLAs and service obligations are met for the work within scope.
- Ensure the fulfilment and update of the process documentation.
- Logging support queries accurately and in detail within Ticketing tool, i.e., user information, source of queries, description of problem and solution.
- Assist Team Leader with driving sustainable continuous improvement process & harmonization across Mondelez globally.
- Lead CMaaS (Contract Management as a Service) projects or other assigned projects as needed.

**Operational Responsibilities**
- Create, amend, orders and contracts
- File all relevant documents to SAP documents, amend when necessary
- Manage relationships with planners and buyers
- Ensure proactive resolution of identified issues
- Testing of technical release changes
- Support and consult with Procurement Business Process Management and Spend Area Teams to quickly adopt best practices and facilitate harmonization opportunities
- Compliance, Reporting
- Ensure compliance with all internal guidelines and external regulations e.g. Global Procurement Policy
- Ensure all relevant reporting is prepared and submitted timely and accurately
- Support relationship to BPM and Spend Area Teams
- Take active role in building cross-country synergies in Procurement, Finance and Planning
- Ensure SLA’s & KPI’s
- Ensure SLAs and service obligations are met for the work within scope
- Ensure the fulfillment and update of the process documentation

**Job specific requirements**:

- Fluent in English is mandatory
- Portuguese is a plus.
- Advanced SAP is required.
- Advanced Excel is required.
- Experience creating orders and contracts.
- Experience with procurement processes is a plus.

**No Relocation support available**:
**Business Unit Summary**:
**Mondelēz International is the world’s largest chocolate, biscuit and candy maker, and the second largest gum maker. Our North American and U.S. headquarters are in East Hanover, New Jersey, about 25 miles outside of New York City. We have Canadian offices in Toronto and Montreal. We have a strong North American manufacturing presence where we make our well-loved snacks like **_Oreo _**cookies, **_belVita _**breakfast biscuits, **_Trident _**gum and **_Cadbury _**chocolates. Our East Hanover location also houses our global research and development center for our consumer-favorite cookie and cracker brands.**:
USA:
Canada:
**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services